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MARIO MACIAS

#1 IN THE NATION
San Tan Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(3337 reviews)
53

Reviews of MARIO MACIAS

JM
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Judith M.
Mesa, AZ
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
So Great
Mario was great. They have a fabulous system for service department. Quick and efficient.
Recommended
Cara M. from San Tan Hyundai responded on 06/12/2020 07:36 AM

Judith,
Thank you for your response. We appreciate you and your business. We are here if you need anything.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Mesa, AZ
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always reliable
I always take my car here for service. All the employees are wonderful and take care of me and my car. Highly recommend
Recommended
Cara M. from San Tan Hyundai responded on 06/10/2020 01:47 PM

Thank you for you response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
MV
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Melinda V.
Chandler, AZ
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
San Tan Hyundai
Always a pleasure when I go in for service. Mario is usually my assigned associate and he is awesome! The staff is personalble, professional and very customer service orientated!
Recommended
Cara M. from San Tan Hyundai responded on 06/10/2020 01:20 PM

Melinda,
Thank you for your response and for recognizing Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
CL
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Christine L.
Gilbert, AZ
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
San Tan Hyundai - #1
Our current car is our 2nd from San Tan Hyundai....a 2020 Tucson. Love the car.
Over the past 8 years we have never had a problem or issue . All maintenance appointments and check ups go smoothly.
We have had outstanding salesmen, techs, and maintenance advisor.
The dealership is conveniently located, and everyone is friendly, and helpful. We are very satisfied customers.
Recommended
Cara M. from San Tan Hyundai responded on 06/10/2020 01:03 PM

Christine,
Thank you for your wonderful feedback. We appreciate you and your continued loyalty. We look forward to your next visit! We are here if you need anything. Have a great day.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Mesa, AZ
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Mario went above and beyond to make sure all of my questions and concerns were addressed with my specific car situation. He was polite, respectful and followed through. Thank you!
Recommended
Cara M. from San Tan Hyundai responded on 06/10/2020 12:59 PM

Thank you for your response and for taking the time to recognize Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
KD
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Kelly D.
Gilbert, AZ
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast quick service
Stopped in for an oil change. Super easy and friendly service.
Recommended
Cara M. from San Tan Hyundai responded on 06/10/2020 12:40 PM

Kelly,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
KB
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Karen B.
Mesa, AZ
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Initial visit
prompt efficient service, friendly people
Recommended
Cara M. from San Tan Hyundai responded on 06/10/2020 12:23 PM

Karen,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
HJ
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Heather J.
Mesa, AZ
2012 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
I always get great service here at the Santan location. The people are always friendly and helpful. The suggest what my car needs next and are never pushy.i would definitely recommend them to others.
Recommended
Cara M. from San Tan Hyundai responded on 06/08/2020 02:22 PM

Heather,
Thank you for your response. We appreciate you and your business. We are here if you need anything. Have a great day!

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
CB
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Cody B.
Mesa, AZ
2015 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Continued great service
Thank You, Mario for the great continued customer service you provided! We appreciate you!
Recommended
Cara M. from San Tan Hyundai responded on 06/08/2020 02:22 PM

Cody,
Thank you for your response and for taking the time to recognize Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
SS
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Steven S.
Chandler, AZ
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mario was very helpful and very nice
Mario really helped us a lot
Recommended
Cara M. from San Tan Hyundai responded on 06/08/2020 02:42 PM

Steven,
Thank you for your response. We appreciate you and your business. We appreciate you taking the time to recognize Mario. We are here if you need anything.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
JE
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Joyce E.
Phoenix, AZ
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly
Yes
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 06/08/2020 06:44 AM

Good morning.  Thank you for responding to our survey.  We truly appreciate it and look forward to seeing you next time.  Have a great week.

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Mesa, AZ
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Fast, quality service
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 06/08/2020 06:44 AM

Good morning.  Thank you for responding to our survey.  We truly appreciate it and look forward to seeing you next time.  Have a great week.  

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Chandler, AZ
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service is great
Excellent service
Recommended
Cara M. from San Tan Hyundai responded on 06/04/2020 10:12 AM

Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Chandler, AZ
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Prompt
Prompt clean and Mario is the best!
Recommended
Cara M. from San Tan Hyundai responded on 06/03/2020 01:01 PM

Thank you for your response and for taking the time to recognize Mario. We are here if you need anything. Have a great day.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
TT
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Terrence T.
Sun Lakes, AZ
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mario
Great people
Recommended
Cara M. from San Tan Hyundai responded on 06/03/2020 09:50 AM

Terrance,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
EB
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Edward B.
Gilbert, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
All the friendly and helpful folks around.
Was greeted in a friendly and timely manner. All the services needed for my vehicle were fully explained to me. Received a friendly call when it was time for me to return to pick up my vehicle.
Recommended
Cara M. from San Tan Hyundai responded on 06/03/2020 08:25 AM

Edward,
Thank you for your review. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Scottsdale, AZ
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change
Service completed to satisfaction, but waiting area was not clean .
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 05/29/2020 03:06 PM

Good afternoon.  Thank you for responding to our survey with the helpful feedback. I am forwarding your comments to the night cleaning crew manager. We truly appreciate it and look forward to seeing you next time.  Have a great weekend. 

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
RM
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Raynaldo M.
Gilbert, AZ
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome dealership
Very outgoing and communication was great. Always great experience when we take are car in for service. Mario is awesome!!
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 05/28/2020 02:20 PM

Good afternoon.  Thank you for responding to our survey with the great feedback.  We truly appreciate it and look forward to seeing you next time.  Have a great day.  

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Phoenix, AZ
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Auto Butler application.
With all the COVID19 stuff going on, it was nice to have a calm and professional
experience at San Tan Hyundai. My vehicle was cleaned very well inside, and out, and returned
to me looking better than new. I'm very impressed with that sealer function, and always tell my
friends to look into something like that to preserve the paint here in AZ.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 05/28/2020 02:10 PM

Good afternoon.  Thank you for responding to our survey with the great feedback.  We truly appreciate it and look forward to seeing you next time.  Have a great day.  

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
DB
gravatar
Dale B.
Mesa, AZ
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Advisor Integrity
Service advisor (Mario) integrity is refreshing. He called me when there was a minor non safety issue with my vehicle that had not been attended to by the service technician. As soon as this was discovered he asked that I return to the dealer so it could be taken care of. I appreciate this very much. Service tech may have thought my request was not required, but it was my requested service action and should have been accomplished as such. Again, Mario caught this and rectified it for me. I will continue to have my vehicle serviced at San Tan as this was the first time I have had any issue with the dealer service department. As far as the Service Tech, maybe some additional training regarding attentiveness. I would still recommend San Tan Hyundai.
Recommended
Cara M. from San Tan Hyundai responded on 05/27/2020 03:04 PM

Dale,
Thank you for your response. We are happy to hear that Mario caught the mistake and took care of it as soon as possible. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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