Warranty repair - integrated thermal module broke within 3000 miles
I purchased my 2023 Sonata Hybrid Blue new at a Hyundai dealership. Within 2800 miles of usage (less than three months as I had to travel for a family emergency), the check engine light turned on. I took my vehicle to the nearest dealership on 12/5/2022, where they informed me that the integrated thermal module was malfunctioning and as the part was not in stock they'd need to keep my car with them for a couple days. The part originally had an ETA of 12/7/2022, but I didn't hear from the dealership until 12/9/2022 when I called them asking for an update.
At that point they informed me the part was backordered, with a new ETA of 12/21/2022. I then realized I'd need a loaner vehicle, and attempted to text / call the dealership multiple times without a response for several days. When they finally reached out a week later offering a loaner, I was planning to leave town for the holidays in a few days. I left on 12/18 but checked back via text and phone call on 12/21 and 12/23 since their last update had given an ETA of 12/21. They did not answer any of my texts or return my calls, so I had to involve Hyundai Corporate who assigned me a case manager.
When I finally got ahold of the dealership on 1/3/2023, they stated that the part was backordered with no ETA. My case manager explained that this meant the part wasn't available in any nearby warehouses, and the dealership confirmed that it can take weeks to months for a part to come in.
Bottom line: I find it utterly ridiculous for a vehicle to be breaking down within three months of purchase -- and beyond that, the part has been out of stock for over a month and counting on a 2023 model, when this car is obviously still being manufactured and sold. Not to mention the dealership has been a pain to work with. Would not recommend, though the car itself was nice enough.
Recommended
Verified Owner
