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SureCritic / Hyundai Dealer / Eckert Hyundai / BILLY POPE
BP

BILLY POPE

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(298 reviews)
81

Reviews of BILLY POPE

CJ
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Carolyn J.
Lewisville, TX
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Always friendly and helpful.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/24/2020 01:51 PM

Thank you Ma'am

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
TB
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Tommy B.
Corinth, TX
2014 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
azera service
everything was perfect, always is
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/22/2020 03:09 PM

Thank you sir!

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
MS
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Mary S.
Flower Mound, TX
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent
The service people came to my house and replaced the dead battery. They were professional and efficient.
Wonderful work, as usual!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/18/2020 06:37 AM

Thank you for allowing us to help

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
RH
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Richard H.
Denton, TX
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Engine replacement
At around 75000 miles, the engine in my 2014 Santa Fe required replacement, due to a cylinder failing. The service technician at the dealership was very courteous and professional in assisting me and keeping me up-to-date with what was going on, and also accommodating with my need for a loaner vehicle that I needed for work. Thankfully, as I had the mind to purchase the extended warranty, the engine cost me nothing.

Now, I have a practically brand new Santa Fe, thanks to Eckert Hyundai and their team of specialized service technicians.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/17/2020 12:47 PM

Thank you for the great survey Mr. Hunter.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
RP
ROBIN PETERSON
BP
BILLY POPE
KP
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Kelly P.
Hickory Creek, TX
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Super quick service
I needed an oil change for my 2013 Santa Fe 2.0. They scheduled my appointment for the time I requested and got in in and out in 20 minutes flat!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/10/2020 01:50 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
SM
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Scot M.
Argyle, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Eckert Hyundai
We have a 2017 Santa Fe, which developed an acceleration problem. The dealership made some repairs, but weren't happy with the outcome. They consulted Hyundai, and then made additional extensive repairs, all at Hyundai's expense. The vehicle was returned to us in absolutely perfect repair. The dealership went out of their way to minimize the time needed, provide us with a loaner, etc. We simply received five star service, and we couldn't have asked for a better experience. We have purchased two vehicles from this dealership, and will definitely return to them as we reach the time for another vehicle.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/09/2020 11:40 AM

Thank you for the fantastic survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
Verified Customer
Denton, TX
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Good folks
Handled quickly
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/28/2020 06:57 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DH
DYLAN HULME
BP
BILLY POPE
AS
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Amber S.
Pilot Point, TX
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best Dealership
Best Dealership with excellent service!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/19/2020 04:36 PM

Thank you for the great suvey

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DM
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Darrel M.
Denton, TX
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
As usual great job
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/17/2020 05:45 AM

Thank you for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JD
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Jonathan D.
Roanoke, TX
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent, as always
Eckert Hyundai's service department is unmatched. Always a good experience. Quick, courteous service is their standard. I drive out of the way past MANY service stations when driving to Eckert but it's always worth the extra distance.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/12/2020 05:48 AM

Wow!  Thank you for the great 5-star review.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
Verified Customer
Denton, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service experience
A very pleasant service experience. On time, quick, great customer service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/11/2020 10:53 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DS
DAVID SHIPLETT
BP
BILLY POPE
JC
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Janet C.
Carrollton, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
All around best Hyundai Dealership
It’s a little drive for me. There is a dealership downtown where I live (about 7 minutes) but we were treated poorly during the initial search for a Hyundai...Eckert was so great in the purchasing phase and the service dept. has always been kind and quick to get me in and out even if I have called last minute so I make the 25 minute drive. If they can make me a good deal and I am wanting another Hyundai I will definitely go there.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/10/2020 05:11 AM

Thank you for the GREAT survey!
I will pass it along to the sales department. 

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
Verified Customer
Denton, TX
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great dealership
Took my car in for service always friendly and helpful. They also washed my car for me. Would definitely buy another car from this dealership.
Highly recommend!!!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/06/2020 11:36 AM

Thank you Regina

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
TA
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Tim A.
Bridgeport, TX
2017 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast freindly service.
As with all car Dealers the prices on some things are high, but you can not beat some of the other prices that they have. I come into Eckert Hyundai about every 4 to 5 weeks for an oil change, some of the service techs know me as soon as I get out of my car and they greet me by name. The time it takes for an oil change is equivalent to fast oil change places, but they do not do everything that the dealer does.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/03/2020 06:02 AM

Thank you for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
Verified Customer
Krum, TX
2014 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2020
verified customerVerified Customer
Category: Service
Thank you for Listening
What a great place to deal with, thank you for going above and beyond. Thank you Hyundai for having such a great Dealer
Recommended
Employees worked with
DH
DYLAN HULME
BP
BILLY POPE
Verified Customer
Krum, TX
2014 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2020
verified customerVerified Customer
Category: Service
Thank you for Listening
What a great place to deal with, thank you for going above and beyond. Thank you Hyundai for having such a great Dealer
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/01/2020
Service Type: Repair
Category: Service
Great help
My ac is working perfect now thank you.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/01/2020 07:13 AM

Thank you for the great comments but anything less than a 5-star rating is a complete fail in Hyundais eyes. Is there any thing we could have done better.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DH
DYLAN HULME
BP
BILLY POPE
CE
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Chelsie E.
Corinth, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/29/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Only place I get my vehicle serviced
Wonderful, friendly people. Honest and up front. I bought from Eckert, and their service dept has kept me coming back. Have sent some of my friends as well and they were pleased by the service also.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/29/2020 10:22 AM

Thank you for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
SE
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Susan E.
Denton, TX
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
I have received excellent service
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/27/2020 02:50 PM

Thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
Verified Customer
Pilot Point, TX
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service with a smile
I was just in (this time) for a state vehicle inspection. As usual, service personnel were friendly, prompt and professional. This is the second car I have purchased from Eckert. I am extremely happy with Eckert Hyundai.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/20/2020 11:40 AM

Thank you for the great survey Paula.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
Verified Customer
Krum, TX
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2020
verified customerVerified Customer
Category: Service
I am so sorry
You guys are the Best Period.
Recommended
Employees worked with
JC
JAIME CHEVEZ
BP
BILLY POPE
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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