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PAUL LOUIS NIEMIEC

Tamiami Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1091 reviews)
69

Reviews of PAUL LOUIS NIEMIEC

PD
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Patricia D.
Naples, FL
2016 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/28/2021
verified customerVerified Customer
5
Category: Service
Follow up
Received call from assistant service manager, concerns were addressed, resolution was discussed.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/14/2021
Service Type: Maintenance
0
Category: Service
Lack confidence in service department
Had car serviced, was told no additional services were needed. Two days later, battery died. Took the car in to have the battery replaced, was then told needed front brakes. Do not understand how front brakes were needed two days after being told no extra services were needed.
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 11/16/2021 10:06 AM

Thank you for taking the time to complete our review, Ill call you soon to talk about your advisors performance

Christian Marimon
Assistant Service Manager
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Employees worked with
PN
PAUL LOUIS NIEMIEC
GS
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Gail S.
Naples, FL
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2021
verified customerVerified Customer
Category: Service
Very happy
Paul did an amazing job very polite. Chri the manager was very helpful amazing team
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/10/2021
Service Type: Repair
Category: Service
O
Odor was not eliminated in even though we expended the cost of removing said rancid odor.
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 07/10/2021 09:15 AM

Thank you for taking the time to complete our review

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Employees worked with
PN
PAUL LOUIS NIEMIEC
RL
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Rudolf L.
Estero, FL
2020 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/01/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Avoid service
They are enthusiastic to sell you a car but when it comes to service, my experience was less than acceptable. This was the first service and received many emails saying it was time for service. In 6 months we had 1700 miles on the car and the service was for 7500. The service person questioned why I was there and it went downhill from there. We paid for the service contract or I would not go back. I like to feel appreciated for being a return customer.
Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 06/02/2021 08:06 AM

Thank you for taking the time to complete our review, I'll be calling you shortly to talk about your advisors performance

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Employees worked with
PN
PAUL LOUIS NIEMIEC
DN
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Dan N.
Naples, FL
2017 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/28/2021
verified customerVerified Customer
Category: Service
oil change for 2017 Santa fe
service department completed oil change .Paul was very helpful .Several times I called and wanted to pick up my card I left messages with office no ne returned my call .I then got a ride in to pick up my car and when I was walking in at 2:45 p m p m Paul was calling to tell me the card was finished .I booked the appointment a 15 days ahead of my appointment .drop off the car Sunday .I left my key and a taped note with instructions in drop box to call when done. None of that happened ,Very poor phone communications from support staff.
Not Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/22/2021
Service Type: Maintenance
Category: Service
Need improvement
Could not get a response on my calls for
My pick up
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 04/26/2021 12:22 PM

I am sorry to hear of your recent service visit. I will be reviewing and call you tomorrow.

Thank you for taking the time to complete our review! 

Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 04/27/2021 01:48 PM

Thank you for taking the time to talk me, please feel free to call me anytime you need anything, my offer still stands if you want to give us one more shot and again i apologize for the experience you had here with us.

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 333

Employees worked with
PN
PAUL LOUIS NIEMIEC
DG
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Darlene G.
Sheridan, IL
2021 Hyundai Palisade
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/29/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Will not return to this dealership for service.
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 03/30/2021 06:56 AM

Thank you for taking the time to complete our review, I'll get back to you soon to talk about your advisors performance.
Thank you again

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Employees worked with
PN
PAUL LOUIS NIEMIEC
JM
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John M.
Naples, FL
2015 Hyundai Veloster
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/19/2021
Service Type: Maintenance
Category: Service
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 03/19/2021 01:23 PM

Thank you for taking the time to complete our review

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Employees worked with
PN
PAUL LOUIS NIEMIEC
PB
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Peter B.
Naples, FL
2021 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/12/2021
Service Type: Maintenance
Category: Service
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 03/13/2021 08:39 AM

Thank you for taking the time to complete our review

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Employees worked with
PN
PAUL LOUIS NIEMIEC
MB
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Marta B.
Naples, FL
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/12/2021
Service Type: Repair
Category: Service
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 03/13/2021 08:38 AM

Thank you for taking the time to complete our review

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Employees worked with
PN
PAUL LOUIS NIEMIEC
JH
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Joseph H.
Bonita Springs, FL
2012 Hyundai Elantra
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/17/2021
verified customerVerified Customer
Category: Service
Still waiting to talk to them
Someone from Tamiami Hyundai called but did not leave a message.
Not Recommended
Employees worked with
PN
PAUL LOUIS NIEMIEC
JH
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Joseph H.
Bonita Springs, FL
2012 Hyundai Elantra
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/17/2021
verified customerVerified Customer
Category: Service
Still waiting to talk to them
Someone from Tamiami Hyundai called but did not leave a message.
Not Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/14/2021
Service Type: Repair
Category: Service
Tamiami Hyundai service assiciates are notr truthful.
The service associate lied to me whan I asked if the computer update they performed included an update to the navigation. Service manager did not seem to care. I updated the navigation myself after Hyundai sent me a USB flash drive (for $25).
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 01/14/2021 12:23 PM

Thank you for taking the time to complete our review, I will speak to our advisor and manager about this situation.
Thank you


Employees worked with
PN
PAUL LOUIS NIEMIEC
Verified Customer
Naples, FL
2014 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/03/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Shifty
I went to get an oil change and told them I knew of the low tire pressure and would get it done at another shop I had use before. They informed me oh they could take a look at it, they returned and said they couldn’t take care of it and I informed them it was okay I was on my way to another shop. What they did not inform me was that they removed the nail and I have a flat tire while driving on the road. I called the assistance service manager and he said he could only help me to an extent. I asked that he have the manger call me I was told they would and haven’t heard from them in three days. Very shameful that you would treat paying customers this way and put my life at jeopardy will not return.
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 06/06/2020 07:55 AM

We appologize for our delay in response and our Service Director will be calling you Monday to discuss your visit. 

