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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
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NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

Verified Customer
Scottsdale, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great
Great
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/03/2016 01:11 PM

Thank you.

We're glad you service was great and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
AM
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Alan M.
Fountain Hills, AZ
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
First time Sonata Servicing
Excellent experience from start to finish. Couldn't be happier.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/03/2016 12:05 PM

Thank you Alan for the great review.

We are glad you first experience was great and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JB
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Jonathan B.
Scottsdale, AZ
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Always happy
with the customer service. Norm is great.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/03/2016 12:04 PM

Thank you Jonathan.

We appreciate the 5-star review and the special mention for Norm Rosen.  We are glad to be your Hyundai dealer and we look forward to seeing you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
LS
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Lyman S.
Scottsdale, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly service.
Already said!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/02/2016 12:55 PM

Thank you Lyman.

Always a pleasure.  We have been glad to be your Hyundai dealer for all these years and through all your Hyundais.  Thank you for your support and we look forward to serving you for all the years and miles ahead.

Michael Southern

Service Manager

Employees worked with
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NORM ROSEN
DH
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David H.
Scottsdale, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Great
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/29/2016 09:09 PM

Thank you David.

We are glad to be your dealership and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
BO
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Berenice O.
Scottsdale, AZ
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Great customer service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/29/2016 10:52 AM

Thank you Berenice.

We are glad you enjoyed our Car Care Express service.  Thank you for the great review and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RF
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Richard F.
Phoenix, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly,Efficient,Quality service
Nice facility and great people
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/28/2016 09:03 AM

Thank you Richard.

We are glad to be your Genesis dealer and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2015 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/28/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
The would not correct the defect and could only bypass it.
The people at Earnhardt Hyundai were good to work with but they were unable to correct the manufacturer's defect.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/28/2016 06:51 AM

Thank you for your feedback.

We are glad we were able to find a temporary solution for your concern and we will continue to work with the manufacturer to find a permanent solution.  We are glad to be your dealershp and we look forward to finding a final resolution with you.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
TL
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Thomas L.
Scottsdale, AZ
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick & competent
Thanks
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/28/2016 05:47 AM

Thank you Thomas.

We are glad to be your Hyundai dealer.  Thank you for the 5-star review and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
LW
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Linda W.
Scottsdale, AZ
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
1st Oil change
.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/27/2016 02:49 PM

Thank you Linda.

We are glad to be your Hyundai dealer.  Thank you for the great review and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Cave Creek, AZ
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Z
D
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/26/2016 04:08 PM

Thank you for the 5-star review.

We appreciate your business and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RP
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Rosalie P.
Phoenix, AZ
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast and Friendly
Always fixed right the first time.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/26/2016 01:26 PM

Thank you Rosalie.

We appreciate the special mention for Norm your service advisor, and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
HF
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Hugh F.
Scottsdale, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service
fast, efficient service in a friendly comfortable environment
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/26/2016 01:25 PM

Thank you Hugh.

We are glad to be your Genesis dealer, thank you for the 5-star review of our Car Care Express service and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
LH
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Lynn H.
Phoenix, AZ
2014 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Lynn Holley
The people
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/24/2016 01:31 PM

Thank you Lynn.

We appreciate the review and we look forward to seeing you and your GT again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
DC
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David C.
Phoenix, AZ
2014 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
highlight of my year so far
had my 2014 Genesis oil changed. Earnhardt filled it accurately. The coffee and baked goods were perfect. Thank you Mr. Earnhardt!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/24/2016 01:30 PM

Perhaps we ask too much.

Still, highlight of your year, who could ask for more?  We are glad though to be your Genesis dealer and we appreciate the participation in all the surveys and review requests.

Thank you for choosing us!

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Fountain Hills, AZ
2014 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Prompt service!
Was able to get an appt. within a few days. Nice that they offer a car wash too.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/24/2016 01:29 PM

Thank you for the 5-star review.

We are glad to be your Hyundai dealer and we look foward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
BL
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Barbara L.
Phoenix, AZ
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
very friendly, comfortable waiting room. No tire smell
very goodexperience.
Will come back depending onpricesfor maintenance. I do have a great mechanic.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/20/2016 05:31 PM

Thank you Babara.

We are glad we could help, and if you ever do need us again, please let us know.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MD
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Michel D.
Phoenix, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
A pleasure to work with Norman in-service always up beat and friendly service has been excellent I have three other vehicles of different brands
I have three other vehicles of different brandsalways stressful when heading to the dealer not so with Hyundai of Scottsdale I have full confidence with Norman in the service department he's been keeping my family safe for years
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/20/2016 07:29 AM

Thank you Michael.

We are glad to be your Hyundai dealer and we are glad you like working with Norm.  Thank you for the 5-star review and recommendation and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
NS
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Norman S.
Scottsdale, AZ
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
CARING AND LISINING
THE VERY BEST
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/19/2016 01:01 PM

Thank you Norman.

Our Norm is great, but he may have an extra advantage remembering your name. 

We are glad you enjoy working with Norm and with our Car Care Express service.  Thank you for choosing us as your Hyundai dealer, we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
DH
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Denise H.
Scottsdale, AZ
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Amazing customer service!
Always amazing customer service!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/17/2016 11:22 PM

Amazing customers!

Thank you Denise, great review and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
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