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BRAD DEAN

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1492 reviews)
76

Reviews of BRAD DEAN

RW
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Richard W.
Saint Charles, MO
2016 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/05/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
misdiagnosis, no communication, nine weeks for simple task
This dealership took 9 weeks for a simple job and had NO communication...every single time I had to call them. it took three weeks of calls for them just to get my correct call back number in the computer. That level of service for an automobile dealership who would hope to sell the same person numerous vehicles over their lifetime means this place may not be around for long.
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 12/07/2016 09:56 AM

We appologize for the delay while we waited for the additional part needed which was backordered to arrive.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
Verified Customer
Maryland Heights, MO
2010 Hyundai Genesis Co
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/26/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Poor service
Poor service
Not Recommended
Brad D. from St. Charles Hyundai responded on 10/28/2016 02:58 PM

thank you for the survey on your latest trip to our dealership, we apologize for the mis under standing on the squealing noise from the belts on your vehicle. i have tried to get in contact with you about getting the vehicle back in to be properly diagnosed. we look forward to hearing from you and getting you scheduled to bring the car by.

thank you, hyundai service
brad dean

636-441-4483
ext 141

Employees worked with
BD
BRAD DEAN
SR
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Sandra R.
Bridgeton, MO
2013 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/28/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Poor service and response to why.
Had appointment, waited over a hour. Asked why and did not get a full answer. Service only took 10 min., then had to wait another 20 min. for the bill. Talked with the Service Manager, who was not friendly.
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 09/28/2016 02:25 PM

We sincerely apologize for your poor experience. Thank you for taking the time to speak with us about it. If there is anything we can help with your Hyundai please let us know. Your business is important to us.

Thank you

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
Verified Customer
Chesterfield, MO
2018 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2021
verified customerVerified Customer
10
Category: Service
Josh reached out to me which I appreciate.
Josh from St Charles Hyundai reached out to me and I really appreciate his attention of my overall experience.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/25/2021
Service Type: Maintenance
10
Category: Service
Josh reached out to me.
Josh from St Charles Hyundai reached out to me and I really appreciate it.
JOSHUA H. from St. Charles Hyundai responded on 09/29/2021 11:57 AM

Thank you for the time on the phone and filling out the survey and giving us this information.  We are constantly working on giving our customers a better experience and your information is important to us.  Thank you for allowing us to resolve this with you and taking to time to fill out the follow up survey.  We look forward to seeing you again for your future automotive needs.

Thank you,
Brad Dean
Service Advisor 
St Charles Hyundai 
(636)278-9149

Employees worked with
BD
BRAD DEAN
KD
KYLE E DAVIS
LO
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Lawrence O.
Chesterfield, MO
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/08/2021
Service Type: Repair
Category: Service
Great service department!!!
Fast,courteous,solved all problems correctly and on time.
Recommended
JOSHUA H. from St. Charles Hyundai responded on 06/14/2021 09:17 AM

Thank you for taking the time to fill out the survey and letting us take care of the problem for you.  I apologize that we missed that extension, but glad that we could get that taken care of.

thank you,
Brad Dean
Service Advisor
(636)441-4481

Employees worked with
BD
BRAD DEAN
KD
KYLE E DAVIS
JS
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Jessica S.
O'Fallon, MO
2017 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/25/2021
Service Type: Repair
Category: Service
JOSHUA H. from St. Charles Hyundai responded on 03/26/2021 07:39 AM

Thank you so much for the time on the phone today.  Glad we can get this problem resolved for you.  If you need anything at all please give me a call.  I apologize again for the parts delay and the fact that we had no rental.  I appreciate you taking the time to fill out the survey again with a 5 star and I will do everything I can to help you.

thank you,
Brad Dean
Service Advisor 
(636)278-9149

Employees worked with
BD
BRAD DEAN
TL
TRAVIS J LONG
RW
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Richard W.
O Fallon, MO
2019 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2021
verified customerVerified Customer
Category: Service
rescore
good follow up
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/05/2021
Service Type: Repair
Category: Service
removed Facebook review
As I had spoken to several people at the dealership, my experience was certainly less than expected. I didn't receive numbers phone calls back and only got multiple phone calls when I left a negative Facebook review, which I later removed at request from dealership... my sediment is still the same. My service was certainly not good and I didn't even get a follow up phone call following the service to see if it was acceptable after ALL of the issues that we both know that I had that were the fault only of the dealership.

