JM

JEFERSON MARTINEZ

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(125 reviews)
0

AB
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Anita B.
Clinton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Clean, efficient, good personnel
Sean is an excellent service attendant.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/12/2020 08:00 AM

 We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


AV
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Alvin V.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer Service
The customer service was absolutely amazing. I really enjoy taking my car in for service and they text me and keep me updated on everything. I greatly appreciate the service bay staff who are nice and friendly.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/07/2020 02:01 PM

 We appreciate your positive feedback about our business and employees Alvin. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with

Verified Customer
Clinton, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/25/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Review
This is why I dont do reviewd, I dont want to write anything
Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/07/2020 01:35 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Employees worked with

Verified Customer
Glenn Dale, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Customer Service
My service advisor Will Bishop is the best. He’s very professional, friendly and knowledgeable and friendly.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/30/2020 06:54 AM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

JH
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Jennifer H.
Oxon Hill, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
OUTSTANDING CUSTOMER SERVICE
The staff in the service department is very professional and courteous!!
I love the Jacqueline keeps me updated on the status of my car when it's being service.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/30/2020 06:53 AM

 We appreciate your AMAZING feedback about our business and employees Jennifer. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

KH
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Kimberly H.
Suitland, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Aaaaaa
Aaaaaaaaaaaaaaaa
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/15/2020 01:57 PM

Thank you for your review Kimberly. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

AB
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Anna B.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
My SanteFe Sericr
Sean was great during the routine maintenance to my SanteFe. Always so personable! Great customer service!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/08/2020 02:18 PM

 We appreciate your positive feedback about our business and employees Anna. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

TS
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Taqiyyah S.
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
This was my second visit for routine car service, prompt service and friendly staff, periodic updates, Covid guidelines in place.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/08/2020 02:16 PM

 We appreciate your positive feedback about our business and employees Taqiyyah. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Greater Landover, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Will was helpful
Ok
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/18/2020 02:11 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

RF
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Rosa F.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Recall
Thank you will! for giving me my wait time upfront,That was very helpful
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/17/2020 10:26 AM

 We appreciate your kind feedback about our business and employees Rosa. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

KD
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Kendia D.
Washington, DC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/12/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good service
I was done within a hour and a half and the people always kept in constant contact wit me.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/17/2020 10:23 AM

Thank you for your review Kendia. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

AB
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Allan B.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Al
I've been coming to Pohanka Hyundai for years the service reps, personnel and mechanics are very respectful and very professional and the service is fantastic.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/12/2020 02:11 PM

We appreciate your trust Allan, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

CG
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Chaun G.
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very clean establishment!
i need my car to work and they want my car for 5 days to fix the high beam lights.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/12/2020 05:55 AM

Thank you for providing your feedback Chaun. We appreciate the time you have taken and will actively use it to improve our services to you along with the turn around time. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

CY
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Charlene Y.
Washington, DC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/03/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
AOC
No comment
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/07/2020 07:17 AM

Thank you for your review and for choosing Pohanka for your service Charlene. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Greater Landover, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent ? service
Good job. Wait time not too long.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/07/2020 06:51 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

KT
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Kim T.
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Satisfied
the service was excellent. The advisor contacted the tire manufacturer and since the tire was under warranty, no payment was due.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/29/2020 02:31 PM

Thank you for your review and for choosing Pohanka for your service Kim. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

NW
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Natasha W.
District Heights, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2020
verified customer Verified Customer
Category: Service
True Professionalism!
The service provided by Kristen was outstanding!!!
Recommended

Verified Customer
Springdale, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/20/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Amenities
I noticed that the young man who put out drinking cups did not wear gloves and if I wanted to drink coffee I would not .
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/21/2020 07:37 AM

Thank you for providing your feedback and bringing this to our attention. We appreciate the time you have taken and will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

WC
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Wendy C.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Good services
Very good services.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/21/2020 07:43 AM

 We appreciate your positive feedback about our business and employees Wendy. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

JB
gravatar
Jasmine B.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service!
I bought my car here 4 years ago and I’ve been coming here ever since to get my car serviced. Brittany in the service department is awesome, she’s nice and patient.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/14/2020 01:52 PM

We appreciate your trust Jasmine, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
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