Business Solutions
SureCritic / Hyundai Dealer / Pohanka Hyundai / Sean Tolton
ST

Sean Tolton

ASM
Pohanka Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1327 reviews)
70

Reviews of Sean Tolton

SB
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Sylvia B.
Bowie, MD
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Santa Fe Repair
The service was prompt and completed as promised.
DAVID P. from Pohanka Hyundai responded on 09/21/2021 05:16 AM

Thank you for your feedback!

Employees worked with
ST
Sean Tolton
ASM
JC
JEROME CRAWFORD
CO
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Charlene O.
Washington, DC
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
AOC
The service is always excellent and I’m always informed by Sean, keeping me updated on my car serviced but I do feel that you all need to have more coupons available for customers when it comes to getting service done.
DAVID P. from Pohanka Hyundai responded on 09/18/2021 04:04 AM

Thank you!

Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
CB
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Charles B.
Bowie, MD
2016 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
The staff was very professional.
Upon arrival Sean was very professional in his approach to proving assistance. He explained that there would be about a two hour wait for my vehicle to be serviced, just a little over. The waiting area was clean and the seats were spaced in accordance to COVID-19.
DAVID P. from Pohanka Hyundai responded on 09/18/2021 04:02 AM

Thanks for the feedback and comments! 

Employees worked with
ST
Sean Tolton
ASM
Verified Customer
Upper Marlboro, MD
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service!
I highly recommend The Pohanka Hyundai service. The service staff is customer friendly, helpful, courteous. My service manager, Sean kept me well updated on the status of my car. My car was returned in timely fashion.
DAVID P. from Pohanka Hyundai responded on 09/14/2021 12:25 PM

Thank you for the fabulous feedback!

Employees worked with
ST
Sean Tolton
ASM
JC
JEROME CRAWFORD
NS
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Nicole S.
Suitland, MD
2022 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Sales
I enjoyed purchasing my Hyundai Sonta my sales lady her personality and knowledge about Hyundai vehicles was Outstanding. She was a very good listener I explain to her what I wanted. And she made it happen I’m driving in 2022. All because she knew her job.
DAVID P. from Pohanka Hyundai responded on 09/11/2021 08:26 AM

Thank your for your feeback and comments!

Employees worked with
ST
Sean Tolton
ASM
JV
JEFFERSONS VALLADARES
RL
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Ronald L.
Oxon Hill, MD
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service maintenance
All personnel were very professional and knowledgeable about my situation.
DAVID P. from Pohanka Hyundai responded on 08/28/2021 05:29 AM

Thank you for the great feedback.

Employees worked with
ST
Sean Tolton
ASM
DC
DUNCAN CONNORS
Verified Customer
Upper Marlboro, MD
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent Customer Service
Service staff is professional, courteous and keeps you well informed about updates to your vehicle.
DAVID P. from Pohanka Hyundai responded on 08/28/2021 05:26 AM

Thank you!

Employees worked with
ST
Sean Tolton
ASM
RB
RICHARD T BRITT
SD
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Susan D.
Bowie, MD
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2021
verified customer Verified Customer
10
Category: Service
Service advisor
Sean Tolton goes above and beyond to help and very good communicator
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
AI
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Abiodun I.
Upper Marlboro, MD
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent customer service and technicians service
Excellent customer service from Service Advisor, Sean and great workmanship from the Service Technicians always.
DAVID P. from Pohanka Hyundai responded on 08/20/2021 02:56 PM

Thank you for the great score and kind comments and continued service with us!

Employees worked with
ST
Sean Tolton
ASM
OF
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Odowd F.
Washington, DC
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Sean Tolbert
I trust the opinion of Mr. Sean tolbert.
Recommended
DAVID P. from Pohanka Hyundai responded on 08/06/2021 06:25 AM

Thanks for the great score!

