KS

KIRSTEN SHANNON

Pohanka Hyundai

Overall Rating

4.7

(210 reviews)

64

Reviews of KIRSTEN SHANNON

Verified Customer

District Heights, MD

2016 Hyundai Santa Fe Sport

02/10/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Outstanding Service

I received outstanding services and excellent customer service. They keep me well informed thru text via status of my vehicle.

MARCUS D. from Pohanka Hyundai responded on 02/12/2022 11:32 AM

Thanks for the feedback! The text messaging service is definitely a game changer for us- it makes quick and effective communication super easy for all parties involved. We look forward to taking care of your vehicle needs in the future- thanks for your business.

Employees worked with

KIRSTEN SHANNON

Verified Customer

Brentwood, MD

2011 Hyundai Elantra

02/08/2022

Service Type: Maintenance

Verified Customer

9

Category: Service

My experience at Pohanka was very good

One of Pohanka Staff was very nice, her name is Kirsten. She sent me a text checking to make sure I was Okay, to see if I needed anything and If I needed anything to let her know. Overall I was comfortable I don't have any complaints.

MARCUS D. from Pohanka Hyundai responded on 02/09/2022 11:26 AM

We're happy to hear Kirsten took great care of you. We look forward to continuing to earn your business in the future.

Employees worked with

KIRSTEN SHANNON

JM

Jamel M.

Hyattsville, MD

2013 Hyundai Sonata

02/06/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Great service

Great service

MARCUS D. from Pohanka Hyundai responded on 02/07/2022 05:46 AM

Thanks a lot for the feedback! We're thrilled to hear it when we've done a great job. We look forward to continuing to earn your business in the future.

Employees worked with

KIRSTEN SHANNON

Verified Customer

Suitland, MD

2021 Hyundai Sonata

01/25/2022

Service Type: Repair

Verified Customer

10

Category: Service

Oil Change

Great all around service.

MARCUS D. from Pohanka Hyundai responded on 01/26/2022 12:36 PM

We appreciate your feedback! Thank you for allowing us to service your vehicle - we look forward to taking care of your vehicle's service needs in the future.

Employees worked with

KIRSTEN SHANNON

FERNANDO SANTOS

DB

Decory B.

Hyattsville, MD

2020 Hyundai Sonata

01/21/2022

Service Type: Repair

Verified Customer

10

Category: Service

A1

Great service.

MARCUS D. from Pohanka Hyundai responded on 01/21/2022 02:52 PM

Thank you for your feedback! We look forward to taking care of your vehicle's service needs in the future.

Employees worked with

KIRSTEN SHANNON

EC

Edward C.

Upper Marlboro, MD

2020 Hyundai Kona

01/14/2022

Service Type: Repair

Verified Customer

10

Category: Service

Customer Service

They have outstanding customer service and Tristian Shannon who was my service advisor was excellent

Louis who also works in service department conduct himself as a professional advisor excellent

DAVID P. from Pohanka Hyundai responded on 01/14/2022 01:33 PM

Thanks for the feedback and great comments. We will pass The good word around to them!!

Employees worked with

KIRSTEN SHANNON

EC

Edward C.

Upper Marlboro, MD

2020 Hyundai Kona

12/03/2021

Service Type: Repair

Verified Customer

10

Category: Service

Customer service

My service advisor was excellent

Ms Shannon Tristion

DAVID P. from Pohanka Hyundai responded on 12/04/2021 05:43 AM

Thank you! I will pass on you kind comments!

Employees worked with

KIRSTEN SHANNON

JEROME CRAWFORD

Verified Customer

District Heights, MD

2012 Hyundai Sonata Hybrid

11/21/2021

Service Type: Repair

Verified Customer

9

Category: Service

Engine

My service advisor Ms. Kristen was very helpful to me. She keep me updated what’s was going with my car and it issues. Her technician did awesome job going over the car making sure it was safe and everything was properly installed or functioning properly. She explained everything in full details and even went got technician to explain apart that help me understand.
Thank you

DAVID P. from Pohanka Hyundai responded on 11/23/2021 07:20 AM

Thank you for the great feedback and score!

Employees worked with

KIRSTEN SHANNON

DWAYNE FORRESTER

JP

Jose P.

Alexandria, VA

2020 Hyundai Palisade

11/16/2021

Service Type: Maintenance

Verified Customer

8

Category: Service

Pohanka, Hyundai Service department

The staff at Pohanka, Hyundai did a great Job but when you are about to pay for the service done to your car and the service manager calls all his staff in for a 20-30 minute meeting. I consider that to be rude and unprofessional. And he saw me waiting, he didn’t even apologize.

DAVID P. from Pohanka Hyundai responded on 11/19/2021 04:11 AM

Thank you for the feedback. I will reach out later for more info.

Employees worked with

KIRSTEN SHANNON

SH

Shalonda H.

Washington, DC

2018 Hyundai Sonata

ReScore Review™

11/09/2021

Verified Customer

10

Category: Service

Great service

Great customer service and manager was very helpful with my needs and services

Employees worked with

KIRSTEN SHANNON

RICHARD T BRITT

AC

Asya C.

