ST

Sean Tolton

ASM
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1327 reviews)
70

RB
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Rachel B.
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service was provided in a very efficient manner
Services was provided in a very timely manner. The waiting area was comfortable and did not take all day.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/08/2018 11:03 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
You guys strive to always make the customer happy and as usual, I was. Thank you!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/08/2018 11:11 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

TS
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Teresa S.
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
December 28 Recall
Prompt, efficient and courteous
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/10/2018 10:16 AM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

LH
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Lillie H.
Capitol Heights, MD
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Shawn
People like the service representative and the quality of service.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/08/2018 11:11 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

DF
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Dante F.
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Professional Service
I receive great, profeasional service each time I visit the location!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/04/2018 07:28 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

JA
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Jim A.
Clinton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Seervice Deptartment
Sean Tolton and the entire service team is courteous, professional, and customer focused.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/02/2018 01:04 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

SL
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Sandra L.
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
SERVICE Advisor Sean Tolson
Sean is the BEST service advisor. I have been dealing with him before you moved to your location in Upper Marlboro. GREAT CLIENT SERVICE SKILLS AS WELL AS YOUR
SUPPORT TEAM
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/02/2018 11:00 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

GW
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Gina W.
Ellicott City, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thanks
Very professional. Shaun is a very efficient service manager. Thank you. Iris
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/02/2018 11:04 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

DT
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Doris T.
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Seat belt recall
People are friendly
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/27/2017 07:51 AM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

AC
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Alicia C.
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
-
-
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/27/2017 07:52 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

KD
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Kyle D.
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Your best interest
The team service team awesome. I trust them to point me in the direction I need to go with service on my Genesis as I did with my Sonata.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/26/2017 12:00 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Clinton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Efficient...convenient....professional
Sean always makes sure my vehicle is up to par!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/26/2017 12:02 PM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Hyattsville, MD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
N/a
N/a
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/26/2017 12:35 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

JS
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Jordy S.
Mount Rainier, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Experience
They are kind and always updating you on your vehicle.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/22/2017 12:26 PM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Bowie, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
First time at Pohanka
I did not purchase my car at Pohanka Hyundai, but had to take my car there for service because my dealer did not have any appointments until the first of February! Boy was I glad I did. My service agent was Sean. He was wonderful. We first spoke on the phone and then once I arrived, he made sure everything worked out for me. I left within a 2 hour window as happy as a lark. The recall had been taken care of, my car was washed and the floor was vacuumed. I will definitely return to this Pohanka Hyundai.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/15/2017 09:20 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

IS
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Isadora S.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
2012 hyundai
when problems are presented to someone it is taken care right away.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/13/2017 09:33 AM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

EB
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Erica B.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Pleasant, great customer service and a very nice and clean waiting area.
Walking in the door, I was greeted with customer service. The team informed me of each steps during my wait time, which wasn't unbearably long. Professional team, clean and comfortable waiting area. Love my Hyundai!!!!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/13/2017 09:37 AM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Swan Point, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
First oil change
Done in a timely fashion
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/11/2017 01:26 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Efficient, fast service
Visit was quick and painless! Staff was polite and the facility was very nice.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/06/2017 02:01 PM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

TT
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Tamela T.
Fort Washington, MD
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service!
Always superb service!!!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/05/2017 07:51 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
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