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SureCritic / Hyundai Dealer / Giambalvo Hyundai Of Hanover / RICK MITCHELL
RM

RICK MITCHELL

SERVICE CONSULTANT
Giambalvo Hyundai Of Hanover
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(147 reviews)
73

Reviews of RICK MITCHELL

HN
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Howard N.
Manchester, MD
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Preventative maintenance services for my 2016 Hyundai Tuscon ECO
Very friendly staff with no pressure to do additional work services unless absolutely needed. Prices are reasonable plus coupon discounts are given for various services.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 08/31/2020 06:04 AM

I would like to apologize for you negative experience at our dealership.  I want to make things right and earn back your confidence.  If you wouldn’t mind giving us a call (717) 630-8000 x1544 at you earliest convenience, it would be greatly appreciated.  We look forward to speaking with you and working towards earning back your business.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
DM
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Donald M.
Gettysburg, PA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service
timely response
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 08/27/2020 06:21 AM

Thank you for taking the time to respond to the review and for choosing Giambalvo Hyundai of Hanover for your maintenance needs. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Littlestown, PA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Department
Very efficient.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 08/24/2020 06:52 AM

Thank you for choosing Giambalvo Hyundai of Hanover!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Gettysburg, PA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great!
Excellent service all around!
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 08/17/2020 02:18 PM

Thank you for taking the time to respond to the review!  We strive to deliver an excellent customer experience every single visit.  I am delighted your Service Advisor was able to provide an excellent experience.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
BS
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Beverly S.
Hanover, PA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall
Start to finish completion faster than anticipated.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 08/12/2020 05:36 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
East Berlin, PA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service dept
Friendly staff
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 07/27/2020 06:01 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Spring Grove, PA
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
A great dealership
I needed an oil change badly after the quarantine. I did have to make an appointment 1 week out though since they were booked. The oil change lasted about 45 mins and I was able to leave quickly.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 07/27/2020 05:53 AM

Thank you for allowing us to serve you!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
RR
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Randy R.
Hanover, PA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great
Great service
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 07/17/2020 05:34 AM

Thank you for choosing Giambalvo Hyundai of Hanover!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
RW
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Ron W.
Hampstead, MD
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Straight-Forward Service
Easy appointment scheduling with work completed in the expected amount of time. Small town dealer offers more personalized service. Highly recommend.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 07/15/2020 09:35 AM

Thank you for the kind words!  We strive to deliver an excellent experience every visit.  We appreciate your business and hope you have a great summer!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Hanover, PA
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
always treats the customers fairly and does work in a timely way. Friendly!
already gave comments
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 07/10/2020 11:43 AM

Thank you for the kind words!  We strive to deliver an excellent experience every visit.  We thank you for your loyalty and hope you have a great summer!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
CM
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Christina M.
York, PA
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The people and the service
Great fast friendly service so glad I bought my Kona at Hanover Hyundai!
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 07/10/2020 11:41 AM

Thank you for the kind words!  We strive to deliver an excellent experience every visit.  We appreciate your business and hope you have a great summer!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
East Berlin, PA
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
oil change
Oil Change went as planned
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 07/08/2020 08:08 AM

Thank you for taking the time to respond to the review.  I appreciate your business and patience during your stay.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
CL
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Charles L.
Westminster, MD
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service department
Keep up the good work.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 07/08/2020 06:57 AM

Thank you for the encouragement and for taking the time to respond to the review. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Westminster, MD
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick Turnaround.
I was very pleased that my vehicle was repaired in less than 24 hours. After I had the Sonata towed to the dealership late on Thursday afternoon, I was very pleased that the electrical issue (mice chewing through wires) was corrected swiftly with a nominal cost. In less than 24 hours, I was driving the vehicle home very pleased with the service department.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 07/08/2020 06:56 AM

Thank you for the kind words and for taking the time to respond to the review. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Spring Grove, PA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
I'm always happy with my service at Hanover Hyundai.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 07/08/2020 06:57 AM

Thank you for the kind words and for taking the time to respond to the review. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
York, PA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Rick is the best
Any problems? Rick in service department will take good of you.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 07/03/2020 01:17 PM

Thank you for choosing Giambalvo Hyundai of Hanover!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
BM
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Brianna M.
Gettysburg, PA
2020 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Rick in service
Had a wonderful experience with the service crew. Work was done in a timely manner and Rick was very helpful.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 07/01/2020 09:26 AM

Thank you for taking the time to respond to the review.  Rick works very hard to provide excellent customer care.  Thank you for recognizing him.  We look forward to serving you in the future.  Have a great summer!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
CD
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Crystal D.
Mount Holly Springs, PA
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Kind employees.
The man working in the office of the serviced department was very kind in his tone and mannerisms with me.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 06/30/2020 01:00 PM

Thank you for allowing us to service your vehicle.  We look forward to serving you in the future!  Have a great summer!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
JH
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James H.
Westminster, MD
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Trust and knowledge
Very pleased. Service wascompleted quickly and expertly by the garage personnel. Total satisfaction as always since 2012 and three Sonata Limiteds. The 2020 is fabulous.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 06/30/2020 12:59 PM

Thank you for your loyalty and kind words.  I look forward to seeing you soon.  Have a great summer!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
DR
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Donna R.
Hanover, PA
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Your staff. The service department and the mechanics
From the time you enter the service department, you are greeted with a friendly hello. They are very helpful. I bought my car from this dealership and they have taken care of it ever since. But the best thing is that they are honest. I know I can feel safe in my 10 year old car and when it’s time to replace her I will be looking at your car dealership because of the excellent service.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 06/25/2020 07:01 AM

Donna, you bring such joy to our dealership every visit.  We love our "Donna Days!"  I hope you have a great summer!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
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