Thank you for the survey on your recent service. we hope to see you soon!
Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
My name is Josh Higginbotham and i am the new service manager here at St Charles Hyundai. I appreciate you taking the time to fill out the survey and giving me this information. I am working on changing some small processes around here to make sure we cover a little more of the details. I am also working on increasing the staff. Your information helps us provide better customer experience, and that is my #1 goal. If you could take the time to rescore the survey to a 5 star I would appreciate it. This survey directly affects Brad and I would hate for Brad to be penalized for others mistakes. If you have any other concerns or questions, please give me a call or email.
Thank you,
Josh Higginbotham
Service Manager
direct line : (636)244-5147
email : josh.higginbotham@stcharlesauto.com
Thank you for the survey. We hope to see you soon!
Brad DeanThank you for the survey. We hope to see you soon!
Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Mr. Wallace
My name is Josh Higginbotham and I am the new service manager here at St Charles Hyundai. I have been going through our surveys of previous visits and I would like to have a chance to earn your business back and make you feel confindent in our dealership again. If you would have a few minutes to give me a call I would reall appreciate it.
thanks,
Josh Higginbotham
Service Manager
St Charles Hyundai
(636)244-5147
Ms. Vallero,
Thank you for speaking with Brad today. He was very upset when he saw the score that you gave him. I am very happy he was able to resolve your concern. Your 100% satisfacation is always our #1 Goal. Please reach out to me personally if you have any further concerns.
Thank you again,
Ed Troutman
Fixed Operations Director
St. Charles Auto Group
Mr. Kaminski - Thank you for taking the time to speak with us about your experience and we are happy we were able to address your concerns! Please do not hesitat to reach out if there is anything else we can do for you and we look forward to assisting you again soon!
Thank you for the great review! We appreicate your business.
Sincerely, Clint Johnson
636-278-9233