MC

Mary A Carter

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1101 reviews)
79

Verified Customer
Joshua, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great job
Mary is always so nice helpful
Got me right in
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 04/13/2018 03:37 PM

Good evening.  We appreciate the kind words.  Thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

AD
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Astonida D.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thank you
I appreciate Hiley servicing my car at the last minute without an appointment
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 04/13/2018 03:36 PM

Good evening Astonida.  Happy to hear we were able to accommodate you without an appointment.  

Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Burleson, TX
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly service
Great service
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 04/12/2018 03:33 PM

Good evening.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

HK
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Harriett K.
Fort Worth, TX
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Nice people and facilities. In and out quickly.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 04/11/2018 03:05 PM

Good afternoon Harriett.  We appreciate the kind words.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

LH
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Lorraine H.
Crowley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast service
Took care of everything I asked
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 04/10/2018 03:44 PM

Good evening Lorraine.  Happy to hear we took care of all of your requests.  Thank you for taking the time to complete our survey.  We appreciate you choosing Hiley Hyundai for all of your service needs. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer
Efficiency and quality
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 04/10/2018 09:26 AM

Good morning.  Thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

NW
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Norma W.
Alvarado, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendliness
Great work
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 04/09/2018 04:19 PM

Good evening Norma.  Thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough

Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

KB
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Keith B.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service well done
close convenient did work promised in a timely manner
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 04/09/2018 03:52 PM

Good evening Keith.  We appreciate the kind words.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

VS
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Victor S.
Fort Worth, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2018
verified customerVerified Customer
Category: Service
I am very satisfied with how the dealership handled my complaint
The dealership has done a great job in correcting my complaint
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/06/2018
Service Type: Repair
Category: Service
Have been contacted about cleaning my apolstry very satisfied
Was contacted about my car am very satisfied with them take i ng care of me thank you Victor Stroud
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 04/07/2018 06:53 AM

Good morning Victor.  I apologize that the interior had smudges on them.  I will be happy to have the vehicle cleaned and detailed for you.  

I will call you later this morning to make arrangements for you. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

RE
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Roberta E.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
The service was timely with explanations of the issues and alternatives. Service rep was friendly and knowledgeable.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 04/07/2018 06:55 AM

Good morning Roberta.  We appreciate the compliments.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Hillsboro, TX
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Polite and efficient
Service was fast and efficient
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 04/04/2018 04:16 PM

Good evening. Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Joshua, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/04/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Nice people in the service department
They fixed my son car and put a brand new engine in it and it was under warranty. Thank goodness it didn't cost us anything. Mary in the service department was nice.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 04/05/2018 09:06 AM

Good morning.  Hyundai manufactures a great product, however the parts are still man made and there is just no specific reason why the part failed.  Fortunately, Hyundai has the best warranty on the market and all the repairs were covered.  

I test drove the vehicle myself and discovered the vehicle was out of alignment.  With all the construction in the area and potholes in the streets, it good to have the alignment checked whenever the vehicle is serviced.  We offer a complimentary alignment check each time you come in for service.  The cost of the alignment was minimal compared to the cost would have been 1 or even all 4 of your tires.  The idea of the alignment is to provide even tread wear to help extend the life of your tires.  

I hope this information is helpful.  Thank you for choosing Hiley Hyundai.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change & Breaks
As always the service is friendly and professional taking care of my car
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 04/04/2018 06:15 AM

Good morning.  Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

DA
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David A.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick and dependable service experience
Effective, thorough and effective review of the vehicle with no need to return for follow-up Mary was great keeping is informed of progress and completion of the work

Thanks to all!!!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 04/04/2018 06:14 AM

Good morning David.  We appreciate the kind words.   I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

JB
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Jayakumar B.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
good service
while service they attend the recall also
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/31/2018 11:19 AM

Good afternoon Jayakumar.  We appreciate you taking the time to complete our survey.  Thank you for choosing Hiley Hyundai for all your service needs.  

We look forward to exceeding your expectations for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

KD
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Kari D.
Richland Hills, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service
Great customer service
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/30/2018 03:24 PM

Good afternoon Kari.  We appreciate you taking the time to complete our survey. 

Thank you for choosing Hiley Hyundai for your service needs.  We look forward to exceeding your expectations for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

DH
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Diana H.
Grandview, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast friendly service
Was in and out in less than an hour.
Everyone here is friendly and helpful.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/30/2018 03:22 PM

Good afternoon Diana.  We appreciate the kind words.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

LB
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Leslie B.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service experience
Mary , the service advisor (not sure of her title) was awesome, very friendly and helpful and professional. She had my car ready with in the time frame she gave me. Great employee!!!
Leslie Batchelor
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/29/2018 11:20 AM

Good afternoon Leslie.  Thank you for the wonderful compliments.  We appreciate you taking the time to complete the survey.  We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

EH
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Eric H.
Burleson, TX
2015 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent
Staff is always friendly and willing to help
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/29/2018 07:25 AM

Good morning Eric.  We appreciate the kind words. I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Chisago City, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Passing through and they took care of us
Passing through on a road trip, AC was out, they took the car in, fixed it, and we were back in the road in less than two hours. No appointment, on a Saturday. Great service!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/29/2018 07:23 AM

Good morning.  I'm happy to hear we were able to get you in out quickly and back on the road.  Hope you were able to enjoy the rest of your trip. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with
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