ST

Sean Tolton

ASM

Pohanka Hyundai

Overall Rating

4.8

(1327 reviews)

70

Reviews of Sean Tolton

Verified Customer

Fort Washington, MD

2016 Hyundai Sonata

01/26/2018

Service Type: Maintenance

Verified Customer

Category: Service

Customer Service

Excellent customer service.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/26/2018 11:22 AM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RG

Roger G.

District Heights, MD

2016 Hyundai Sonata

01/25/2018

Service Type: Maintenance

Verified Customer

Category: Service

Rate service

My car was brought to you by caliber to do some work that they could not do and you guys did a fantastic job thank you very very much

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/26/2018 07:05 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

CB

Carl B.

Fort Washington, MD

2013 Hyundai Sonata

01/25/2018

Service Type: Repair

Verified Customer

Category: Service

Mr. Carl Boone??? What title.

The customer service was pleasant and, in spite of basic human differences, the overall goals are clearly in the best interest of the customer.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/25/2018 07:58 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Upper Marlboro, MD

2012 Hyundai Sonata

01/23/2018

Service Type: Maintenance

Verified Customer

Category: Service

Hyundai service

Great service

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/26/2018 07:13 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

LW

Lashaunt W.

Washington, DC

2015 Hyundai Sonata

01/21/2018

Service Type: Maintenance

Verified Customer

Category: Service

A thrid time car owner

Each and every visit for me, the customer service is extremely kind and polite, The Service tech always explain, what service is recommend, the amount of time it will take for the service and the cost of the services. For, the most part you don’t have to wait a extremely long time. All the staff from the intake techs, housekeepers, the car sale folks to the cashier are Ally extremely pleasanr and helpful.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/22/2018 03:28 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RW

Robert W.

Capitol Heights, MD

2017 Hyundai Sonata

01/19/2018

Service Type: Maintenance

Verified Customer

Category: Service

Wonderful Staff

The staff is just like family.They make you feel quite at home with the relaxing atmosphere, comfortable chairs, TV, free ice cream, free coffee and upbeat personality’s.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/22/2018 03:31 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

ML

Myra L.

Bowie, MD

2013 Hyundai Sonata

01/19/2018

Service Type: Repair

Verified Customer

Category: Service

Pleasant atmosphere, comfortable and clean reception area.

Professional, prompt and courteous service

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/22/2018 03:33 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

ME

Musye E.

Washington, DC

2009 Hyundai Elantra

01/18/2018

Service Type: Maintenance

Verified Customer

Category: Service

Sean makes the place great

Sean was again flawless. Always goes far and beyond ever time I bring my car to get serviced.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/18/2018 01:42 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

District Heights, MD

2009 Hyundai Santa Fe

01/17/2018

Service Type: Maintenance

Verified Customer

Category: Service

Outstanding service

My service technicians are Shawn and Will, they’re always courteous and make sure that the service I am in there for is done in a professional and timely manner they keep me up-to-date as to what is going without me even asking.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/18/2018 06:50 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Washington, DC

2013 Hyundai Sonata

01/17/2018

Service Type: Repair

Verified Customer

Category: Service

Great Customer Service

Service technicians provide great feedback on repairs completed and answer questions about the repairs without hesitation.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/18/2018 06:49 AM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

SJ

Selita J.

Bowie, MD

2013 Hyundai Sonata

01/17/2018

Service Type: Repair

Verified Customer

Category: Service

Outstanding Customer Service

I had a wiring issue with my taillight so I called and Sean Tolton told me to come in and by the time I arrived, he had pulled my records and found I had 3 recalls and arranged for those to be done as well. He gave me the approximate time my car would be done and was on point. He gave me an estimate (as I needed some other things done outside the recalls) and the price came in a little cheaper than his estimate. He is great to work with and so is the wonderful cashier that cashed me out. I went on MLK day and was in there less than 2 1/2 hours. Great services!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/17/2018 01:42 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

CJ

Crystal J.

Washington, DC

2012 Hyundai Santa Fe

01/16/2018

Service Type: Maintenance

Verified Customer

Category: Service

Customer service is great

Customer service/support is great I never had an issue with anyone in service dept. always look out for their customers. Waiting area is a little chilly during the winter months...Brrrrr, but can warm up with coffee, tea or hot chocolate

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/17/2018 06:37 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Waldorf, MD

2014 Hyundai Equus

01/16/2018

Service Type: Repair

Verified Customer

Category: Service

Mrs satisfied

Excellent service

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/17/2018 06:37 AM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

SD

Sanford D.

Alexandria, VA

2013 Hyundai Sonata

01/16/2018

Service Type: Repair

Verified Customer

Category: Service

Pohanka Hyundai Gold standard service

My car was one of the model years subject to a recall for a possible engine problem. Pohanka Hyundai ran the test on the engine and determined that the engine needed to be replaced. Sean in the Service Department gave me a thorough run down of what would happen in what time frame and that the work would be done at no cost to me. After the engine was installed they looked at another issue I was having with the car and determined that that work also was covered by the original Hyundai power train warranty, so they did that work at no cost.

My car is a 2013 Hyundai Sonata and has just under 85,000 miles on it. I was thrilled to learn that the work that was done was all covered under either the original warranty or the recall. This is the second Hyundai I have owned, and my family has two others. The cars have been great to drive and the warranty has given us peace of mind. The service department at Pohanka has always been courteous, professional, and straight forward with us. I cannot say enough good things about my experiences there over the last 10 years. I highly recommend this dealer.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/16/2018 12:57 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Bowie, MD

2016 Hyundai Tucson

01/16/2018

Service Type: Maintenance

Verified Customer

Category: Service

Service advisor

My service advisor Sean is the best and makes my experience easy and a pleasure

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/16/2018 12:56 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Glenarden, MD

2013 Hyundai Sonata

01/15/2018

Service Type: Repair

Verified Customer

Category: Service

Great Customer Service Still Alive!

Staff are very professional n courteous in helping you with your car problems.
Great customer service, something that's missing in alot of businesses today.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/15/2018 09:44 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Lanham, MD

2013 Hyundai Elantra

01/12/2018

Service Type: Repair

Verified Customer

Category: Service

Great Service Dept

Service department was quick and thoroughly explained issues.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/12/2018 10:41 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

TB

Trina B.

District Heights, MD

2015 Hyundai Sonata

01/08/2018

Service Type: Repair

Verified Customer

Category: Service

Love coming

I love coming because my sales man still keep me happy

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/09/2018 11:53 AM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

LJ

Latrecia J.

Washington, DC

2012 Hyundai Genesis

01/08/2018

Service Type: Repair

Verified Customer

Category: Service

Providing a good product and service.

Taking care my car so I will buy another one next year.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/09/2018 11:54 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Glenarden, MD

2012 Hyundai Santa Fe

01/08/2018

Service Type: Maintenance

Verified Customer

Category: Service

Good customer service

Service techs keep you informed

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/08/2018 11:03 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

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