ST

Sean Tolton

ASM
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1327 reviews)
70

AB
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Anna B.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
My SanteFe Sericr
Sean was great during the routine maintenance to my SanteFe. Always so personable! Great customer service!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/08/2020 02:18 PM

 We appreciate your positive feedback about our business and employees Anna. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Laurel, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Angeline's Analysis
The people working at Pohanka Hyundai are always courteous and sincere. When I have questions, I am heard and my concerns are addressed. The facility is always clean and comfortable.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/08/2020 02:15 PM

 We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

KP
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Kenneth P.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great place for ypur car
I always receive good service.sean tolton makes sure my car is in good shape and lets me know if and when I need to do anything else.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/31/2020 02:25 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

DJ
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Deborah J.
Upper Marlboro, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
FRIENDLY SERVICE
I like your set up of greeting. Take the pictures .
Every one ask if you are ok.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/31/2020 02:26 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

VC
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Vincent C.
Clinton, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Tech advisor
Very happy with the professionalism and knowledge of service personnel.
Recommended

KL
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Kiera L.
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
The team at the dealership took great care of my vehicle. I couldn’t have asked for a better service appointment.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/25/2020 02:35 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

DB
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Donald B.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Outstanding results
The best dealer I have been too
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/25/2020 02:30 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service!
Pohanka Hyundai is a great place to take your car to, the service is great all around!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/21/2020 02:04 PM

 We appreciate your kind feedback about our business and employees Melanie. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

VH
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Vanessa H.
Suitland, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Everything!
I'm pleased with the POHANKA experience.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/19/2020 10:42 AM

 We appreciate your kind feedback about our business and employees Vanessa. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesome Customer Service!
The customer service from everyone I encounter has always been very professional. And I never feel like I'm being ripped off when I bring my car in for services.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/18/2020 02:06 PM

We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

AM
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April M.
Cheverly, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
just great
awesome service
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/17/2020 02:26 PM

Thank you for giving us a great rating and for recommending our business to other potential customers April. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

SM
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Sade M.
Rockville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service !!!
Sean is absolutely amazing. Everytime I come in to have my car serviced I am greeted with care and my car always run smoothly once I leave. It's done in no time. Thank you.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/17/2020 02:25 PM

 We appreciate your positive feedback about our business and employees Sade. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

KB
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Kevin B.
Bowie, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Awsome
Good service
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/17/2020 10:25 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Kevin. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

EP
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Erin P.
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Customer Service
My service was excellent ! My car was fixed with care and faster than I expected. My advisor Sean was outstanding and very informative through the whole process !
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/17/2020 10:25 AM

 We appreciate your AMAZING feedback about our business and employees Erin. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

JM
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Judy M.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Sean in Service was extremely accessible and met timelines promised.
You must not make request that are unnecessary in a for document. Suggest you add option for opting out Management or I will not bother to answer future surveys.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/17/2020 10:22 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon. Judy please feel free to follow up with any questions or concerns regarding your service or paperwork with your Advisor. 

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

CW
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Claudius W.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They fixed my vehicle's problems
They always solved my vehicle's problems. Especially Sean is a great vehicle service intake adviser who will do all he can to get your vehicle in and out with all the savings he can get you.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/12/2020 02:10 PM

 We appreciate your kind feedback about our business and employees Claudius. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

BE
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Beverly E.
Oxon Hill, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Convenient
Inpressed with how I was greeted right as I pulled up in the sevice dept and my vehicle was taken immediately also glad they don't do appointments. I recognize each experience will be different but I was impressed by this visit.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/07/2020 07:25 AM

We appreciate your trust Beverly, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Brandywine, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
As always, the services provided were great.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/07/2020 07:24 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

CY
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Charlene Y.
Washington, DC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/03/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
AOC
No comment
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/07/2020 07:17 AM

Thank you for your review and for choosing Pohanka for your service Charlene. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

PW
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Patricia W.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I love Capital Heights Pohanka Hyundai
I have always received top notch service there. The prices for service are competitive and fair. The staff is wonderful especially my Favorite service manager Sean Tolton. He has been with me for over 10 years when I had a Saturn. I trust his expertise and he is a consumate professional
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/07/2020 07:06 AM

 We appreciate your AMAZING feedback about our business and employees Patricia. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
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