Greater Landover, MD

2016 Hyundai Sonata

10/18/2021

Service Type: Maintenance

Verified Customer

5

Category: Service

Slow Service when it comes to repairs

I would usually give a good review but over time it seems like the service department has been getting worse. other than the advisors such as Kirsten & Will who are great at what they do the service to get your car repaired are terrible! If your just getting an oil change or something simple all is well, But if you need a diagnostic or a repair it takes them forever. They had my car for over a week and didn't even offer a loaner car and i had to figure out transportation for the time that they had my car. Seems to me they need to get more mechanics or loaner cars or even both

DAVID P. from Pohanka Hyundai responded on 10/26/2021 02:22 PM

Thank you for your feedback. We will reach out for more information.

Employees worked with

KIRSTEN SHANNON

NW

Natasha W.

District Heights, MD

2020 Hyundai Palisade

10/02/2021

Service Type: Repair

Verified Customer

10

Category: Service

Good job!

Great job on taking care of my vehicle ?.

DAVID P. from Pohanka Hyundai responded on 10/04/2021 09:47 AM

Thank you for your feedback

Employees worked with

KIRSTEN SHANNON

JEROME CRAWFORD

CP

Carl P.

Washington, DC

2018 Hyundai Santa Fe

10/01/2021

Service Type: Repair

Verified Customer

10

Category: Service

professional in all categories.

My visit was anxiety free in all contacts, and I am extremely satisfied with the Dealership.

DAVID P. from Pohanka Hyundai responded on 10/04/2021 09:37 AM

Thanks for the excellent feedback!

Employees worked with

KIRSTEN SHANNON

DWAYNE FORRESTER

TH

Troy H.

Laurel, MD

2013 Hyundai Santa Fe Sport

09/26/2021

Service Type: Maintenance

Verified Customer

2

Category: Service

What happened to my vehicle?!?!

I had originally went in for fuel system flush, and ended up getting that as well as transmission flush as part of the package that was offered. Well I’m not sure what happened but when the vehicle was returned to me it would not go past second gear. And NOW I need to buy a new transmission which cost $3600!!! There is no way possible I would drive a vehicle into the dealership in that condition and not let the service tech know that was the problem. I just needed the fuel system flush. Again, I don’t know what happened to my vehicle now it’s not driveable at no fault of mine. I will never bring my vehicle back to this facility ever again and I would not recommend this facility to anyone.

DAVID P. from Pohanka Hyundai responded on 09/28/2021 10:31 AM

Thank you for your feedback on the issues.

Employees worked with

KIRSTEN SHANNON

DWAYNE FORRESTER

JO

John O.

Upper Marlboro, MD

2015 Hyundai Sonata

09/24/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Oil Change

N/A

DAVID P. from Pohanka Hyundai responded on 09/28/2021 10:30 AM

Thank you for the feedback

Employees worked with

KIRSTEN SHANNON

AC

Annette C.

Greater Landover, MD

2016 Hyundai Tucson

09/23/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Satisfied

I am well pleased with the service received at this establishment. I've used the service center since 2017 and well pleased with the professional customer service.

DAVID P. from Pohanka Hyundai responded on 09/23/2021 07:55 AM

Thank you!

Employees worked with

KIRSTEN SHANNON

DWAYNE FORRESTER

LR

Larry R.

Capitol Heights, MD

2019 Hyundai Santa Fe

09/20/2021

Service Type: Maintenance

Verified Customer

4

Category: Service

oil change and tires rotated !

Tell the truth about the work you need on your car, and not try to get more money out of the customers !!!!!

DAVID P. from Pohanka Hyundai responded on 09/20/2021 06:58 AM

Thank you for your feedback. We will look into your concerns and get back with you

Employees worked with

KIRSTEN SHANNON

DWAYNE FORRESTER

HM

Herbert M.

Kettering, MD

2015 Hyundai Genesis

09/17/2021

Service Type: Repair

Verified Customer

7

Category: Service

Recall Service

I dropped my car off to address a recall and was given an estimate time of 2.5 hours for completion, so I had someone pick me up but less than 45 minutes I received a call that the car was ready for pickup.

DAVID P. from Pohanka Hyundai responded on 09/18/2021 04:06 AM

Thanks for the feedback I will reach out about your concerns in your comments.

Employees worked with

KIRSTEN SHANNON

JEROME CRAWFORD

AW

Angela W.

Suitland, MD

2021 Hyundai Venue

09/15/2021

Service Type: Repair

Verified Customer

10

Category: Service

#1 CUSTOMER SERVICE

REASON FOR MY OUTSTANDING REVIEW!!!!

THIS IS MY SECOND (2) VEHICLE ?

POHANKA HYUNDAI
CAPITAL HEIGHTS

1. Elantra 2012 (used) ?

2. Venue 2021 (new) ?

DAVID P. from Pohanka Hyundai responded on 09/18/2021 04:04 AM

Thank your for the great feedback!

Employees worked with

KIRSTEN SHANNON

OB

Ocie B.

Cheverly, MD

2017 Hyundai Sonata

09/08/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

SUPERB SERVICE, AS ALWAYS

Hyundai has done it again! Kirsten provided me with excellent customer service. Although it took some time for my car to be returned to me due to diagnostics, everything that I needed was taken well care of. Throughout the entire time that Hyundai had my car, Kirsten kept me abreast of my car's progress with daily updates. She kept me informed and assured me that all would be well. She always keeps me updated on when my next service is due. SUPERB AS ALWAYS!

DAVID P. from Pohanka Hyundai responded on 09/10/2021 06:40 AM

Thank you for the fabulous review! I made sure to share it with her.

Employees worked with

KIRSTEN SHANNON

RICHARD T BRITT

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