KS

KIRSTEN SHANNON

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(210 reviews)
64

RM
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Ronnell M.
Suitland, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They are very helpful.
Speech less no compl
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/10/2020 03:00 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

AJ
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Alexander J.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The person who helped me with my car.
Kirston Shannon was very helpful and professional. Whenever we bring our cars to Pohanka Hyundai for service, I always ask for her.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/10/2020 02:59 PM

 We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

WB
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Wendy B.
Suitland, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
Everything done to my linking, fast and efficienct
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/10/2020 02:58 PM

 We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

OA
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Olusegun A.
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always diligent
Always going above and beyond. Thanks to Kirsten.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/07/2020 07:58 AM

 We appreciate your kind feedback about our business and employees Olusegun. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

CM
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Calvin M.
Greater Landover, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Comsumers service
Consumera service was great
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/07/2020 07:45 AM

 We appreciate your kind feedback about our business and employees Calvin. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

DW
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Dennis W.
Largo, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Visit
My service on 6/27/20 went quick with no issues. Service Advisor Kirsten was very professional and Pohanka Hyundai should be appreciative for such an enthusiastic worker. Keep up the good work Kirsten.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/03/2020 01:53 PM

 We appreciate your kind feedback about our business and employees Dennis. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

TA
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Thomasina A.
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
friendly efficiency service
Cordial and courteous service managers
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/03/2020 01:35 PM

We appreciate your trust Thomasina, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Chesapeake Beach, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Very pleasant place
Kirsten was my service provider. She is very good with people and with vehicles needing servicing.
My Tucson's air conditioning has been fixed.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/30/2020 02:12 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

KL
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Kieyrra L.
Washington, DC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/19/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recent appointment
Customer service was pretty good but my car took forever. My appointment was at 8:00 and I dropped off. Repairs weren’t done until like 2:45. I just wish they gave better updates on time. I did not expect it to take that long but they did nice work.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/23/2020 02:06 PM

Thank you for your feedback Kieyrra. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Greater Landover, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/19/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good, not great
Typical service, only issue was I dropped my car off Tuesday morning around 9am and didn’t get my car back for over 24 hours later, without a loaner.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/23/2020 02:06 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer Service
My customer service within Kristen was outstanding ! Kristen guided me through the whole process of my service and explained in detail about recommended services .
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/23/2020 02:04 PM

 We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

WB
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Wendy B.
Suitland, MD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not sure about this visit
I initially called to schedule a service ahead of time. I was told I would be contacted early in the morning for my car to be picked up. On the day of service, I did not receive a call until around 10. My car was picked up between 11 and 12. I received a call that my car was finished and the service was explained. My car was returned. I went to drive my car that afternoon and started hearing a loud noise that was not there before. I received a text from my service agent asking my to complete a survey. I text back regarding the issue with my car. I have heard nothing back at all. I plan to go to the dealership to have it checked out. After paying over $600 for service, it seems like I should have received some type of response back from Kirsten.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/23/2020 02:02 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

LM
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Levy M.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
MS Kirsten was great
When I came in to get my car serviced she was very helpful and she kept me informed with every update on my car.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/17/2020 01:30 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Levy. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Greenbelt, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/16/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quality Customer Service
I would recommend diagnostic assessments be available on the weekend. I was told I’d have to leave my vehicle and wait until Monday for the test to be administered or come back Monday, which was a total inconvenience. As a result, I found another business to provide immediate services.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/17/2020 01:26 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

BA
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Bobbie A.
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai Service Department
I would like to thank Ms Kirstin, Hyundai Service Department for her professional, courteous and expeditious manner in which she handled my visit to Hyundai Capitol Boulevard, Maryland, not once, but twice.

This type of service will definitely make a customer return again.

Thank you

Mrs. Bobbie Anderson
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/17/2020 01:23 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Bobbie. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good job
The staff was extremely pleasant and provided prompt service.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/12/2020 01:46 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Mostly everything is here under one roof from servicing my car tune ups, tires to purchasing vehicle. Then their team has given me the best customer service experience everytime i go here..
This dealership is the best get job Kristen 5 stars for here always being the best.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/05/2020 02:03 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

ED
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Everlyn D.
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
I brought my car from here Always 100% customer service
Awesome
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/05/2020 01:57 PM

We appreciate your trust Everlyn, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

LR
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Lajeania R.
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car Maintenance
I was able to to serviced immediately when I walked into the service center.
It did take the 2 hours that was stated to service my car.
The service workers were exceptional awesome.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/01/2020 02:06 PM

 We appreciate your kind feedback about our business and employees Lajeania. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

BG
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Brenda G.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Wish they took appointments
service was great the young lady was very professional and enjoyable to work with. I just wish they took appointments. This would enhance my view of their overall business experience
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/01/2020 02:06 PM

 We appreciate your kind feedback about our business and employees Brenda. We do take pride in catering to our guests’ needs the best way we can. Although we are a no appointments necessary dealer, we do accept appointments and they can be made online through our website. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
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