Having purchased hundreds of vehicles over the years, I will say that this dealership was the worst experience that I have had. I was not terrible, but I certainly won't be back as I get 5 star services from almost all other dealerships and certainly better follow up than I did here.
Not Recommended
JOSHUA H. from St. Charles Hyundai responded on 02/10/2021 02:50 PM

Richard is a good customer of Brad and didn't know this was his personal report card so he is going to rescore right away.

Employees worked with
BD
BRAD DEAN
KD
KYLE E DAVIS
GL
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Gary L.
Chesterfield, MO
2019 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/08/2020
Service Type: Maintenance
Category: Service
Great and caring service
Very pleased with the prompt service. Brad took care of my car needs.
Recommended
Brad D. from St. Charles Hyundai responded on 10/09/2020 06:06 AM

Thank you for the survey and for taking the time to talk to me about handling this issue. We look for forward to seeing you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
AM
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Archie M.
Bridgeton, MO
2017 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/26/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Do better
For my car to be hit while being serviced, I feel like nothing significant was done outside of just fixing the dent. My car came back with a dirty steering wheel, dirt on the seats and dirty paper mat
Not Recommended
Brad D. from St. Charles Hyundai responded on 04/27/2020 06:23 AM

Thank you for the survey on your recent service. We will be in touch shortly to resolve this matter. thank you again for the continued business done with our dealership. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
Verified Customer
O Fallon, MO
2014 Hyundai Santa Fe Sport
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
none
none
Not Recommended
Brad D. from St. Charles Hyundai responded on 12/30/2019 12:38 PM

We apologize for the inconvenience on your recent service. we will be in touch very shortly to resolve this issue! 
Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
PF
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Phillip F.
Saint Peters, MO
2016 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2019
verified customerVerified Customer
Category: Service
Service time
Brad D was very apologetic For my long wait for service.I appreciate his phone call to resolve this incident. Thank you Philip Forte
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/24/2019
Service Type: Maintenance
Category: Service
Service
Service for me was bad
Not Recommended
Brad D. from St. Charles Hyundai responded on 11/25/2019 05:45 AM

Thank you for the survey on your recent service with our dealership. we do apologize for the long wait time on your recent service, we will be in touch very soon to resolve this issue. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JH
JORDAN E HARTMAN
PF
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Patti F.
Saint Louis, MO
2013 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Finally Out of Warranty
Won't have to deal with this dealer not that it's out of Warranty. I can take it to an honest shop to get things fixed.
Not Recommended
Brad D. from St. Charles Hyundai responded on 08/23/2019 08:23 AM

We apologize for any inconvenience you may have had with your recent service work with our service department. We have reviewed the service appointment and will be in touch with you soon! Thank you! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
OK
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Olivia K.
Maryland Heights, MO
2016 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Far Too Long Service Times With No Communication
I called in to make an appointment and was told the appointment time would be noon. I arrive early, about 11:30, and asked if it was okay, I was told yes. Two hours later my vehicle is done, and it would have been longer had I not asked the service person to decline a car wash so I could get out of there as fast as possible (the service person I originally spoke with was on a lunch break at the time so I spoke with someone else). The entire reason why I came to Saint Charles Hyundai, which I fully explained to both the person who made the reservation for the oil change and in cabin air filter over the phone, was because the former Hyundai dealership I went to took way too long for oil changes, around 100 minutes. This was 120 minutes at your location. I have never wanted to leave a service center as quickly as I did. Yes the inside facilities were nicer than many other service centers but no one wants to wait two hours for an oil change and an in cabin air filter. Why would I want to come back here for regular maintenance if it's going to take this long, with an appointment? This wasn't horrible service, there was no service, no updates, no reason or call or information to the delay. If showing up early caused this then it seemed like I would have waited 90 minutes instead of 120 minutes, still not something I want to do. So please, I ask you, have faster service or tell your customers up front this will take a very long time, because when I asked about the timing for service two hours wasn't mentioned. I also made it very clear to Mister Bob that the prior Hyundai dealership never went over any charts/status of my vehicle in regards to the multi-point inspection, and this didn't happen at Saint Charles Hyundai either when I asked for it.
Not Recommended
Brad D. from St. Charles Hyundai responded on 07/30/2019 05:31 AM

