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SureCritic / Hyundai Dealer / St. Charles Hyundai / BRAD DEAN
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BRAD DEAN

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1492 reviews)
76

Reviews of BRAD DEAN

Verified Customer
St. Louis, MO
2005 Hyundai Tiburon
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/17/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service not finished
I have written in details all the issues that makes this service problematic. I did come before to St. Charles and received and excellent service as well as a replacement vehicle. However, this time it was very rushed and the person who worked on my car didn't seem to fully explain what's wrong with my car and what was done. Also he only said that everything should be fine, when the car isn't fine.
Not Recommended
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
KH
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Kyle H.
O Fallon, MO
2015 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2021
verified customer Verified Customer
Category: Service
They made it right
I am writing this review as an amendment to a previous review regarding an oil change. During the oil change there were some bolts missed and I was fairly upset to say the least as it caused damage to the vehicle. I was hopeful that St. Charles Hyundai would make it right as we have been going there for a number of years and had plans of purchasing future vehicles from them. They did make it right. The service manager was top notch with his approach to the situation and the entire team reminded us why we choose to do business with St. Charles Hyundai. Thank you to the entire staff for helping us get back the feeling that we have always had for your dealership ship. Mistakes happen but how you all handled it proves that you are second to none
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/31/2021
Service Type: Maintenance
Category: Service
Missed bolts AGAIN
Once again St. Charles Hyundai missed bolts on the undercarriage plate that they remove during an oil change. The first time it was only one bolt and the piece itself was fine. This time, they missed three bolts which resulted in damage to the piece itself and who knows what else. I cannot believe after years of going there that they can now not perform a simple oil change on our Genesis without forgetting to put parts back on the car. I'm hopefully they will make this right but not sure if I will ever go back.
Not Recommended
JOSHUA H. from St. Charles Hyundai responded on 06/04/2021 02:53 PM

Thank you for taking the time to fill out the survey.  Glad we could resolve your problems and we hope to see you soon.

thank you,
Brad Dean
Service Advise
St Charles Hyundai

Employees worked with
BD
BRAD DEAN
RW
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Richard W.
O Fallon, MO
2019 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2021
verified customer Verified Customer
Category: Service
rescore
good follow up
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/05/2021
Service Type: Repair
Category: Service
removed Facebook review
As I had spoken to several people at the dealership, my experience was certainly less than expected. I didn't receive numbers phone calls back and only got multiple phone calls when I left a negative Facebook review, which I later removed at request from dealership... my sediment is still the same. My service was certainly not good and I didn't even get a follow up phone call following the service to see if it was acceptable after ALL of the issues that we both know that I had that were the fault only of the dealership.

Having purchased hundreds of vehicles over the years, I will say that this dealership was the worst experience that I have had. I was not terrible, but I certainly won't be back as I get 5 star services from almost all other dealerships and certainly better follow up than I did here.
Not Recommended
JOSHUA H. from St. Charles Hyundai responded on 02/10/2021 02:50 PM

Richard is a good customer of Brad and didn't know this was his personal report card so he is going to rescore right away.

Employees worked with
BD
BRAD DEAN
KD
KYLE E DAVIS
Verified Customer
O'Fallon, MO
2020 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/30/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
employees in customer waiting area should be wearing facemasks
employees in customer waiting area should be wearing facemasks
Not Recommended
Employees worked with
BD
BRAD DEAN
DH
DUSTIN A HELLER
TH
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Tennille H.
Saint Charles, MO
2019 Hyundai Veloster N
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/29/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Scheduling appointments when closed...
No returning phone calls and scheduling appointments when closed.
Not Recommended
Brad D. from St. Charles Hyundai responded on 11/30/2020 04:31 PM

Thank you for the survey on your recent service. We do apologize for any inconvenience that may have happen when scheduling the vehicle in, we will be in touch very shortly to resolve this matter. 

Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Ed T. from St. Charles Hyundai responded on 01/13/2021 02:44 PM

Mr. Hite,

Thank you so much for returning my call today. I am so happy we were able to discuss your concern and come to a happy resolution for you. Your 100% satisfaction is always our #1 goal. 
You now have my cell phone number. Please reach out to me personally if you have any further concerns. 
Thank you again,
Respectfully,
Ed Troutman
Fixed Operations Director
St. Charles Auto Group

Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
Verified Customer
Hazelwood, MO
2018 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2020
verified customer Verified Customer
Category: Service
Extra measure
They go the extra measure to get it right and ensure customer satisfaction.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/25/2020
Service Type: Maintenance
Category: Service
Service not what it used to be
Service was adequate but they no longer go the extra measure to ensure return customers.
They are not close to our home nor competitive in pricing so am seriously considering going elsewhere for routine maintenance.
Not Recommended
Brad D. from St. Charles Hyundai responded on 11/30/2020 04:32 PM

Thank you for the survey on your recent service. We will be in touch very to soon to speak about the recent service on your vehicle. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
Saint Charles, MO
2020 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2020
verified customer Verified Customer
Category: Service
Great Response to service
Very quick response to a problem with service time. Thank you!
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/12/2020
Service Type: Maintenance
Category: Service
Poor service
Way too long of a wait!
Not Recommended
Brad D. from St. Charles Hyundai responded on 11/12/2020 12:57 PM

Thank you for the survey on your recent service. Glad we could talk and resolve the issue with the recent service, We look forward to your future services with our dealership. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DUSTIN A HELLER
Verified Customer
Lake Saint Louis, MO
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2020
verified customer Verified Customer
Category: Service
Had an issue that needed resolved, technician personally called and is helping resolve.
Recently took my car in for routine maintenance, noticed a new electrical issue(speaker), and new vibration after the appointment. Could not get a call back after 1 week of daily calls/voicemails. Finally heard back from advisor who was very helpful in getting me scheduled to come back in to resolve issue.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/21/2020
Service Type: Maintenance
Category: Service
Dealership needs updated, staff need to be trained, poor technicians
Took my car in for routine maintenance (tire rotation/oil change), got it back with electronic issues/engine issues that now need additional repair.
Not Recommended
Brad D. from St. Charles Hyundai responded on 09/21/2020 03:03 PM

Thank you fort taking the time to speak with me on this issue. Glad we could get everything resolved and scheduled in for the service. Thank you for the business done with our dealership and hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DC
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Dennis C.
Saint Peters, MO
2012 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Oil change
Brad Dean is an exceptional service advisor , he is my go to guy when I need service
Not Recommended
Brad D. from St. Charles Hyundai responded on 09/14/2020 06:16 AM

Thank you for the great five star survey.We hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
KD
KYLE E DAVIS
BD
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Bernice D.
Saint Peters, MO
2016 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/08/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Not COVD-19 friendly
After waiting longer than usual sitting between people not wearing masks I was upset. I have waited in other places during this time and chairs were removed so we were distanced. Most businesses are requiring masks but even the sales employees were not wearing them as they walked through the area. The service people were. Then I was asked to sign my paperwork with a pen that everyone was using but I did not see any sanitizer to use when done. Just very surprised about this at your dealership. If I recommend this service facility I will tell them about my experience. At this time my answer below will be no.
Not Recommended
Brad D. from St. Charles Hyundai responded on 08/11/2020 02:52 PM

We apologize for the inconvenience during your recent service with our dealership. I would like to discuss this to resolve the issue please call me at your earliest convenience. Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JH
JORDAN E HARTMAN
MD
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Michael D.
O'Fallon, MO
2020 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/25/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
N/A
N/A
Not Recommended
KEVIN M. from St. Charles Hyundai responded on 05/26/2020 08:36 AM

Thank you for taking the time to speak with us on your recent service visit. We appreciate your patronage and look forward to seeing you again soon! 

KEVIN M. from St. Charles Hyundai responded on 05/26/2020 12:53 PM

Mike - Thank you for taking the time to speak with you about your visit. We look forward to serving you in the future! 

