JH

JOSE HERNANDEZ

Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(143 reviews)
40

Verified Customer
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
All
Great
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/22/2020 02:22 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

MW
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Margaret W.
Brentwood, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Service is great the staff is very nice.
Good
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/20/2020 02:11 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Margaret. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

ND
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Nicole D.
White Plains, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service Department Rep
My service rep was excellent. She explained everything. No surprises when checking out.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/18/2020 02:03 PM

 We appreciate your kind feedback about our business and employees Nicole. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

PP
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Patricia P.
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Thank You!
My engine locked while driving. Hyundai extended an outdated warranty and replaced my engine!! Thank you Will Bishop!! He was knowledgeable, professional and very friendly. He was patient with my questions. ?
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/12/2020 12:51 PM

Thank you for your wonderful 5 star rating Patricia, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

IS
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Imran S.
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Kept informed
Kristen was very helpful and courteous
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/01/2020 02:15 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Imran. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

YC
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Yves C.
Clinton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Service dept
They fixed my engine well and Miguel worked with me on mitigating costs and getting the best deal
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/16/2020 01:41 PM

We appreciate your trust Yves, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

AR
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Alonzo R.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
60K inspection
My advisor, Jackie, was outstanding throughout the process. Provided detail cost breakdown and applied additional discounts to lower my bill.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/09/2020 06:26 AM

We appreciate your trust Alonzo, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

JJ
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Joynea J.
Suitland, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service was great!
Mr. Will made my service very easy. Great customer service!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/09/2020 06:22 AM

Thank you for giving us a great rating and for recommending our business to other potential customers Joynea. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

SN
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Shannan N.
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
It's clean, friendly and professional.
Jacqueline was excellent. She did all she could to provide me with top level service. I really felt my business was valued and they cared about me.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/03/2020 09:28 AM

 We appreciate your AMAZING feedback about our business and employees Shannan. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

CG
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Connie G.
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Staff Professionalism
The service advisor, Mr. Bishop, was professional and clear in communications.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/17/2020 03:34 PM

 We appreciate your kind feedback about our business and employees Connie. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

GD
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Grace D.
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
It was a pleasure to get my car service.
The service I received of keeping me informed was outstanding.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/12/2020 03:38 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Grace. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent
Excellent working with Jacqueline
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/11/2020 03:17 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

HS
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Harman S.
Arlington, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent customer service.
I always ask for Jaqueline, she is always so helpful.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/24/2020 04:00 PM

 We appreciate your kind feedback about our business and employees Harman. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

JG
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James G.
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service.
My scheduled maintenance visit was excellent as usual. I was promptly greeted and explained what work was scheduled to be done. I was given a fairly accurate anticipated work time for completion. Basically, I was in and out in a very reasonable time. Jacqueline, my service represented kept me informed of service status until completion. She was courteous and very professional.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/18/2020 03:08 PM

Thank you for giving us a great rating and for recommending our business to other potential customers James. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

WB
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Wavalene B.
District Heights, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2020
verified customer Verified Customer
Category: Service
Appreciation
I truly appreciate the friendly people and service rendered by Pohanka. I have been a customer since 2001 and will always purchase vehicles from them. I call myself a VIP with Pohanka. The service managers do make sure you have maintenance perfection and understanding. I was puzzled about a situation with my vehicle but it was clearly explained to me. It couldn’t get any clearer by linking me to a website that explain more details of the problem.
Recommended

RW
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Reginald W.
Bowie, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great personal attention
Great customer service.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/07/2020 09:28 AM

Thank you for giving us a great rating and for recommending our business to other potential customers Reginald. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Got my car fixed
Had my car serviced.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/05/2020 01:04 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Bowie, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Amazing environment, wonderful people.
Jacqueline took the time to explain in detail the work to be carried out on my car, and kept me updated on the progress of the job.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/24/2020 03:21 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

DW
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Dana W.
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customers services
They were great and professional the whole time my car was there..very nice people that works there i love it..i would like to thank ROBERT IN THE SERVICE DEPARTMENT AND MIGUEL THE SERVICE MANAGER AND THE ORIGINAL SERVICE GUY JOHN THATS NOW ON THE HONDA SIDE NOW..I WOULD LIKE TO THANK THEM ALL INCLUDING THE MECHANIC THAT FIXED MY CAR THANKYOU ALL...I WILL BE BACK!!!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/16/2020 09:14 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business Dana, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

DH
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Debbie H.
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Service Complete
Even though the holidays are busy for us all, you guys did a good job and provided my service in time enough for me to be able to make my trip and be able to be with friends and family. I appreciate the ride home in the shuttle as well because without that I wouldn't had a chance to be at work on time. Thanks again
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/02/2020 03:11 PM

 We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
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