Thank you.

Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 06/19/2020 06:40 AM

Hello Ms. Nord please give me a call back my boss and I have been trying to reach out to you this past 2 weeks. I have some good news

Tamiami Hyundai
Christian Marimon
Assistant Manager
239-417-1222 ext 335

Employees worked with
PN
PAUL LOUIS NIEMIEC
BG
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Bruce G.
Carver, MN
2016 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Burned in Naples
I came out with less than when I went in.
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 08/20/2019 07:58 AM

Thank you for taking the time to complete our review! Please reach out to me with any concerns you might have as I'm trying to reach out to you also, your opinion is very important to us.

thanks again

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Employees worked with
PN
PAUL LOUIS NIEMIEC
JR
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Joseph R.
Naples, FL
2017 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/02/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service rip off joint
Tries to sell services the shop manual says NEVER get performed.
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 04/04/2019 01:17 PM

Thank you for taking the time to complete our review! Please reach out with any concerns you might have as I'm trying to reach out to you also,
thanks again

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Employees worked with
PN
PAUL LOUIS NIEMIEC
RC
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Robert C.
Naples, FL
2006 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
DISHONEST SERVICE
THE DISHONEST SERVICE I RECEIVED WAS TERRIBLE!
ROBERT C
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 12/10/2018 04:40 AM

Thank you for taking the time to complete our review! I would like to discuss your visit in more detail and correct any concerns you have. Please call me back to discuss.

Thank you,
 
Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Employees worked with
PN
PAUL LOUIS NIEMIEC
SP
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Sandra P.
Naples, FL
2018 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
What makes this place not so great - my service rep.
I can’t remember a service experience ever being this poor.
Not Recommended
MATTHEW D L., SERVICE MANAGER from Tamiami Hyundai responded on 11/20/2018 04:44 AM

I am sorry to hear of your recent visit. I will review your visit with us and reach out to you soon. Thank you.

Matthew Lee
Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 234
Employees worked with
PN
PAUL LOUIS NIEMIEC
TH
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Timothy H.
Estero, FL
2016 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/30/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Very poor customer service from the general manager down to the support stall.
See previous, tired to typing the same thing over and over.
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 10/30/2018 02:12 PM

Thank you for taking the time to complete our review! I am sorry to hear you had a bad experience. We are making the necessary adjustments in our process and I will continue to monitor them. Thank you again for your feed back and please feel free to reach out to me as im doing the same, thanks again.

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 239

Employees worked with
PN
PAUL LOUIS NIEMIEC
Verified Customer
Naples, FL
2016 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Bad service
Car was worse after service.
Not Recommended
MATTHEW D L., SERVICE MANAGER from Tamiami Hyundai responded on 10/19/2018 01:36 PM

Thank you for taking the time to complete our review! I woudl like to discuss your visit in more detail and correct any concerns you have. Please call me back to discuss.

Thank you,

Matthew Lee
Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 234
Employees worked with
PN
PAUL LOUIS NIEMIEC
AT
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Annie T.
Naples, FL
2013 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/09/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Not so great
This business told me I needed something replaced that is replaced infrequently and I had just replaced both 3 months prior. That is not the way to earn business.
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 08/11/2018 10:58 AM

Thank you for taking the time to complete our review! I am sorry to hear you had a bad experience. We are making the necessary adjustments in our process and I will continue to monitor them. Thank you again for your feed back, I will be contacting you soon.!

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 239

Employees worked with
PN
PAUL LOUIS NIEMIEC
PB
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Phillip B.
Naples, FL
2010 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Very Poor Communications
For an 11am appointment, the service was strung out, hour by hour until almost 5pm. Was told it was because I had multiple issues and only one person is assigned per car. Was not told in advance.
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 07/19/2018 01:17 PM

Thank you for taking the time to complete our review! I am sorry to hear you had a bad experience. We are making the necessary adjustments in our process and I will continue to monitor them. Thank you again for your feed back! please feel free to call me if you have any other concerns.

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 239

Employees worked with
PN
PAUL LOUIS NIEMIEC
Verified Customer
Naples, FL
2017 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/21/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Timing
Very slow
Not Recommended
MATTHEW D L., SERVICE MANAGER from Tamiami Hyundai responded on 06/22/2018 04:04 AM

I am sorry to hear your last visit was not up to our standard. I will review your last visit and reach out to you soon. Thank you.

Matthew Lee
Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 234
Employees worked with
PN
PAUL LOUIS NIEMIEC
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