Employees worked with
ST
Sean Tolton
ASM
Verified Customer
Upper Marlboro, MD
2009 Hyundai Veracruz
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2021
verified customer Verified Customer
Category: Service
Great customer service
Ok, the rating that I’m giving is based on the professionalism that the service representative for Pohanka displayed. I have been taking my car into Pohanka every since it’s purchase and fortunately I usually have Sean as my service rep. He is very courteous and professional. Sean will explain the service that your car is receiving and will to the best of his knowledge inform you as to how long the job will take. However my concern that I had from my previous rating was based on the recall info that I received. I made an appointment online and was sent a reminder regarding my time and date. However when I arrived at the service department I was informed by Sean that the parts were not in to complete the work. Personally I feel that if Hyundai is recalling a certain model for recall the parts should be there at the service department so that the job can be completed. Thank you Sean for explaining to me what the job entails so that when the parts come in I will know what to expect as well as the length of time the job will take.
Recommended
Employees worked with
ST
Sean Tolton
ASM
TJ
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Teresa J.
Upper Marlboro, MD
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer services and friendly!
Greatttt customer services
Recommended
DAVID P. from Pohanka Hyundai responded on 08/06/2021 06:27 AM

Thank You for great score!

Employees worked with
ST
Sean Tolton
ASM
Verified Customer
Greater Landover, MD
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
I’m a customer for some years now and the service is good
Recommended
DAVID P. from Pohanka Hyundai responded on 07/31/2021 04:22 AM

Thank you for the excellent score and comments!

Employees worked with
ST
Sean Tolton
ASM
Verified Customer
Glenarden, MD
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
The worker's
The people that interact with where very helpful.
Recommended
DAVID P. from Pohanka Hyundai responded on 07/31/2021 04:23 AM

Thank you for the kind words and great score! We appreciate it.

Employees worked with
ST
Sean Tolton
ASM
RB
RICHARD T BRITT
RC
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Ronald C.
Capitol Heights, MD
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Good customer service
Overall it was good. Just put to much air in the tire replacement.they needed to check all tires to make sure they are the same
Recommended
KALYN M B. from Pohanka Hyundai responded on 07/30/2021 06:11 AM

Thank you for the 5 star review. In the future feel free to contact your service advisor if you have any problems. 

Employees worked with
ST
Sean Tolton
ASM
KM
KARIMA MCDOUGALL
JG
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James G.
District Heights, MD
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Outstanding Service
I have yet to experience any problems when having my car serviced at Pohanka Hyundai. The personnel friendly and professional. They are knowledgeable and are willing to answer any questions you present to them. Most importantly is timely quality service.
Recommended
KALYN M B. from Pohanka Hyundai responded on 07/02/2021 08:20 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.                                                                                                                                                                                                                                                                                                                                                                         

Employees worked with
ST
Sean Tolton
ASM
KP
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Kenneth P.
Washington, DC
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Best Service Around
I have used them for years and Seean always see that I get the best service and attention I need for my car
Recommended
KALYN M B. from Pohanka Hyundai responded on 06/25/2021 12:38 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.                                                                                                                                                                                                                                                                                                                                                                      

Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
Verified Customer
Washington, DC
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
My vehicle maintenance was done properly. Sean was pleasant and professional as always and he listened to my request about what I wanted done to my vehicle.
Recommended
KALYN M B. from Pohanka Hyundai responded on 06/24/2021 01:33 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.                                                                                                                                                                                                                                                                                                                                                                         

Employees worked with
ST
Sean Tolton
ASM
EB
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Evelon B.
Clinton, MD
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hyundai Santa Fe Sport
Customer service rep. Sean was very friendly and informative, as always he explained what was being done, approximately how long it would take, and when I should return, what would have to do done when I return for my next appointment.
Recommended
KALYN M B. from Pohanka Hyundai responded on 06/22/2021 08:10 AM

We appreciate your kind feedback about our employee. Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
AR
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Angelo R.
District Heights, MD
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
Always a happy customer, I have two cars that get serviced here.
Recommended
KALYN M B. from Pohanka Hyundai responded on 06/21/2021 08:03 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Employees worked with
ST
Sean Tolton
ASM
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