MC

Mary A Carter

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1101 reviews)
79

Verified Customer
Everman, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
I like the way they care about customers. I got there for my car service and they did take my car in time !
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/26/2018 04:19 PM

Good afternoon.  Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

LW
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Linda W.
Burleson, TX
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Helpful, friendly
Work done in a timely manner. Employee Mary helpful and friendly. My Car was clean.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/24/2018 08:07 AM

Good morning Linda.  We appreciate you taking the time to complete our survey.  Thank you for choosing Hiley Hyundai for all your service needs.  

We look forward to providing friendly and timely service for many years to come.  



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

RA
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Raymond A.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mary - service dept
Enjoyable everytime. Never concerned dealing with the service dept.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/24/2018 08:05 AM

Good morning Raymond.   I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

SW
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Sharon W.
Euless, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Mary greats me by name and is very knowledgeable and friendly. She keeps me updated of the process of my car to get me on my way. She is very professional and I always look forward to coming in. She is a great asset!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/24/2018 08:04 AM

Good morning Sharon.  We appreciate the wonderful compliments and couldn't agree more.  Mary is truly a great asset!  

Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

JC
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Joaquin C.
Venus, TX
2017 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great customer service
had a great experience and would recommend this dealership to family and friends
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/24/2018 08:02 AM

Good morning Joaquin.  Thank you for taking the time to complete our survey.  We greatly appreciate the recommendation and look forward to exceeding your expectations for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

MJ
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Mary J.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The people and the time it took to get done.
The people that work here are excellent and the work they perform is done in a timely manner.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/24/2018 08:00 AM

Good morning Mary.  We appreciate the kind words.  Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

AG
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Amanda G.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Department
I continue to come back to Hiley Hyundai of Burleson to get my car serviced because I can trust that they won't over charge me for services or create a problem to fix later on. Great customer service all around from the mechanics and Mary in the service department!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/24/2018 07:57 AM

Good morning Amanda.  Thank you for choosing and trusting in Hiley Hyundai.  We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

KP
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Karen P.
Haltom City, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Mary is amazing!!
Mary makes the whole service experience excellent! I always make sure she will be there before I bring my little goopy in for ANYTHING
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/24/2018 07:56 AM

Good morning Karen.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

TW
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Tonya W.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent CS
Excellent customer service from Mary. She was very knowledgeable regarding information provided to me. Great overall experience.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/24/2018 07:44 AM

Good morning Tonya.  Thank you for the wonderful compliments.  We appreciate you choosing Hiley Hyundai for your service needs. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

SD
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Steven D.
Joshua, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hiley Hyundai
Fast courteous service. Friendly staff and clean modern facility.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/21/2018 02:36 PM

Good afternoon Steven.  Always a pleasure to see you sir.  
Thank you for taking the time to complete our survey.  

We look forward to seeing you on your next visit. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

JW
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Jasmine W.
Fort Worth, TX
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Happy Customer
This location always does a great job.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/19/2018 03:45 PM

Good afternoon Jasmine. I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

RW
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Robby W.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Mary my service provider is awesome
Mary is awesome
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/18/2018 10:28 AM

Good morning Robby.  Thank you for taking the time to complete our survey and for the wonderful compliment to Mary. 

We appreciate you choosing and trusting in Hiley Hyundai for all your service needs. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

MA
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Margaret A.
Mansfield, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Tucson
Convenient, where I purchased my Tucson, friendly, & efficient.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/15/2018 06:14 AM

Good morning Margaret.   I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Keene, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Literally my favorite place to go
I got my car in 2016, as a college student I was little scared about how I would be able to handle paying for it and managing maintenance, but with their great prices and great hours I can always count on them to keep me in a up to date safe car. They do a full check to let you know what you need done and the wait is always reasonable. I’ve never had a bad experience and I don’t plan on taking my car anywhere else anytime soon.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/15/2018 06:11 AM

Good morning.  We simply couldn't ask for more wonderful survey.  Thank you for taking the time to share your experience.  

We appreciate you choosing and trusting in Hiley Hyundai for all of your service needs.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

PB
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Patricia B.
Alvarado, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly people
Very friendly staff
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/13/2018 12:49 PM

Good afternoon Patricia.  Thank you for the kind words.  We appreciate you taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

HL
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Henry L.
Burleson, TX
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Friendly service advisors. Car returned when promised. Quality of work.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/13/2018 12:47 PM

Good afternoon Henry.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Mary,the service consultant is a pleasure to work with. I was kept informed on the progress of my vehicle service.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/09/2018 07:07 AM

Good morning.  We appreciate the kind words.  Thank you for choosing and trusting in Hiley Hyundai for your service needs. 

We look forward to exceeding your expectations for many years to come.  



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Wesley Chapel, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice people
I was disappointed that right after I left the dealership, I had my passenger front tire blow out. I came back to the dealership bc I was told by Randy in finance that I had coverage on my tires. Apparently Randy doesn’t work there any more and I had to pay$200 for a new tire.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/07/2018 04:01 PM

Good evening.  I apologize if you were misled about your tire coverage.  You may still have the option to purchase a warranty on your existing wheels and tires if you are interested.  

That information can be obtained by calling our finance department.  

I appreciate you completing our survey and grading solely on the service advisor.  Please let me know if I may be of further assistance.  




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

AS
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Allen S.
Keene, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change
Very quick service. Very helpful. Car was spotless when i got it back.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/07/2018 03:58 PM

Good evening Allen.  Thank you for taking the time to complete our survey.  We appreciate you choosing Hiley Hyundai for all your service needs.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

SL
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Salim L.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
awesome job and best services
like the service and the lady mary on service dep. she always take care of me never push to much like other places they do u comfortable talk to her she tells what u need to do about ur carservices she ia very good thats why i always come because of her service thks
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/06/2018 10:40 AM

Good afternoon Salim.  We appreciate the wonderful compliments.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with
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