Thank you for reviewing your recent service with our dealership, we do apologize for the very long wait and lack of estimated time for the service. We will be sure to correct these issues on any further service appointment. We hope to see you soon for your next routine service. 

Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
MS
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Matthew S.
Saint Louis, MO
2017 Hyundai Accent
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Maybe ok?
Seems like a solid car and good service so far, mostly. We'll see how it turns out.
Recommended
Brad D. from St. Charles Hyundai responded on 07/19/2019 06:33 AM

Thank you for the survey on your recent service with our dealership. We do only recommend parts that are needed for safety concerns or to pass inspections. We hope to see you soon for your next service with our dealership. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
SH
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Sheila H.
Saint Charles, MO
2011 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Work performance
Please read what I have written in other areas of this question report
Not Recommended
Brad D. from St. Charles Hyundai responded on 07/02/2019 05:19 AM

We do apologize for the quality of service provided at your last service appointment, We have corrected this issue and hope to see you soon for your next service appointment. 

Thank you! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
Saint Charles, MO
2012 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Lie
They mess up they don't owe up to it !! They make up things!
Not Recommended
Brad D. from St. Charles Hyundai responded on 06/19/2019 01:51 PM

We apologize for the mix up on your synthetic oil change. Feel free to give us a call anytime and we can correct the issue for you. Thank you! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DB
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Dwayne B.
Saint Louis, MO
2019 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Too long for just an oil change
Took over 2 hours for just a simple oil change!
Not Recommended
Brad D. from St. Charles Hyundai responded on 05/30/2019 07:25 AM

We apologize for the long wait time on your recent service with our dealership. Unfortunately we were experiencing a high volume of vehicles at that time and will be sure to give a better estimate of time in the future. 

Thank you! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
Lake Saint Louis, MO
2017 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Usually the best service.. the last visit took 2 hours for an oil change and routine service.
Overall with add on filter change cost plus labor was too expensive. I have bought 4 cars and expected better service for a repeat customer.
Recommended
Brad D. from St. Charles Hyundai responded on 03/06/2019 05:47 AM

We do apologize for the long wait on your recent services with our dealership. We will be in touch shortly regarding those services. Thank you for the review on your visits to our dealership. 


Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
Saint Charles, MO
2017 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mediocrity
The Service folks are unable to fix a shifting issue with the transmission.

They also forget to perform all the services that I requested to be performed.
Not Recommended
Brad D. from St. Charles Hyundai responded on 02/27/2019 08:40 AM

Thank you for the review on your recent service with our dealership, We do apologize for the mix up with the tire rotation and we would be happy to take care of that for you at anytime we are open. We will be sure to reach out to you very shortly regarding this matter. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
Verified Customer
Saint Peters, MO
2018 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ver slow service.
Two and 1/2 hours for a simple oil change was unsatisfactory.
Not Recommended
Brad D. from St. Charles Hyundai responded on 01/16/2019 07:22 AM

We apologize for the long wait on your recent service with our dealership. Unfortunately we were experiencing a high volume of vehicles at that time and doing our best to keep them moving. We will be in touch with you shortly about your recent service. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
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