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SureCritic / Hyundai Dealer / Eckert Hyundai / DYLAN HULME
DH

DYLAN HULME

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(167 reviews)
100

Reviews of DYLAN HULME

Verified Customer
Krum, TX
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly service
They met me at my car and had a comfortable place for me to wait. I was kept informed through out the time I waited. They were always friendly and considerate.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/22/2016 05:54 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DH
DYLAN HULME
BP
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Brad P.
Flower Mound, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great staff, hard working, fair and mindfull.
Great team at Eckert!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/12/2016 06:21 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DH
DYLAN HULME
PH
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Patricia H.
Lubbock, TX
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Cusstomer Service
Customer service separates one car dealership/service department from another. Friendly attitude. As a seasoned citizen/customer, patience from employees is appreciated.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/09/2016 12:24 PM

Thank You Ms. Howard, very kind of you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
DS
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David S.
Denton, TX
2013 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Greay service
Great service, fast, and thorough.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/09/2016 12:12 PM

Thank David, great spelling by the way.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DH
DYLAN HULME
D
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D.
Roanoke, TX
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and efficient service.
I did not have an appointment and came in Saturday. They where very helpful. They fixed my steering problem and fixed my brakes and got me out the door in a timely fashion.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/03/2016 06:22 AM

Thank you sir

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DH
DYLAN HULME
SE
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Stephanie E.
Aubrey, TX
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Customer Service
Great place and great customer service
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/01/2016 06:39 AM

Thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
CM
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Corinne M.
Carrollton, TX
2016 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/30/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Stan Becker is the VERY Best!!!
YES, I always will
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/01/2016 06:39 AM

Ms. Minor

This will be addressed today, i apologize.  That is not our intent at all. The service advisor are graded by Hyundai on a 5 star rating and anything less than that is a failing grade, is there anything that we could do to get this corrected? Our goal is to provide you with honest and ethical work on your vehicle. Again i do apologize for the delay upon arrival. 

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
BM
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Billie M.
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
helpful
Very courteous
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/25/2016 08:26 AM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DH
DYLAN HULME
JO
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Jane O.
Denton, TX
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The people.
Very good service and knowable employees.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/25/2016 08:17 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DH
DYLAN HULME
CH
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Carol H.
Whitesboro, TX
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly Service
Reliable, friendly, competent service
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/20/2016 07:25 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DH
DYLAN HULME
GM
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Greg M.
Lewisville, TX
2008 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent, professional service!
My 2008 Sonata just passed 180,000 miles so I scheduled my 30,000 major service, state inspection and overall review to be done while I was out of town for a few days. Dropped the car off to Jimmy, who stayed in touch with me while I was away to let me know what they found and when they were done. Verified when I would be back so they would have the car cleaned for me. Great staff and professional service!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/17/2016 03:12 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DH
DYLAN HULME
RS
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Richard S.
Denton, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Outstanding service
Everything about my service visit was excellent. Service advisor Jimmy Deleon and the service tech both went the extra mile to give me great service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/13/2016 04:49 PM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DH
DYLAN HULME
Verified Customer
Lewisville, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Knew what the problem was when described
When I described the problem they automatically knew what was wrong and fixed it within 1 hour. A fuse blew but they fixed it right away. Great service team!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 11/21/2015 05:35 AM


Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
Verified Customer
Keller, TX
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
Eckert has serviced my Santa Fe since we bought it there in 2007. I trust them to do the work right the first time.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/01/2015 03:41 PM


Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
RM
gravatar
ROYAL M.
Lewisville, TX
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
I had the 30k service performed and they told me exactly what to expect and even gave me a loaner. The work was completed timely with no surprises. I was impressed when I picked up the vehicle to see that it had been washed and cleaned. This is customer service at it's best. The Denton team is awesome.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/25/2015 05:04 AM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DH
DYLAN HULME
WJ
gravatar
WILLIAM J.
Corinth, TX
2001 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
EASE OF ACCEPTABILITY & CLOSENESS TO HOME
NONE
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/11/2015 01:43 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
Verified Customer
Flower Mound, TX
2013 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/26/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not very personable
I guess I am used to a better quality of service, ie as being met and greeted when I drop off my car. Also, I was told that the service would be an hour when I called to see how long it would take and it ended up being 3 1/2. I did not plan for this.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/26/2015 03:42 PM

Mr Lyons,

 I apologize for the service you received sir, the actual service performed is a service was a major service with Hyundai. My staff should have keep you in the loop with the progress and time requirements, not what i expect from my staff again i apologize.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
DS
gravatar
DOUGLAS S.
Corinth, TX
2008 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
a/c service
very pleasant experience
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/20/2015 03:38 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DH
DYLAN HULME
DK
gravatar
DELAUREN K.
Aubrey, TX
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick and Thorough
Jimmy was incredibly helpful and ensured service was completed quickly and thoroughly.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/07/2015 01:11 PM

thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DH
DYLAN HULME
JT
gravatar
James T.
Tioga, TX
2005 HYUNDAI TUCSON
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service!
Great service staff and excellent work. Our ten years old Tucson runs like new.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/29/2015 01:43 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DH
DYLAN HULME
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