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SureCritic / Hyundai Dealer / Temecula Hyundai / CARLOS VELASCO
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CARLOS VELASCO

Service Manager
Temecula Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1044 reviews)
77

Reviews of CARLOS VELASCO

Verified Customer
Sun City, CA
2016 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/07/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
nothing special
no comment
Not Recommended
Sandra P W. from Temecula Hyundai responded on 04/11/2017 04:21 PM

We appriciate and Thank-you for yur ffedback.

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2016 Hyundai Elantra Gt
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good sales people, expensive servicing
Though I had a wonderful buying experience and love my car, I feel that the service was too expensive and I don't plan on returning for servicing.
Not Recommended
Sandra P W. from Temecula Hyundai responded on 03/15/2017 10:55 AM

We do apologize that you feel we are too expensive. We do use factory parts and our technicians are trained to work on your Hyundai. 
We know your have choice but do hope you give us another chance.

Employees worked with
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CARLOS VELASCO
Service Manager
RR
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Rex R.
Temecula, CA
2015 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/14/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Mixed review
Staff is great but car should have been washed before given back to me. It also seams weird that a broken turn indicator light would result in replacing a $1,500 light assembly.
Not Recommended
Sandra P W. from Temecula Hyundai responded on 11/15/2016 12:47 PM

Thank-you for the feedback and we do apologize.

Employees worked with
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CARLOS VELASCO
Service Manager
KC
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KEN C.
2015 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/10/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Small service dept.
Inexperienced sales people. They need to know more about the cars they sell. & the sales mgr. (Brad) not sure if he is still there but he needed some people skills. Are salesman know nothing they did a dealer trade for a sante fe ultimate and when it came in it was the wrong color. So we left. The next day Brad called with an attitude, I told him it was the wrong color and because of his attitude I told him to keep it. I purchased the sante fe at another dealer.
Not Recommended
Sandra P W. from Temecula Hyundai responded on 11/11/2016 05:41 PM

Ken,

Thank-you for taking the time to speak with me today. I will look forward to meeting you when you come in next time

Employees worked with
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CARLOS VELASCO
Service Manager
BA
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Bradley A.
Temecula, CA
2011 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/12/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Rushed experience
Could have been better, replaced windshield washer pump, but did not fill reservoir back up with washer fluid (which it was when brought in). could have cleaned windshield after testing ( I know no wash car any longer which is OK) but to leave windshield spotted on pick up not good. Bill was rushed over, paid over $1,200.00. Whole experience was kind of rush, rush. I'll be back because of extended warranty only, otherwise probably would go across the street to EAC.
Not Recommended
Sandra P W. from Temecula Hyundai responded on 10/13/2016 02:48 PM

I am so sorry , this is not the type of Service we try to provide. You have every reason to be upset and please accept my apologizes !
I do hope you give us another chance !

Employees worked with
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CARLOS VELASCO
Service Manager
RY
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ROBERT Y.
2016 Hyundai Accent
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/24/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Poor Scheduling
Failure to properly handle scheduling when making an appointment for service and then making me wait longer because of your claim that I did not have an appointment.
Recommended
Sandra P W. from Temecula Hyundai responded on 09/26/2016 02:01 PM

I apologize about the appoinmtment issue and  I am looking into what happened now.

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Murrieta, CA
2017 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/23/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No that great
No comment
Not Recommended
Sandra P W. from Temecula Hyundai responded on 09/23/2016 04:28 PM

I do apologize about your recent visit. This is not typical of the service here.
I could refer you to a body shop as we do not have one here so we do not give estimates and or repair scratches here. Please feel free to give me a call and I can give youa couple referals.

Employees worked with
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CARLOS VELASCO
Service Manager
CY
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Christina Y.
Murrieta, CA
2012 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/22/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
C
Very prompt
Recommended
Sandra P W. from Temecula Hyundai responded on 09/22/2016 08:08 AM

Thank-you Christina !

Employees worked with
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CARLOS VELASCO
Service Manager
DH
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Dennis H.
Murrieta, CA
2013 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/09/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
First and last time bringing my car to Hyundai for service
I should have know better than to have had my car serviced by the same car company that sold me the car using false gas mileage claims (Google the class action law suite on that one). I brought my car in for routine maintenance and when I picked it up something was wrong with the front end. Now I have to inconvenience myself to bring my car back in to the service department so they can fix whatever the heck they did to it. The staff was friendly and the service was quick, but they somehow messed up my car doing routine maintenance - seriously overpriced.
Not Recommended
Sandra P W. from Temecula Hyundai responded on 08/10/2016 12:35 PM

Mr. Hernandez,

I do apologize that you are needing to bring the vehicle back in. I see that you have an appointment scheduled on the 12th and I will make sure that I am involved with the inspection.
I look forward to meeting you on the 12th and resolving the issue.

Employees worked with
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CARLOS VELASCO
Service Manager
DC
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Dennis C.
Murrieta, CA
2015 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/06/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly personal,
Dennis C
Recommended
Sandra P W. from Temecula Hyundai responded on 06/06/2016 04:11 PM

Thank-you for the feedback and I appologize regarding how we left your vehicle. I see we did have to remove the door panels for the recall we performed.
Please feel free to bring the vehicle back in and I will have it cleaned up for you. I appologize again !

