ST

Sean Tolton

ASM
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1327 reviews)
70

Verified Customer
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Prompt
Pleased that I was able to schedule my appointment at 6am in the service was fast.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/04/2017 08:58 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

ME
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Musye E.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Sean is “GREAT”
Sean again showed great customer service and very knowledgeable
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/30/2017 03:44 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Bowie, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Experience
Nice and friendly staff. I just wish my car would have been vacuumed out. This is a service that most places offer with an oil change.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/27/2017 09:38 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, we will reevaluate our approach and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Pomfret, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Service was great. I recently traded my car in for another brand.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/27/2017 09:47 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue. 


Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

KM
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Kevin M.
Bowie, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service!
Timely service
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/27/2017 09:51 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

DH
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Desean H.
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
On time service
Quick and fast. Sean made sure my care was taken care of!!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/27/2017 09:52 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

JP
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Joyce P.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Job!
Customer service was wonderful! Sean takes personal care with explaining what is being done or needs to be done with my Veracruz. However I am kind of spoiled and my car did not receive a car wash this time.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/27/2017 09:56 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Service Advisor Sean is awesome and the staff is friendly
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/22/2017 11:46 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.
A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

AJ
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Alton J.
Clinton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Three
My car is still not fixed, two days later my check engine light is on again and I was told to bring it back on this coming Monday for service. Before you all kept my car for nine days to repair the ECS.
Recommended
Asia L C., Customer Service Liaison from Pohanka Hyundai responded on 11/22/2017 11:28 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.


If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue. 

Thanks Again,

A. Coleman
Customer Service Liaison
301-909-7381
Pohanka Hyundai Customer Service
1770 Ritchie Station Ct, Capitol Heights, MD 20743

Verified Customer
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Execellent service
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/20/2017 08:36 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.
A Coleman
301-899-7800
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

DH
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Denise H.
Oxon Hill, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly
This location is close to home and the staff is always courteous; especially, Sean. He keeps me informed of every detail regarding the service being performed on my car. He let's me know the condition of the car and if there are parts that need to be replaced.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/17/2017 06:56 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.
A Coleman
301-899-7800
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

MW
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Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Pohanka Review
Relatively new showroom. Convenient to home. Customer service is good.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/16/2017 07:03 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/16/2017 07:03 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

CK
gravatar
Cristina K.
Greenbelt, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Pohanka Hyundai of Capitol Heights, MD
The service I received was excellent. The staff I dealt with were friendly and explained everything in detail. The only issue I ran into, was when my car went through the complimentary car wash, my license plate was bent and the frame was broken. This was not the fault of any person, but due to the brushes as they cleaned my car. The Service Dept., addressed the issue and fixed it immediately.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/16/2017 07:07 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

AL
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Alexis L.
Bowie, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I love this dealership
They’re just awesome
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/14/2017 09:20 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

SR
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Stephanie R.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
excellent customer service
Very fast and efficient
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/13/2017 02:12 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Washington, DC
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service person Sean kept me informed and also checked recalls and cooercted recalls along with informing me what service/ approx cost for maintence pn next visit.
SATISFIED WITH THIS SERVICE VISIT!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/13/2017 09:25 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

GM
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Grace M.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service
My service rep is very knowledgeable and friendly. Shaun gave me information needed for my next service call.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/13/2017 09:28 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

HL
gravatar
Henry L.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Clean& friendly
Great
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/09/2017 07:44 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

TJ
gravatar
Tyrone J.
College Park, MD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I want to come back again
I want to come back to your facility but I have to make sure that I feel comfortable coming back to your facility
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/09/2017 07:48 AM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you. I will personally hand this to the service manager and have him reach out to you regarding this matter. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
excellent
professionalism
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/09/2017 07:56 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
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