AR

Adam Ritch

Service Advisor
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(270 reviews)
69

WM
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WILLIAM M.
Plummer, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/04/2020
verified customerVerified Customer
Category: Service
CAR REPAIR
THANK YOU FIXING MY FORD FOCUS BUT IT WOULD HAVE BEEN NICE IF YOU HAD EXPLAINED WHAT WAS WRONG THE CAR !
Not Recommended
Employees worked with

VJ
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VINCENT J.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2020
verified customerVerified Customer
Category: Service
Adam is Great!
He had all my paperwork together and researched warranty history and was very pleasant to work with. Just overall a wonderful experience!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/30/2020 02:34 PM

Vincent, thank you for the wonderful review! We're so glad that you had such a great experience with Adam and will be sure to pass along your kind words! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

JI
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JEAN I.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2020
verified customerVerified Customer
Category: Service
Adam is great to work with!
I came in he took care of me quickly and had me on my way! Thank you
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/30/2020 02:34 PM

Jean, thank you for the great review! We're so glad that you had such a great experience with Adam and that he got you taken care of successfully! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

SF
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SANFORD F.
Saint Maries, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2020
verified customerVerified Customer
Category: Service
If you want the best
If you need fast, reliable, friendly service the this is the place to go.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/25/2020 02:18 PM

Sanford, thank you for the fantastic review! Fast, reliable and friendly are three of our biggest goals and we're so glad that you had such a great experience! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

DE
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DUSTIN E.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2020
verified customerVerified Customer
Category: Service
Friendly, great customer service.
Great service all the way around.
Talked to a gal who went out of her way to get me in that day.
Service guy was very professional and friendly.
Waiting area was big and nice.
To top it off, they were cheaper than the ford dealerships in Spokane.
Worth the drive from Spokane!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/25/2020 02:15 PM

Dustin, thank you for the fantastic review! We're so glad that we were able to make sure that you were taken care of! We appreciate you making the drive from Spokane! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2020
verified customerVerified Customer
Category: Service
Warranty work
JOB WELL DONE
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/23/2020 04:37 PM

Anonymous, thank you for the 5 star review! We're so glad that we were able to get your warranty work completed and get you safely back on the road! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

JS
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JOHN S.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2020
verified customerVerified Customer
Category: Service
Courteous, thorough and efficient
It was my first visit. I just needed a somewhat minor recall issue resolved and it was handled very quickly and I was treated extremely well
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/20/2020 03:21 PM

John, congratulations on your first visit to Mike White Ford! We love serving new customers! We're so glad that we were able to get your recall issue sorted out and get you safely back on the road! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

JW
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JUDITH W.
SPOKANE, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2020
verified customerVerified Customer
Category: Service
Judy's 1st time at Mike White Ford
Absolutely fantastic service! They open when they do, gave concise details on everything, and never hid any information from me!! Excellent service.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/20/2020 03:20 PM

Judy, congratulations on your first visit to Mike White Ford! We were so glad that you gave us the chance to serve you and even more glad that you had such an excellent experience! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

AW
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AARON W.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2020
verified customerVerified Customer
Category: Service
Rear brake pads
Always great service.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/20/2020 02:50 PM

Aaron, thank you for the great review! We're glad that we were able to get your brake pad situation taken care of and get you safely back on the road! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2020
verified customerVerified Customer
Category: Service
Quick and honest service
I appreciated the honest feedback on my car and that they were able to fix the problem and still have it done by the time I was quoted for the diagnostic testing. They didn’t try to get me on a single extra part. It was just a quick and honest service repair.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/12/2020 11:22 AM

Anonymous, thank you for the 5 star review! We're so glad that you enjoyed our quick and honest service! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

JB
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JEFF B.
Manson, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2020
verified customerVerified Customer
Category: Service
Top shelf service
Professional grade attention
Market competitive pricing
Top shelf team
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/12/2020 11:16 AM

