DONNELL BROWN

Please accept my apology for the confusion and frustration we have caused. I will be reaching out to you shortly as we have obtained the parts required to address the concerns. I look forward to working with you to make sure we have any remaining issues resolved.

Thank you for taking the time to complete the survey. I apologize that we did not provide the level of service that you expect and deserve when doing business with us. Your feedback is very important to me. The comments you provided are so opposite everything that we teach, I'd really appreciate the opportunity to speak with you to learn more so that we can improve. I look forward to working with you.

Thank you for taking the time to complete the survey. We really appreciate the 5 Star survey.

Thank you for taking the time to complete the survey. I'd like to help with your concern related to the transmission. Please contact me so we can set up a time to better evaluate your vehicle.

Thank you for taking the time to complete the survey. Your feedback is very important to me. It will help me coach our staff to improve our service in the future. 

Thank you for taking the time to complete the survey. I'm glad I got to speaqk with you this afternoon. I look forward to meeting you tomorrow morning and I assure you that we will get the issue resolved as quickly as possible. 

Thank you for taking the time to complete the survey. I will look thru our records of your visit to see how we can improve and will follow up with you. Your feedback will be used when coaching our staff.

Thank you for taking the time to complete the survey. Your feedback is very important to me so I can coach our staff to improve the service for you in the future. I'd like to reach out to you soon to discuss personally some of the steps we will be taking to ensure your complete satisfaction.

Thank you for taking the time to complete the survey. I am Michael Goldberg, Service Manager at College Park Hyundai. I will be reaching out to you personally to get some details so I can use the information to coach and train our staff and resolve any issue that may need attention. I look forward to working with you.

I am very sorry to read that the check engine light came back on.  Mike Goldberg our Service Manager will contact you to discuss how he will work to resolve this for you.  Thank you for your feedback and for the opportunity to work with you towards a resolution

Thank you for giving us the opportunity to make things right. We truly appreciate the updated review.

Thank you very much for your review!!

I am very sorry that we did not provide you with our goal of 5 star service. I will have Mike Goldberg our Service Director call you to learn more about what happen.  Thank you Jackie Mays

Thank you for taking the time to speak with Mike Goldberg, Service Manager.  He will follow up with Mr. Choi once you meet with him.  thank you.

Please allow me to apologize for our poor performance.  Mike Goldberg, Service Manager will be in contact with you to review how he will avoid this extended wait on your future visit.  Thank you.

Thank you for your feedback.  I am very sorry about your poor experience with our sales team.  Mike Goldberg, Service Manager will be in contact to make sure that you are comfortable returning in the future for service.  We appreciate the opportunity to improve!

Thank you for your feedback.  Mike Goldberg, Service Manager will be in contact with you to discuss how we can make you comfortable returning to College Park Hyundai.  We look forward to working with you.

I am very sorry Ashley for the condition of your windshield wiper fluid. It may be frozen.  Mike Goldberg, Service Manager tried to reach you today to take care of this for you. We look forward to working with you.

Please allow me to apologize that we did not provide you with our goal of 5 star service.  Mike Goldberg, Service Manager will be in contact with you to work towards a resolution.  Thank you for your feedback and for the opportunity to improve.

Please allow me to apologize that our team did not provide you with the level of service that you expect and more importantly deserve when doing business with us.  I am truly sorry for our poor performance.  Mike Goldberg, Our Service Manager will be in contact with you to work to regain your confidence in our ability to serve you.  Thank you for your feedback and for the opportunity to improve.

Thank you for your feedback. We will be sure to use your feedback to improve.  Mike Goldberg our Service Manager contact you and work to re-gain your confidence in our ability to serve you.