Business Solutions
English Español
SureCritic / Hyundai Dealer / Eckert Hyundai / BILLY POPE
BP

BILLY POPE

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(298 reviews)
81

Reviews of BILLY POPE

Verified Customer
Denton, TX
2009 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/30/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Please don't post
Don't post
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/30/2020 03:53 PM

I understand.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
RH
gravatar
Ronald H.
Lewisville, TX
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Easy in and out. Friendly staff.
Making an appointment was easy. Service staff knowledgeable and friendly. Servive was fast.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/24/2020 10:23 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
BW
gravatar
Barbara W.
Grapevine, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Experience
Did a great job
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/24/2020 05:47 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DH
DYLAN HULME
BP
BILLY POPE
DK
gravatar
Dale K.
Argyle, TX
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Eckert - Great Service
Recently had them change my oil & rotate tires. I am always satisfied w/ their service & recommend them!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/23/2020 04:51 AM

Thanks Dale

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
BT
gravatar
Brittany T.
Argyle, TX
2019 Hyundai Santa Fe Xl
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Love this place!
I bought my car here and I’ve had all my oil changes. There are always coupons in the emails for things that I actually need. Everyone is super nice and not pushy. I repeat- not pushy! Try this place out. You won’t go anywhere else
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/23/2020 04:50 AM

Thank you Brittany for the great review.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
Verified Customer
The Colony, TX
2013 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/12/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast, accurate service with fair pricing.
Repairs took longer than expected. However the service department was able to get repairs covered under warranty - no cost to ke. Was a pleasant surprise.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/12/2020 02:20 PM

Thank you, I will get with the team and we will do a better job of communicating in the future sorry that happened.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
Verified Customer
Lewisville, TX
2018 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/11/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Staff needs to wear masks when approaching a customer
Staff needs to wear a mask when approaching a vehicle for service or at the very least social distance! We are still in the middle of a pandemic
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/11/2020 01:28 PM

Mr. Byron Crain, 

Please feel free to call me so we can discuss at your leisure.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
RP
ROBIN PETERSON
BP
BILLY POPE
CH
gravatar
Chesley H.
Corinth, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Santa fa service
Great
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/09/2020 12:04 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/09/2020 12:10 PM

Thank you 

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DM
gravatar
Darrel M.
Denton, TX
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
As always a great prompt job
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/08/2020 02:08 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
BP
BILLY POPE
NS
gravatar
Nancy S.
Flower Mound, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Consistently good service
I've purchased four cars at Eckert Hyundai and have had all service done there. I have gotten consistently good service and the staff is pleasant and accommodating.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/08/2020 02:08 PM

Thank you the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
PR
gravatar
Peter R.
Carrollton, TX
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service, Consistency, and always communicating in the most professional manner
Outstanding and would recommend to a neighbor or friend.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/29/2020 12:51 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
RP
ROBIN PETERSON
BP
BILLY POPE
DK
gravatar
Dana K.
Runaway Bay, TX
2013 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
They are fast and explain everything very well.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/28/2020 01:22 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
MM
gravatar
Martha M.
Denton, TX
2011 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Promptness and politeness
My car was taken in and had an oil change and brakes done. I also had a few other issues to be checked out. After they received the parts for repairs it was swiftly done. The car drives like it used to.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/23/2020 11:04 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DS
DAVID SHIPLETT
BP
BILLY POPE
DJ
gravatar
Darrelljanet J.
Frisco, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesome
Eckert Hyundai provides excellent service in all departments. We have bought our last two cars from them and we are a customer for life because they truly treat you like family. If you miss those days of receiving excellent service, I highly recommend you stop by for a visit. Special Thanks to our salesman, Tony and Billy in the service department.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/19/2020 02:34 PM

Thank you for your great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
BP
BILLY POPE
RN
gravatar
Rochelle N.
Denton, TX
2017 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No maskd
No one was wearing masks and no social distancing.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/18/2020 12:23 PM

Ms, Norwood, I will make the suggestion ma'am I do apologize. 

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DW
gravatar
Dennis W.
Denton, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My experience
The service people are always very helpful and pleasant.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/13/2020 02:30 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DS
DAVID SHIPLETT
BP
BILLY POPE
MV
gravatar
Marco V.
Cross Roads, TX
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Sensor held up in Korea
Don and his team are amazing. They delivered a rental car and dropped my car off with gloves and proper social distancing guidelines. White glove experience.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/11/2020 06:37 AM

Thank you so much sir, you are amazing as well!

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DS
DAVID SHIPLETT
BP
BILLY POPE
SE
gravatar
Susan E.
Denton, TX
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
Excellent service and friendly service people
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/07/2020 12:01 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JM
gravatar
Joy M.
Denton, TX
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service!
Made an appointment for my oil change on line. Staff were on time and very nice. Provided safe waiting area amid the pandemic too. My car was ready in a timely manner and no up charging like some places do. Costs are given up front and if issues arrive they discuss them before proceeding.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/07/2020 10:51 AM

Thank you for your kinds thoughts and a great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
TB
gravatar
Tommy B.
Corinth, TX
2014 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
santa fe
fantastic service !!!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/07/2020 06:17 AM

Thank you sir.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.