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SureCritic / Hyundai Dealer / Puente Hills Hyundai / TINO LOZANO
TL

TINO LOZANO

Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(223 reviews)
73

Reviews of TINO LOZANO

Verified Customer
La Habra, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quick service
Their turnaround service for an oil change was faster than I expected.
Recommended
Employees worked with
TL
TINO LOZANO
KB
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Katherine B.
Pomona, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The Visits
I have always have issue with my Dual transmission 2016 Tucson ( for almost two years )not resolve yet, But still hoping and praying they’ll come out of a solution.
But on the other hand with Regular service Appointments- I’m Happy. Mr. Tino (Service rep) is highly qualified, professional,supportive and care about his customers.
Recommended
Employees worked with
TL
TINO LOZANO
JP
JOEY PEARRING
Verified Customer
Hacienda Heights, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent
My wife's car went dead engine blew call Hyundai told them about the problem what happened it had recall bring it in no questions asked fixed it I have a brand new Hyundai engine beautiful thank you so much
Recommended
Employees worked with
TL
TINO LOZANO
JP
JOEY PEARRING
KI
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Kathryn I.
Hacienda Heights, CA
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Between a rock & a hard place
We would much rather return to PH Hyundai, however we leased our car from the Hyundai dealer in El Monte. They sold us a 3rd party maintenance contract and now we are stuck going to them for service or having to pay again if we go to PH Hyundai. The service at El Monte Hyundai was horrible and we have no desire to return there, but we don't have much of a choice unless we want to forfeit the money we have paid up front. It's not a good situation and we wish something could be done to get the 3rd party to allow us to use PH Hyundai instead.
Recommended
Employees worked with
TL
TINO LOZANO
Verified Customer
Los Angeles, CA
2015 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Helpful
Great service
Recommended
Employees worked with
TL
TINO LOZANO
TF
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Theresa F.
Pomona, CA
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
great service and customer service
I went to get my car checked there were very fast to attend you even though the day that I went it was super busy but they were able to help me as fast as they could thanks to service advisor Tino Lozano.
Recommended
Employees worked with
TL
TINO LOZANO
MR
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May R.
Chino Hills, CA
2018 Hyundai Ioniq Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Awesome customer service
I have been working with Tino Lozano at PuenteHills Hyundai for a while. I have tried other dealerships but was not satisfied with them because they do not listen to my concerns. Tino has a positive attitude and the willingness to help. This is why I recommend him and this dealership.
Recommended
Employees worked with
TL
TINO LOZANO
JG
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Janeth G.
Monterey Park, CA
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Car service
Very friendly
Recommended
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
JO
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Jennifer O.
Pico Rivera, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Great customer service!
Recommended
Employees worked with
TL
TINO LOZANO
ML
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Myra L.
Montebello, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
servicing my vehicle
Wonderful service in all departments. Great experience.!. Tino, Sergio, and Jonathan really made things easy for me. Looking forward to my next service. Highly recommend..
Recommended
Employees worked with
TL
TINO LOZANO
Verified Customer
Baldwin Park, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Professional and fast
No complaints
Recommended
Employees worked with
TL
TINO LOZANO
RS
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Roderick S.
West Covina, CA
2012 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2019
verified customer Verified Customer
Category: Service
rude manager
The manager apologized for the incident described previously and has promised to restore some of the benefits that had been promised to me when I initially bought my vehicle.He also threw in a bonus for goodwill.I hope everything will be fine from now on although I have some doubts based on previous experience.I'm giving a qualified 5 star rating for now.
Recommended
Employees worked with
TL
TINO LOZANO
NG
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Nohemi G.
La Habra, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Professional and personable
Tino is great! Great customer service. He answers all my questions and addresses all concerns in a timely manner. Thank you tino for your awesome service . I feel you give honest, accurate, and trustworthy recommendations.
Recommended
Employees worked with
TL
TINO LOZANO
AS
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Albert S.
San Dimas, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
A Very Satisfied Customer
I'm always impressed with Puente Hills Hyundai staff. They are courteous, helpful, and professional. I especially like receiving discount service coupons in the mail which keep my maintenance cost to a minimum. I'm thankful to Yasser Soliman for introducing to Puente Hills Hyundai and their great service.
Recommended
Employees worked with
TL
TINO LOZANO
DL
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David L.
Whittier, CA
2011 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Mr David C Lopez
The People, they know their Stuff
Recommended
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
OR
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Oscar R.
West Covina, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
I've been a family member of puente Hyundai sinse 2011 Ive bout three cars and I am very satisfied with all of the employees their. Very professional.
Recommended
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
JN
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Josephine N.
Whittier, CA
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer service
This was my first time taking my New Kona in for service and everything was great, the shuttle brought me home and it was done by early afternoon, so far so good - keep up the good work PH -

Service rep was also very professional with good customer service skills - I believe his name was Tino
Recommended
Employees worked with
TL
TINO LOZANO
IE
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Isabel E.
Los Angeles, CA
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
The service department staff takes the time to educate you about your car and maintenance needs. They answer all my questions.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/16/2019 09:10 AM

We appreciate your feedback and look forward to making your experience with us to be a great one next time, too.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
TH
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Thomas H.
Menifee, CA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
They got the job done!
I took my new Santa Fe Hyundai in for maintenance. My car was serviced quickly and the personnel was friendly and efficient. I look forward to going back again.
Recommended
Employees worked with
TL
TINO LOZANO
AO
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Alex O.
Whittier, CA
2015 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very satisfied
Thanks guys!!
Recommended
Employees worked with
TL
TINO LOZANO
JP
JOEY PEARRING
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