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SureCritic / Hyundai Dealer / Puente Hills Hyundai / ROBERT BINKLEY
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ROBERT BINKLEY

Puente Hills Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(267 reviews)
85

Reviews of ROBERT BINKLEY

JC
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James C.
La Mirada, CA
2014 Hyundai Equus
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
I think Puente Hills Hyundai service was developed than before.
I am planning to get service at two place (South bay & Puente Hills)
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 03/02/2017 02:35 PM

We sincerely thank you for your positive review in regards to your previous service experience here at Puente Hills Hyundai. Our goal is to always maintain 5 star guest experience so it is our hope we are able to elevate your 4 star experience on your next visit.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
levitp@phhyundai.com
626-581-5300 x.1104
Employees worked with
SK
SEAN KIM
Service Director
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ROBERT BINKLEY
AM
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Anthony M.
Brea, CA
2007 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Good repair work...
Would return again for complex repairs despite high cost.
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 02/27/2017 09:50 AM

I am glad Micah was able to properly communicate the cost and estimates with you. It is my hope we can elevate your experience to a 5 star review on your next visit.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
levitp@phhyundai.com
626-581-5300 x.1104
Employees worked with
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ROBERT BINKLEY
DH
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Derrick H.
West Covina, CA
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
people
all around great place
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 02/03/2017 10:30 AM

Thank you for the kind words you have shared with us. We look forward to servicing your vehicle in the future and being able to elevate your experience to a 5 star.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
levitp@phhyundai.com
626-581-5300 x.1104
Employees worked with
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ROBERT BINKLEY
MD
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Michelle D.
Bellflower, CA
2013 Hyundai Elantra Gt
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/31/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Did what they said they would in the time alotted.
Did a good job and got the problem fixed. Also let me know about a recall (which I hadn't known about), and fixed it at the same time.
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 02/01/2017 10:42 AM

Thank you for your feedback. We are making changes in our detail department to better meet all of our guests needs. Hopefully with these changes we are able to exceed your expectations on your next visit and obtain a 5 star review.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
levitp@phhyundai.com
626-581-5300 x.1104
Employees worked with
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ROBERT BINKLEY
RA
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Ronald A.
Hacienda Heights, CA
2011 Hyundai Veracruz
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/26/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendliness
Great people to deal with
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 12/26/2016 03:39 PM

Hi Ronald
Thank you for taking  the time to write your review.
We appreciate your business and your detailed feedback.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
levitp@phhyundai.com
626-581-5300 x.1104
Employees worked with
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ROBERT BINKLEY
Verified Customer
West Covina, CA
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/21/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Yes
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 10/24/2016 10:54 AM

Thank you for taking the time to provide us with feedback on your most recent visit. It is my hope that on your next visit we will be able to provide you with a 5 star experience.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
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ROBERT BINKLEY
WL
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Woo L.
Diamond Bar, CA
2016 Hyundai Equus
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/16/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
first service
everything was good
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 10/17/2016 02:31 PM

Thank you for providing us your feedback for your service. It is always our goal to provide our guests with a 5 star experience. If you have time I would welcome any feedback you may be able to provide based on your most recent 4 star experience in order to ensure your next visit is a 5 star experience. My email is levitp@phhyundai.com.
Thank you!

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
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ROBERT BINKLEY
WL
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Walter L.
Walnut, CA
2009 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/10/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
courtesy of employees
staff is very through in explaining processes to be performed
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 10/10/2016 02:36 PM

Thank you for your kind words and for taking the time out to share your feedback. I hope that we are able to continue our relationship and I hope that on your next visit we are able to wow you with 5 star service as this is our goal with all of our guests. Thank you again.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
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ROBERT BINKLEY
ER
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Erin R.
Crestline, CA
2008 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/13/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Help with an emergency
You were able to help me with an emergency repair. Thank you.
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 09/13/2016 07:01 PM

Hi Erin,
It is always our hope we are able to provide customers with a 5 star treatment. If you have time I would like to hear form you about your experience here with us. Here at Puente Hills Hyundai we are always looking for feedback from our valued guests on how we can provide 5 star service. Please contact me at your earliest convience.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
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ROBERT BINKLEY
HT
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Helen T.
Hacienda Heights, CA
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/31/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Employees
Yes
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 09/01/2016 07:43 AM

Hi Helen.
Thank you for taking the time to write your review.
We appreciate your business.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
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ROBERT BINKLEY
DC
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Donald C.
Brea, CA
2016 Hyundai Sonata Plu
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/13/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Took a while to check in. I had to call and see if my part was in.
Yes
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 08/15/2016 08:12 AM

Hi Donald.
Thank you for taking the time to write your review.
We appreciate your business and your detailed feedback.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
avatar
ROBERT BINKLEY
Verified Customer
La Crescenta, CA
2014 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/29/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Kindness, Detail explanation
Good
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 06/30/2016 09:21 AM

Hi Yongil.
Thank you for taking the time to write your review.
We appreciate your business.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
JE
JAVER ESQUIVEL
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ROBERT BINKLEY
PR
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Peter R.
2013 Hyundai Equus
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/17/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Technicians might be somewhat more careful and complete in their work, sometimes
Normal mileage service was done properly and timely; however my requested front end warning sensor correction was not found nor made.
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 06/20/2016 08:08 AM

Hi Peter
Thank you for taking the time to write your review.
We appreciate your business and your detailed feedback.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
avatar
ROBERT BINKLEY
AR
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Alberto R.
El Monte, CA
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Engine replacement
All handled well the service was excellent
Employees worked with
GS
GEORGE SECOFF
avatar
ROBERT BINKLEY
DS
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Daniel S.
La Puente, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent service.
Very busy day, but my car was delivered back in time as promised.
Employees worked with
JJ
JAYANT JUSSAL
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ROBERT BINKLEY
CT
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Charity T.
Chino, CA
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Felt taken care of in every area of my appointment
Again Mr. Jae Lee is awesome what he does he care for his customers, and ensure we leave happy and know that we have gotten quality service. Very good experience!!
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
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ROBERT BINKLEY
IS
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Imelda S.
Rowland Heights, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2021
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Great Service!
Great service from Jhordan. He provided excellent service for my car diagnose.
I've appreciated your good work!
Employees worked with
JB
JHORDAN B BORLA
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ROBERT BINKLEY
BP
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Brent P.
Aliso Viejo, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
Service was great. Thanks
Employees worked with
JE
JAVER ESQUIVEL
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ROBERT BINKLEY
Verified Customer
Whittier, CA
2018 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Always friendly
Always great service!
Employees worked with
JB
JHORDAN B BORLA
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ROBERT BINKLEY
MM
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Miguel M.
Ontario, CA
2015 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Happy Customer
Great service like always.. Thanks Javier
Keep up the great job
Recommended
Employees worked with
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
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