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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAVER ESQUIVEL
JE

JAVER ESQUIVEL

Puente Hills Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1012 reviews)
84

Reviews of JAVER ESQUIVEL

Verified Customer
La Habra, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service was fast!!
I enjoyed the service and the quality they do with their customers
Recommended
Employees worked with
JE
JAVER ESQUIVEL
AO
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Alfonso O.
Lancaster, CA
2014 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good customer service
Fast service
Recommended
Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Fullerton, CA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best secive
Best service and great people
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/03/2019 11:29 AM

Thank you for taking the time to fill out our survey.
Your feedback is very valuable to our dealership.
We like the 5 stars, too^^

 

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
PL
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Patricia L.
Chino, CA
2019 Hyundai Ioniq Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
EXCELLENT SERVICE
It was a fast and great service experience. The advisor was so professional.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
CP
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Carolyn P.
Fort Mohave, AZ
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
A+ service
They always take care of my car and me :) with care. I feel safe anywhere I travel in my car once the awesome techs and service writers give my car the once over, change oil, check breaks, fluids etc. thank you so much PHH
Recommended
Employees worked with
JE
JAVER ESQUIVEL
DW
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Donna W.
Azusa, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Being treated with respect!!!
Puente Hills Hyundai superior when in taking care of my car needs!! I never have to worry because Javier Esquivel is superior in every aspect when taking care of my cars needs and then when the gentlemen working on my car take care of it like it is theirs.
Puente Hills please continue being the leader in the San Gabriel Valley!!
Recommended
Employees worked with
JE
JAVER ESQUIVEL
MM
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Michael M.
Brea, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Javier is the best! He is THE example of great customer service!
I have had nothing but great service from Javer. He greats me by name with a warm, inviting smile on his face and handshake.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
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ROBERT BINKLEY
Verified Customer
Ontario, CA
2015 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
As always I received the best service at PH Hyundai. If I was to trade in my car, I would most likely get another Hyundai just so I know I would receive great customer service from the service department! Javier and the rest of the staff I came into contact with is the best.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/18/2019 10:23 AM

We appreciate your feedback and look forward to making your experience with us to be even better one next time.  Javer will love this review.  And thank you for being a loyal customer to Hyundai.  Also, I have to say thank you again for the 5 stars!!

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
JP
JOEY PEARRING
RJ
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Ronald J.
Walnut, CA
2011 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I can get service at any dealer. The difference is your representatives.
Javier Esquivel is the reason I continue to come to PUENTE HILLS HYUNDAI.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Rowland Heights, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Enjoy welcome with fresh coffee and complimentary pastries
The staff never try to recommend unnessary work. They are honest and try to keep maintenance costs reasonable
Recommended
Employees worked with
JE
JAVER ESQUIVEL
SL
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Sylvia L.
Fullerton, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice employees and very helpful.
I will recommend to my friends.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Azusa, CA
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
So helpful!
Staff was helpful with rescheduling for a later time that was more convenient with my scheduled and allowed me to pick up after my work shift. Reasonable price for car service! So happy with visit.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
CM
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Cabrera M.
La Habra, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service
I went in to take my car for the recalls that it had and the customer service was great.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
CF
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Christopher F.
Ontario, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service!
Javer Esquivel gave us excellent service. He worked quickly to resolve a warranty issue and explain the process of handling the service.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
JP
JOEY PEARRING
PA
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Peter A.
San Gabriel, CA
2016 Hyundai Veloster
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/03/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer Service
I’ve though I had a good experience at this Dealership with my Daughters car and came back all the way from Rancho Cucamonga. Next time I feel like I should go to a dealer closer to me. Now that I look back at both services they were both recalls and we ended paying labor costs.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/05/2019 08:39 AM

 

Thank you for feeling out the survey.  We will try harder next time to get 5 stars from you.
If I may say something though.... We did not charge any labor for your recall.  Rodent damage is not covered under warranty and there is not much we can do. 

Regardless, if you feel the experience at our department was unpleasant, it is our fault.
Please call me if I can help you in the future. My direct line is 626-581-5353.
Thank you again for filling out the survey and agreeing to re score.


Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
SJ
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Susan J.
Hacienda Heights, CA
2015 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great
Javier in service.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
AL
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Alicia L.
Walnut, CA
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Everyone is great at the dealership. Javier is always great
Recommended
Employees worked with
JE
JAVER ESQUIVEL
JF
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James F.
Rowland Hghts, CA
2009 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best car service
I have brought my 2 cars for service here ever since they opened, at least 13 years. I have found that I've always gotten excellent work from them, having 2 or 3 different staff who had helped me . I have enjoyed the free oil changes and hope they continue this perk.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
DV
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Daniel V.
West Covina, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
NA
NA
Recommended
Employees worked with
JE
JAVER ESQUIVEL
JD
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Jennifer D.
Los Angeles, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
I had a great experience
Recommended
Employees worked with
JE
JAVER ESQUIVEL
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