JM

JEFERSON MARTINEZ

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(125 reviews)
0

SG
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Susan G.
Alexandria, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Car service
First service experience with my new Hyundai vehicle - a tyre rotation. It took a little while longer than I expected but they gave me 50% off the bill and I don’t have to take the car back until it’s ready for the 15,000 mile service hopefully so I can’t complain.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/26/2019 04:03 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

MC
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Michael C.
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer service is great and my service rep. Sean is great.
My service tech is the best. Mr. Sean also keep me informed on the status of my vehicle. He always asked is there anything he can do for me doping my stay at the dealership. Great job Mr. Sean
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/15/2019 01:58 PM

Thank you for your wonderful 5 star rating Michael, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

CH
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Carolyn H.
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
The service was great. My service sdvisor (Will Bishop) was friendly and most courteous.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/15/2019 01:51 PM

 We appreciate your positive feedback about our business and employees Carolyn. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

BW
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Brenda W.
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
NO COMMENT
I HAVE BEEN WITH POHANKA HYUNDAI FOR MANY YEARS.
THE SERVICE HAS ALWAYS BEEN EXCELLENT - EVEN IF I DON'T AGREE WITH SOME OF THE SERVICE COST.
EMPLOYEES ARE INFORMATIVE, COURTEOUS, PROFESSIONAL & FRIENDLY
I HAVE NO COMPLAINTS.
PLUS YOU PROVIDE 'SNACKS' :)!!!!!!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/15/2019 01:49 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Brenda. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

CM
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Cassandra M.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
I decided to wait for my car to be serviced. My car is still fairly new so I went in for the oil change and tire rotation. I appreciated being able to get in an out within a very reasonable time. Service rep was very good at keeping me informed of the status by text which I liked.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/12/2019 03:21 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Cassandra. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

PB
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Patrice Danielle B.
Suitland, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/19/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quick Service
Quick service. Service good, but cool be great.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 02/22/2021 04:39 AM

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. Someone will be reaching out with you soon to discuss any problems or concerns you may have encountered.


Verified Customer
Clinton, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/25/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Review
This is why I dont do reviewd, I dont want to write anything
Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/07/2020 01:35 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Employees worked with

Verified Customer
Greater Landover, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Will was helpful
Ok
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/18/2020 02:11 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

KD
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Kendia D.
Washington, DC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/12/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good service
I was done within a hour and a half and the people always kept in constant contact wit me.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/17/2020 10:23 AM

Thank you for your review Kendia. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

CY
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Charlene Y.
Washington, DC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/03/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
AOC
No comment
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/07/2020 07:17 AM

Thank you for your review and for choosing Pohanka for your service Charlene. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Springdale, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/20/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Amenities
I noticed that the young man who put out drinking cups did not wear gloves and if I wanted to drink coffee I would not .
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/21/2020 07:37 AM

Thank you for providing your feedback and bringing this to our attention. We appreciate the time you have taken and will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Greenbelt, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/16/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quality Customer Service
I would recommend diagnostic assessments be available on the weekend. I was told I’d have to leave my vehicle and wait until Monday for the test to be administered or come back Monday, which was a total inconvenience. As a result, I found another business to provide immediate services.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/17/2020 01:26 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

RR
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Rose R.
Washington, DC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/31/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Greatest salesman ever!!
Mr. Charles B. always makes me feel like part of the pohanka hyundai family...my favorite salesman
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/31/2020 02:01 PM

Thank you for your review Rose. We truly appreciate the opportunity to serve you at Pohanka Hyundai, please stop in soon and see us for a courtesy wash, we will be glad to take care of that for you.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

RD
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Richard D.
Washington, DC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/20/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Win Win!
Winning purchase and winning service
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/21/2020 03:22 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Richard. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Fairmount Hgt, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/10/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Service Appt
The service appt went off went as expected. What I did not like is they made it seem like even though it was complimentary my car wash was not done because it was raining but it was put on my paperwork even if it was it shouldn't be put on the paperwork when not done. That could be considered false advertising. Just making a point and if that is done then a customer could say what else can be put on my paperwork that is also untrue. Yes it is trivial but it still makes one wonder.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/11/2020 02:25 PM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

ET
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Enoch T.
Upper Marlboro, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/31/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good Service
Was in and out in plenty of time! Very friendly staff!!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/31/2020 03:48 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Temple Hills, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/14/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hit or Miss
This like action gets the jib done, but tge customer service can be hit or miss.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/16/2020 09:04 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns in regards to communication; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Lanham, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/11/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
My experience
Good
Recommended

AO
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Aderemi O.
Largo, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/17/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Waiting time
Need to speed up waiting time. Oil change can't be 2 to 3 hrs waiting.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/19/2019 03:26 PM

Thank you for your feedback Aderemi. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

NW
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Natasha W.
District Heights, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2020
verified customer Verified Customer
Category: Service
True Professionalism!
The service provided by Kristen was outstanding!!!
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/21/2020
Service Type: Repair
Category: Service
Great Service
The service received was great! Thanks Kristen for your professionalism....
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/21/2020 01:10 PM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. I apologize for the initial service and we will try our best to give you the kind of service that you deserve. We are happy to hear that your service advisor took great care of you while you were here. Please take the time to rescore this survey on their behalf and how you felt the dealership appropriately took care of your concerns. Thank you and we look forward to seeing you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
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