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SureCritic / Hyundai Dealer / Puente Hills Hyundai / SEAN KIM
SK

SEAN KIM

Service Director
Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(366 reviews)
100

Reviews of SEAN KIM

JV
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Jamie V.
Rosemead, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Oil change
Great service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/09/2018 08:03 AM

Hi Jamie,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
Verified Customer
Los Angeles, CA
2015 Hyundai Equus
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2018
verified customer Verified Customer
Category: Service
Good service at maintenance front desk
Thank u,Sean Kim !!
I am very appreciate for your excellent service.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/07/2018
Service Type: Repair
Category: Service
Go another Hyundai dealer
Puente hyundai is one of the biggest dealer but service was poor.I think Puente hyundai is worst dealer. Try another dealer.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/07/2018 01:45 PM

Hi,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Walnut, CA
2013 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/06/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Longest oil change ever
Even with an appointment - I had to wait to be checked in - I had to inquire about my car almost 1 1/2 hours later - then find the service advisor and then wait for a cashier to take my money -On top of that I felt I was given erroneous information regarding the cabin filer.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/06/2018 03:11 PM

Hi,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
JV
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Jessica V.
Burbank, CA
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent service
Sean Kim always makes my vists at the Hyundai dealer super smooth, I will come back to this dealer just because of him! Thank you..

- Jessica Valdes
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/06/2018 08:18 AM

Hi Jessica,
Thank you for 5 star survey.
We are happy to hear that you received exellent service from Sean.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
TS
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Timothy S.
Fullerton, CA
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2018
verified customer Verified Customer
Category: Service
Excellent service
Excellent service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/05/2018
Service Type: Maintenance
Category: Service
Fair
Service rep was excellent.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/05/2018 10:16 AM

Hi Timothy,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with
SK
SEAN KIM
Service Director
JC
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Jonathan C.
Hacienda Heights, CA
2016 Hyundai Sonata Plu
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
n/a
n/a
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/02/2018 11:42 AM

Hi Jonathan,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
avatar
ROBERT BINKLEY
JW
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Judy W.
Westminster, CA
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
easy process
real friendly people
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/02/2018 08:01 AM

Hi Judy,
Thank you for 5 star survey.
We are happy to hear that you received good service.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
West Covina, CA
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer service
Went in for an oil change and a safety recall. Sean Kim was very helpful and courteous, even though he was very busy he still took the time to make sure I was taken care of.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/01/2018 01:19 PM

Hi,
Thank you for 5 star rating with nice comment about Sean.
We are looking forward to seeing you again .

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
Verified Customer
Rowland Heights, CA
2010 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
No pressure
Didnt feel pressured to have to purchase services that were not immediately necessary.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/01/2018 01:14 PM

Hi,
Thank you for 5 star survey with kind words to us.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
DD
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Deborah D.
Whittier, CA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Awesome cus to me service
They couldn't make it more easy!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/27/2018 08:19 AM

Hi Deborah,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Rowland Heights, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Great, honest service.
Great, honest service.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/26/2018 07:53 AM

Hi,
Thank you for taking the time to complete our survey .
We appreciate the 5 Star score, happy to hear that you received great service and look forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
GC
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Griselda C.
La Puente, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service
Great customer service very polite everything was explain to me with the cost
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/23/2018 05:24 PM

Hi Griselda,
Thank you for 5 star survey.
We are happy to hear that you received exellent service from us.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
IJ
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Ike J.
Brea, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good communicatios friendly
You should consider free oil change for lease cars.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/22/2018 10:46 AM

Hi Ike,
Thank you for 5 star rating.
We are looking forward to seeing you again soon.

Employees worked with
SK
SEAN KIM
Service Director
ER
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Edwin R.
South Gate, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Repair service
Wait time short
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/22/2018 08:18 AM

Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
RH
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Renate H.
West Covina, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly and good service!
Very satisfied!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/21/2018 11:16 AM

Hi Renate,
Thank you for taking the time to complete our survey and shared on Google.
I appreciate business and happy to hear that you received good service at Puente Hills Hyundai, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
Verified Customer
Chino Hills, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Personal service
Excellent service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/21/2018 11:22 AM

Hi,
Thank you for taking the time to complete our survey.
I appreciate business and happy to hear that you received exellent service. and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Baldwin Park, CA
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
So great
Best
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/20/2018 10:04 AM

Hi,
Thank you for 5 star rating with kind words.
We are looking forward to seeing you again soon.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
La Habra, CA
2016 Hyundai Elantra Gt
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/14/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Meh
Didn't get greeted when I walked in. They wanted to upsell from an oil change and when I said no because I didn't have that much time I was told it would still take almost two hours.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/14/2018 05:41 PM

Hi,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with
SK
SEAN KIM
Service Director
EA
gravatar
Esther A.
Chino Hills, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Nice Service
Hyundai provided a very nice service for the customers. The staffs were very friendly and nice to the customers.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/13/2018 12:13 AM

Hi Esther,
Thank you for 5 star rating with kind words about our staffs.
We are looking forward to seeing you again soon.

Employees worked with
SK
SEAN KIM
Service Director
OC
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Orlando C.
Rancho Cucamonga, CA
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Great job
Great job
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/13/2018 12:12 AM

Hi Orlando,
Thank you for 5 star rating with kind words.
We are looking forward to seeing you again soon.

Employees worked with
SK
SEAN KIM
Service Director
JO
JAVIER OLIVARES
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