Employees worked with
BD
BRAD DEAN
JH
JARED HENNING
AM
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Archie M.
Bridgeton, MO
2017 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/26/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Do better
For my car to be hit while being serviced, I feel like nothing significant was done outside of just fixing the dent. My car came back with a dirty steering wheel, dirt on the seats and dirty paper mat
Not Recommended
Brad D. from St. Charles Hyundai responded on 04/27/2020 06:23 AM

Thank you for the survey on your recent service. We will be in touch shortly to resolve this matter. thank you again for the continued business done with our dealership. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
RL
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Rita L.
O'Fallon, MO
2016 Hyundai Santa Fe Sport
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/23/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Lack of communication
I asked to have my car washed and this didn't happen.
I asked if there were any discounts for health care workers and no response. Apparently there are.
Not Recommended
Brad D. from St. Charles Hyundai responded on 04/27/2020 06:21 AM

Thank you for the survey on your recent service. We will be in touch shortly to resolve this matter. thank you again for the continued business done with our dealership. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
MB
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Michael B.
Weldon Spring, MO
2011 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2020
verified customer Verified Customer
Category: Service
Favorably resolved issues.
Service Manager favorably resolved matters.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/10/2020
Service Type: Maintenance
Category: Service
Poor communication.
May recommend to others. Not sure.
Not Recommended
Brad D. from St. Charles Hyundai responded on 04/10/2020 11:52 AM

Thank you for the survey on your recent service and thank you for taking the time to talk about the recent service. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JH
JARED HENNING
CM
gravatar
Craig M.
Lake Saint Louis, MO
2013 Hyundai Veloster
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2020
verified customer Verified Customer
Category: Service
Service writer
At my age (dont even ask, LOL) i have owned a lot of cars and dealt with a lot of service writers . Brad is without a doubt the most conscientious and professional i have ever met. He always listens well and even asks a few questions if he fells he needs to. After the service he verbally explains the recommendations in detail. Give that guy a RAISE !
Not Recommended
Employees worked with
BD
BRAD DEAN
TL
TRAVIS J LONG
Verified Customer
Lake Saint Louis, MO
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service!
Highly recommend!
Not Recommended
Brad D. from St. Charles Hyundai responded on 03/30/2020 12:56 PM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
KD
KYLE E DAVIS
CP
gravatar
Charles P.
O'Fallon, MO
2019 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2020
verified customer Verified Customer
Category: Service
The dealership is working to resolve the problem
They seem to be going the extra mile to resolve my issue
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/19/2020
Service Type: Maintenance
Category: Service
Poor service
Just really poor service
Not Recommended
Brad D. from St. Charles Hyundai responded on 02/20/2020 01:39 PM

Thank you taking the time to talk with us about your service. We hope to see you very soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Brad D. from St. Charles Hyundai responded on 02/27/2020 07:56 AM

Thank you for the great five star survey. We are glad we could get this resolved and get back to great service for your vehicle. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
O Fallon, MO
2014 Hyundai Santa Fe Sport
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/30/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
none
none
Not Recommended
Brad D. from St. Charles Hyundai responded on 12/30/2019 12:38 PM

We apologize for the inconvenience on your recent service. we will be in touch very shortly to resolve this issue! 
Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
PF
gravatar
Phillip F.
Saint Peters, MO
2016 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2019
verified customer Verified Customer
Category: Service
Service time
Brad D was very apologetic For my long wait for service.I appreciate his phone call to resolve this incident. Thank you Philip Forte
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/24/2019
Service Type: Maintenance
Category: Service
Service
Service for me was bad
Not Recommended
Brad D. from St. Charles Hyundai responded on 11/25/2019 05:45 AM

Thank you for the survey on your recent service with our dealership. we do apologize for the long wait time on your recent service, we will be in touch very soon to resolve this issue. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JH
JORDAN E HARTMAN
JH
gravatar
James H.
O Fallon, MO
2012 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/17/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Extended warranty diagnosis
I brought my vehicle in cause I had received an extended warranty for our Elantra. I have 105,000 miles on my car and the warranty was up to 120,000. My car was making a lot of ratteling noises and when I called to make tree appointment, I asked how I would know if the problem was the warrantied part. The service guy said that it sounded like the problem.
But they would charge me a fee to diagnose the problem. I wouldn’t have to pay it if it was the warranted part.
But that is ridiculous that I have to pay to see if my car qualifies to have a part replaced that they extended the warranty on.
Not Recommended
Brad D. from St. Charles Hyundai responded on 09/19/2019 06:42 AM

Thank you for the survey on your recent service with our dealership. We hope to see you soon for your next routine maintenance. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
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