Employees worked with
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CARLOS VELASCO
Service Manager
RM
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RICHARD M.
Wildomar, CA
2011 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/30/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Bluetooth
Asked dealer to hook up bluetooth to smart phone, they said they would, the paper work said it was done, but it was not. There was dirt and paper discarded on the floor.
Not Recommended
Sandra P W. from Temecula Hyundai responded on 06/02/2015 10:43 AM

Thank-you for taking the time to speak with me today. please do not heistate to contact me if you change your mind on pairing the phone, I know you and your wife do not want to use the phone option at this time, but if you decide differanty let us know.

Employees worked with
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CARLOS VELASCO
Service Manager
WP
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WILLIAM P.
San Jacinto, CA
2012 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/13/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
cutting cornors
owner getting a little cheap towards the customer too many negatives heard cant do this cant to that anymore voiding original promises when car was purchased
Not Recommended
Sandra P W. from Temecula Hyundai responded on 01/14/2015 04:42 PM

Mr. Pergola,

It was great to speak with you on the phone today and glad we were able to clear things up for you. See you on your next visit.

Sandra Wingate

Employees worked with
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CARLOS VELASCO
Service Manager
AC
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ANGELA C.
Temecula, CA
2016 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/04/2023
verified customerVerified Customer
8
Category: Service
Great experience
Carlos was great with his customer services. My car is running well.
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Winchester, CA
2019 KONA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/20/2022
verified customerVerified Customer
10
Category: Service
Work appears to be done well, time taken to complete longer than expected & advised at first. Quality of work appear to be good!
Had engine replaced. Do not know why or what happened for Hyundai to choose to replace!
Employees worked with
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CARLOS VELASCO
Service Manager
VK
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Vernon K.
Canyon Lake, CA
2018 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/28/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
OK
EVERYTHING WAS OK. DID NOT EXPECT THE AMOUNT OF CHARGE FOR WORK PERFORMED.
YOU CHARGE WAY TOO MUCH MONEY FOR AIR FILTERS.
CARLOS V., Service Manager from Temecula Hyundai responded on 03/07/2022 09:21 AM

Thank you for the review. We appreciate your business. I am sorry about the cost for service as we try and be as competitive as we can be with parts and labor. Hope you have a good day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
CB
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Chelsea B.
Wildomar, CA
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/07/2022
Service Type: Repair
verified customerVerified Customer
7
Category: Service
Warranty Repair Done Right!
I appreciate Carlos and Travis' assistance on the warranty repair on my car. They took extra steps to avoid damage to the car and provided a rental car for the time being. Thank you very much.
CARLOS V., Service Manager from Temecula Hyundai responded on 02/11/2022 03:53 PM

Thank you for the survey.  Have a great weekend. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Wildomar, CA
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/16/2021
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Satisfied
Overall a good experience. Appreciate the timeliness and their flexibility. Would like for them to better explain what was done to my vehicle. And any future services it may need.
PEYTON E K. from Temecula Hyundai responded on 11/16/2021 01:40 PM

Good Afternoon Silvia,

Thank you so much for filling out our survey about your recent experience with us. We appreciate your feedback, and would like to assure you that we take any negative experiences into serious consideration, so that we may learn and grow as a business. We strive to provide 5-Star Customer Service to every guest that visits Temecula Hyundai, and it is evident that in your case, we failed to do just that. 

As a result, I'd like to invite you to please contact me at your earliest convenience. I'd love an opportunity to gather as much information about your experience as possible. I can be reached either by e-mail or phone call, as provided below.

Thank you again for your feedback. We are grateful for your business and truly do value you as a member of hte Temecula Hyundai Family. 

Sincerely,

Peyton Katz
BDC Agent, Temecula Hyundai Service
(951) 699 - 6807
pkatz@temeculahyundai.com

Employees worked with
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CARLOS VELASCO
Service Manager
DB
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David B.
Murrieta, CA
2013 Hyundai Genesis Coupe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2021
verified customerVerified Customer
9
Category: Service
Very good
They did the recall, changed the oil and fixed the windscreen washers.
All done in very good time,
As I had to go to another appointment they took me home and picked me up to collect the car when I was back.
Thank you Carlos.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/01/2021
Service Type: Maintenance
9
Category: Service
Everything was done well as usual.
The only issue was they didn't tell me when it was done.
PEYTON E K. from Temecula Hyundai responded on 10/04/2021 09:52 AM

Thank you for completing a SureCritic Survey about your experience with us. I spoke with Carlos, your advisor, about your experience, and we would love the opportunity to make this right for you. At the time of your next service on this vehicle or another, please feel free to speak with Carlos about any services you need, and we would be happy to take care of you as best we can. 

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Fallbrook, CA
2019 Hyundai Kona Ev
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/01/2021
Service Type: Repair
verified customerVerified Customer
7
Category: Service
Needs improvement
Poor communication on loaner car rules
CARLOS V., Service Manager from Temecula Hyundai responded on 09/08/2021 09:00 AM

Thank you for coming in to have your vehicle serviced with us. We appreciate you as a customer of Temecula Hyundai.  I am so sorry about the confusion with the loaner vehicle. 








                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2018 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/19/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Service
fast check in , car was ready in a short time great service
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/20/2021 10:52 AM

Mr. Murillo, 

Thank you for taking the time to fill out the survey. Please let me know what we could have done to earn a 5 star review. Hyundai gives me a one time opportunity to send the survey back ( if we earned it) and see about doing a re-score. Please get in touch when you get a change and let me know what we could have done or what we can do to get us in the 5 star club. Thank you for your time. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
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