KS

KIRSTEN SHANNON

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(210 reviews)
64

RW
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Ricardo W.
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service during COVID
I appreciate the attention to detail and how the entire staff worked to make everyone feel safe and comfortable.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/05/2020 02:11 PM

 We appreciate your positive feedback about our business and employees Ricardo. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

DW
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Dominique W.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Phenomenal
I came into the service department on April 10, 2020. My wife's engine on her Sonata had just locked up on me. Kirsten was my advisor, she provided excellent customer service, was very informative, and assuring. Her manager Miguel, as well went above beyond in my book for finding a solution to a situation. I'm sure if I went somewhere else, I'd be (SOL). Also shootout to Asia, who also treated me kind and provide excellent customer. I will definitely return for future service. Thank you service team!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/01/2020 02:17 PM

Thank you for your wonderful 5 star rating Dominique, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

IS
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Imran S.
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Kept informed
Kristen was very helpful and courteous
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/01/2020 02:15 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Imran. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
Great personality, customer friendly. Detailed and knowledgeable under the hood. and tires Hospitality is great. Sales are good.on tires.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/24/2020 02:11 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Clinton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Gray service
Kristin was great. Very pleasant and kept me informed while my car was being serviced!!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/22/2020 05:24 AM

 We appreciate your AMAZING feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

BW
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Brenys W.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
The customer service
Phenomenal job on my vehicle and the service was great!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/22/2020 05:24 AM

Thank you for giving us a great rating and for recommending our business to other potential customers Brenys. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Suitland, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Kristen was excellent
Service was fast
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/22/2020 05:19 AM

 We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

JH
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Johnny H.
Upper Marlboro, MD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/16/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
April 11, 2020 Visit
Had to correct final service bill, but it ended well.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/17/2020 12:23 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

 

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

CM
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Cynthia M.
Suitland, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Satisfied customer
The customer service, always great everyone make you feel like Family. Didn't get that type of treatment everywhere.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/14/2020 02:19 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Cynthia. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Everyone was friendly and helpful
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/14/2020 02:18 PM

 We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

AD
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Anthony D.
Suitland, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Communication
My last service wasn’t long ago an it was a breeze Kirsten from Services Made it very easy an I appreciate all her efforts
5 star I even spoke With her on her day off !!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/06/2020 02:02 PM

Thank you for your wonderful 5 star rating Anthony, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

TH
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Tiandra H.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick and professional
Service was fast, and every employee I came into contact with was friendly and professional. Will return to have my car serviced in the future
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/03/2020 09:26 AM

Thank you for your wonderful 5 star rating Tiandra, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

PD
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Patricia D.
Upper Marlboro, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/31/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
3/29/2020
Service completed. Good so far
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/03/2020 07:18 AM

Thank you for your review and for choosing Pohanka for your service Patricia. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Service representative
The service representative (Kirsten) was very good at keeping me updated on the service of my car. And addressed every question that I ask.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/31/2020 02:02 PM

 We appreciate your AMAZING feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The staff was very professional and friendly.
The staff was very professional and friendly.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/31/2020 02:02 PM

 We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

RR
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Rose R.
Washington, DC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/31/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Greatest salesman ever!!
Mr. Charles B. always makes me feel like part of the pohanka hyundai family...my favorite salesman
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/31/2020 02:01 PM

Thank you for your review Rose. We truly appreciate the opportunity to serve you at Pohanka Hyundai, please stop in soon and see us for a courtesy wash, we will be glad to take care of that for you.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

CM
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Calvin M.
New Carrolltn, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2020
verified customerVerified Customer
Category: Service
Making sure my service is valuable
They care about my service experience
Recommended
Employees worked with

RW
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Robert W.
Clinton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Location and Service
The shop continues to live up to it's expectation.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/31/2020 01:59 PM

 We appreciate your kind feedback about our business and employees Robert. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

VC
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Veda C.
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
The staff and the workers
They were fast they were pleasant as they always are and that’s a blessing
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/27/2020 01:57 PM

 We appreciate your kind feedback about our business and employees Veda. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

SC
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Sheila C.
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly employees
The service department is very professional and friendly.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/20/2020 03:08 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
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