Jeff, thank you for the incredible review! We're so glad that you enjoy our team and find our pricing to be fair! Those are two things that we're really proud of! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Post Falls, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/04/2020
verified customerVerified Customer
Category: Service
Same problems but now my truck is greasy.
The service guys are good, the dealership is fine but you get what you get from Ford. I shouldn't have a brand new truck requiring maintenance because so called Robots might not have put it together properly. On top of that now my truck had a large grease spot on the seat from some careless tech. Next time I'm buying a Toyota.
Not Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/09/2020 04:46 PM

Anonymous, thank you for reaching out. Although we can't control how the vehicles are built, we can offer a solution for the grease spot. We'd like to invite you back to the store to clean it up for you, free of charge and in under 20 minutes. Come in at your convenience and we'll be happy to fix it for you! We're sorry to hear about it and will be reviewing our process with our team to make sure that it doesn't happen again. Thank you. 

Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2020
verified customerVerified Customer
Category: Service
Service
The service team is exceptional, from the time you pull in until the time you leave.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/09/2020 03:50 PM

Anonymous, thank you for the exceptional review! We're so glad that you had such a great experience, from start to finish! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

CF
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CARLOS F.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2020
verified customerVerified Customer
Category: Service
Great job
Excellent experience at mike white Ford. Very professional and caring staff
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/09/2020 03:49 PM

Carlos, thank you for the great review! We're so glad that you had an excellent experience and enjoyed spending time with our professional and caring team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

DM
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DEBORAH M.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2020
verified customerVerified Customer
Category: Service
Great service
I was met promptly and checked in and everything was explained about the service being done. They gave me an estimate of the time it would be done. The time was very accurate.
I was pleased with the thoroughness of the service. Adam was pleasant to work with and took time to explain everything to me.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/30/2020 08:57 AM

Deborah, thank you for the great review! We're so glad that your service was so smoothly and that you were given an accurate estimate for the length of service! We'll be sure to pass along your kind words to Adam as well! It was a pleasure to serve you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

WA
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WALT A.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2020
verified customerVerified Customer
Category: Service
Quality people
Every time I have been to the service department for maintenance or repairs I have been impressed with the staff’s genuine interest in treating me, the customer, with respect. I have always left satisfied with the service I have received.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/29/2020 01:25 PM

Walt, thank you for the phenomenal review! We are so pleased to hear that you have received a consistently high level of service during every visit! That's what we strive for! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Post Falls, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/25/2020
verified customerVerified Customer
Category: Service
Very helpful service
Service center was very pleasant I am very glad to have chosen them. Only 4/5 stars because of lack of mask in the waiting area (everyone in service area was wearing masks). Greeting gentleman, though nice, no mask.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/26/2020 04:52 PM

Anonymous, thank you for the good review. We're very glad that you found your overall experience to be pleasant. We're sorry the confusion regarding masks. In between the Panhandle Mandate being lifted and the CDA mandate going into effect, there was some miscommunication on what was required and what wasn't. Mask requirements have been clarified and adjusted. It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

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Verified Customer
Airway Heights, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2020
verified customerVerified Customer
Category: Service
owner
EXCELLENT SERVICE
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/22/2020 01:07 PM

Anonymous, thank you for the 5 star review! We're so glad that you enjoyed your service so much! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Post Falls, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/09/2020
verified customerVerified Customer
Category: Service
As Ford as you can get
It’s Ford. They are there for a sale or to make money. What else is their to be expected? They will have all the smiles and answers to get you to buy a new car but ask a question to service and they are clueless.
Not Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/12/2020 04:35 PM

Anonymous, thank you for taking the time to discuss your frustrations with us. We truly do appreciate you taking the time so that we could better understand your frustrations with the sound. We promise to continue to try our upmost to keep your vehicles running to the best of their abilities and serve you in whatever capacity we can. If there is anything more that we can do, feel free to contact Ed Baker or Kevyn Erbe, Servive Manager and Assistant Service Manager at (208) 664-9211.

Employees worked with

JA
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JEFFREY A.
Osburn, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2020
verified customerVerified Customer
Category: Service
engine replacement
the repair work was done well and you took very good care of us . thanks.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/09/2020 03:44 PM

Jeffrey, thank you for the 5 star review! We're so glad that your repair work went so well and that you also enjoyed getting to know our team! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
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