DON'T BUY THIS CAR IF YOU ARE PLANNING ON TOWING
Bought our 2021 Santa Fe Limited specifically to tow on January 25, 2021. The salesman and the manager knew this. We were even quoted a price to install the tow package. After purchase we learned the tow package is not available. Have been waiting nearly 2 months now and we hear that you don't even have a prototype yet. Our travel plans have been ruined. We filed a complaint with Hyundai customer service, Case #18055925, with no solution in sight. Customer service case manager referred us back to the dealership and BBB complaint department saying there was nothing they could do. Hyundai buy back department cannot help either. This is false advertising as Hyundai website, dealers, etc all state the car will tow 3500 lbs. All our questions and research says it is able to tow. Page 6-83 of your manual states "A HYUNDAI trailer hitch accessory is available at an authorized HYUNDAI dealer". It is NOT!!! There is not a trailer hitch in existence that works, so this car CANNOT tow 3500lbs. I have been in contact with other owner of this model who are also angry as they cannot tow either.