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SureCritic / Hyundai Dealer / Hyundai of St. Augustine / STEVE RISLEY
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STEVE RISLEY

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(603 reviews)
88

Reviews of STEVE RISLEY

JL
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Jim L.
St. Augustine, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service
I’ve never been disappointed with the service, professionalism and promptness.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/01/2019 06:12 AM


 Thank you for taking the time to share your service experiences with us and continued loyalty to Hyundai of St. Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
IA
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Ira A.
Saint Augustine, FL
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Always great service.
Took me on time. Finished on time.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/30/2019 05:54 AM


 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
Verified Customer
Saint Augustine, FL
2017 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service!
As always, service was excellent!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/26/2019 06:01 AM


 We greatly appreciate your kind words and continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
MB
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Michael B.
St. Augustine, FL
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
The service personnel are outstanding. The quickly get the required service done with a high level of competence
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/24/2019 12:30 PM


 Thank you for taking the time to share your kind words with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
SR
STEVE RISLEY
CS
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Cory S.
St. Augustine, FL
2015 Hyundai Equus
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/21/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
long wait. very long wait
oil change should be 30minutes, especially with an appointment time. waited 2 plus hours
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/22/2019 07:21 AM


 Thank you for sharing your service experience with us and our apologies for the uncharacteristic amount of time needed to complete your service. Tunde, your service consultant will be following up with you. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
MJ
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Marcus J.
Westerville, OH
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great customer service
Traveling from Ohio. Had a flat tire. Service center had a new tire installed within 2 hrs of dropping it off.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/16/2019 06:14 AM


 We appreciate you taking the time to share your service experience with us. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
SR
STEVE RISLEY
JJ
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Julie J.
Saint Augustine, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Always good service
Roger is very informative and the service team is very efficient.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/01/2019 05:45 AM


 Thank you for sharing your kind words with us and the 5 star rating. Roger is an asset to our service team and appreciates reading the comments. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
GB
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Guy B.
Saint Augustine, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Awesome Service!
The title says it all!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/30/2019 12:29 PM


 We thank you for taking the time to share your kind words with us and the 5 star rating.
 We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
Verified Customer
Ponte Vedra, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service experience.
Great customer service and service writers. Efficient appointment system. Have multiple Hyundai vehicles. This is the best service I have experienced in the Jax area.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/25/2019 03:04 PM


 We greatly appreciate you taking the time to share your kind words with us and continued loyalty to Hyundai of St. Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
WS
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William S.
Ponte Vedra Beach, FL
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Courteous professional efficient and timely service.
Courteous arrival greeting. Service advisors extremely helpful.. Service performed in a timely and efficient manor. Never had a problem with the service performed at this dealership
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/25/2019 05:55 AM

Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
MC
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Michael C.
Palm Coast, FL
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/22/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
MIke
Always do great work. A little slow on the timeliness this visit.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/25/2019 05:52 AM


 We thank you for sharing your service experience with us and our sincere apologies for the extra amount of time needed to complete your services.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
MC
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Mark C.
Palm Coast, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Dealership
Once again, treated like family.
Very professional and meticulously do the required service.
Always made to feel comfortable and like your satisfaction matters.
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 03/21/2019 04:32 AM

Thank you for your kind words and sharing your service 
experience with us.
Thank you for the 5 star rating.
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
MD
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Morris D.
St. Augustine, FL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Attendent to detail(s)
Friendly, knowledgeable customer service & sales staff dedicated to the profession.
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 03/20/2019 05:37 AM

Thank you for sharing your service experience with us
and for the 5 star rating.
Employees worked with
DT
DANNY PEREZ TORRES
SR
STEVE RISLEY
BZ
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Bruno Z.
St. Augustine, FL
2014 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service
The only thing I don't like is that they never find my appointment by check in
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 03/18/2019 06:06 AM

Thank you for sharing your service experience with us. 
on your next visit we can spend time with you to see 
why your on line appoint is not going through.
Thank you for the 5 star rating
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
Verified Customer
Palm Coast, FL
2016 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/15/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Oil change never "fast" but service is comprehensive and reliable
The service is consistent, with an oil change and inspection taking about an hour. I appreciate the complimentary wash and vacuum at the end of service, it makes the wait seem more worth it. I also appreciate the idea that you can get dropped off and picked up at local retail facilities, so you don't have to wait in the lounge. I absolutely hate the chairs in the customer waiting area, they are extremely uncomfortable. The back of the chair is to far from the front, so anyone under 6 feet tall as a minimum winds ups slouching and getting a backache.
The people who work here are always pleasant and professional. Dealership service work is always too high priced, but while my vehicle is under warranty, it's just easier to get the oil changed here, as well as tire rotation and alignment checked. I do trust the mechanics who are providing the service and wish they made a larger percentage of the hourly charge.
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 03/18/2019 06:22 AM

Thank you for sharing your service experience with us.
We are in the process of changing out the chairs, some of them 
have already been replaced. 
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
LL
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Lucy L.
Saint Augustine, FL
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent service
Trundy is awesome! Best service dept we have ever worked with.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/15/2019 12:15 PM


 Thank you for taking the time to share your kind words with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
PG
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Patricia G.
Saint Augustine, FL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Outstanding!
We have two Hyundai vehicles and found Hyundai of St Augustine when we moved here 9 months ago. From Day one, adviser Tunde was amazing....Friendly, efficient, professional and knowledgeable. Why would we go anywhere else?
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/13/2019 12:59 PM


 We appreciate you taking the time to share your kind words with us and the 5 star rating. Welcome to St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
GP
gravatar
Gary P.
St. Augustine, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
The best service I’ve ever had
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/01/2019 02:40 PM


 We thank you for sharing your kind words with us and continued loyalty to Hyundai of St Augustine. We are truly blessed to have such wonderful guests.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
FD
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Felicitas D.
Palm Coast, FL
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly and professional
Everyone is always friendly when we come to this place. We didn’t have to wait long. Roger was very helpful and gave me all the information I needed. The car was done and completed impressively. Thank you.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/18/2019 05:41 AM


 Thank you for taking the time to share your service experience with us and the 5 star rating. Roger always goes above and beyond, way to go Roger. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
JS
gravatar
James S.
St. Augustine, FL
2015 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Jim’s excellent adventure
Excellent professional personnel
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/15/2019 01:50 PM


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
SR
STEVE RISLEY
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