ST

Sean Tolton

ASM
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1327 reviews)
70

KB
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Kevina B.
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
My car stays in great condition thanks to Sean and the Hyundai Auto Service Center.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/07/2020 06:52 AM

 We appreciate your kind feedback about our business and employees Kevina. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

LB
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Lashanntel B.
District Heights, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/29/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice
Excellent
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/29/2020 02:32 PM

We appreciate your trust Lashantel, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer for Life
When I purchased my first 2005 Santa Fe, I was hooked. I purchased my second which is 2009 Santa Fe Limited. Now if I can get the Palisade in my budget, that will be hands down for me. The service department team is great. Never had an issue with them nor a problem with my vehicle. I just take it in for routine maintenance. It helps to have coupons, if not one will show up.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/29/2020 02:30 PM

 We appreciate your AMAZING feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

KP
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Karen P.
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service (again and again)
Sean Tolton continues to provide prompt and courteous customer service even under pressure! One of the best service guys and I hope Pohanka is aware of the asset he is to this company..
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/29/2020 02:28 PM

Thank you for your wonderful 5 star rating Karen, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

AL
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Annette L.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Walk in welcome greeting
N/A
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/24/2020 02:04 PM

 We appreciate your positive feedback about our business and employees Annette. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

LW
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Lavanna Kia W.
Mechanicsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Service
Sean was very prompt with responding to all my questions. He reached out and provided excellent customer service. I appreciate him and Pohanka service center for all your assistance.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/24/2020 02:03 PM

 We appreciate your positive feedback about our business and employees Lavanna. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

JV
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Jose V.
Bowie, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Amazing
It was smooth how everything went. Quilty service everything was in the system, they keep updating me by text. Great!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/24/2020 02:02 PM

 We appreciate your kind feedback about our business and employees Jose. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

DD
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Deborah D.
Louisville, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Exceptional customer service
My service representative has been a pleasure to work with. When I come in for service he is able to articulate the various elements of the recommended service. He also assures me that my vehicle will be thoroughly evaluated for any problem areas. That means so much to me since I travel back & forth to Louisville Kentucky each month.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/23/2020 02:02 PM

 We appreciate your kind feedback about our business and employees Deborah. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

KR
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Kashmir R.
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Rep was very communicative and the work was done well.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/23/2020 01:56 PM

 We appreciate your kind feedback about our business and employees Kashmir. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

ME
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Marie E.
Oxon Hill, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The personnel in the service department (specifically Sean) are always so professional and courteous. He ensures that you are well taken care of, that the technicians are aware of any problems with your automobile and the options you have for repairs.
The service department is excellent. Sean always goes above and beyond explaining the situation with my automobile and the options for repairs. I know that I can rely on this.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/17/2020 02:08 PM

We appreciate your trust Marie, and we’ll do our best to continue to give you the kind of service you deserve as always. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

JG
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Jenee G.
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Really can't complain!!
No, true complaints, the staff was friendly and efficient. 90 min standard wait time is impressive because most dealerships will have you waiting forever!!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/17/2020 02:07 PM

 We appreciate your positive feedback about our business and employees Jenee. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Upper Marlboro, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2020
verified customerVerified Customer
Category: Service
Great service from Sean.
Sean was extremely nice and helpful. He answered all my questions, checked on me while I waited for my car and was very professional.
Recommended

JW
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Jean W.
Saint Inigoes, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Sean is has awesome customer service ?
I've been coming to Pohanka for years now the service team is always going the extra mile...no many how many questions you ask? Sean Tolton has been my service advisor excellent customer service and always good support. I've referred several friends and family and we all are happy and will continue to be apart of the team. Thank you for your local service ?
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/10/2020 03:00 PM

 We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always a Pleasant Service Experience
Service team always provides a smooth service experience for me. When I've had to leave my car there and rent another car they have Enterprise pick-up on site. When I've shopped parts they've always had the best price on Hyundai parts. They do oil changes on Sundays. The service team has always been transparent with me (which is the most important thing to me).
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/07/2020 07:58 AM

 We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

KB
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Kimberly B.
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Convenient and accommodating location
Easy check in for the services department. My service advisor, Sean, was super. He kept me abreast of any discounts available for my service and addressed my concerns. Sean advised me as the status changed on my vehicle. This is my second Vehicle purchase From this location And the service is always on point From sales to service.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/07/2020 07:45 AM

 We appreciate your kind feedback about our business and employees Kimberly. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Hyattsville, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/03/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service rep
Sean is the best at explaining your services and helping you choose what’s best for your car at that time to your satisfaction.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/07/2020 07:41 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

LD
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Lorraine D.
Alexandria, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The customer service is excellent!
I like taking my car in for service because the customer service is excellent! The Associates make you feel like you a special, and they treat you very professional, and caring! They take the time to explain what they are doing, and make sure you understand.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/01/2020 01:55 PM

We appreciate your trust Lorraine, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

RD
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Rhonda D.
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Outstanding customer service
Thank you Sean for the outstanding customer service, I definitely appreciate you for explaining everything.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/01/2020 01:54 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Rhonda. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

GP
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George P.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Sean Tolton was a great service advisor. He kept me informed of everything that was needed.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/01/2020 01:51 PM

 We appreciate your AMAZING feedback about our business and employees George. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

MW
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Muriel W.
Oxon Hill, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
I have bought 3 sonatas. Sean in the service department was superb with all 3of my cars. His personality is so gracious; and I always look for him because I know for sure that my car will be fixed correctly. Sean is excellent for Handai.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/01/2020 01:50 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Muriel. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.