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SureCritic / Hyundai Dealer / Puente Hills Hyundai / DONNIE VO
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DONNIE VO

Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(438 reviews)
76

Reviews of DONNIE VO

FM
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Frank M.
Walnut, CA
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Immediate service and met timeframe committment. I like that!! Frank M
Great explanation on time to complete my service and met their comment. Way to go Service!!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/01/2019 10:51 AM

We are so glad your experience here was a positive one.
Thank you for the 5 stars

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
RV
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Robert V.
Monterey Park, CA
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/30/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Communication
They know what I need and they get it done
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
AO
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Alfonso O.
Lancaster, CA
2014 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good
Very good ?
Recommended
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
Verified Customer
Covina, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Sonata Owner
Very kind, helpful and courteous service. I live in Glendora where we have a Hyundai dealer but drive out of my way because it's serves is so much more Superior at Puente Hills.
Recommended
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
JB
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Jung B.
Fullerton, CA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast & kindly
They was very kind to me.
finished work quickly.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
Verified Customer
Placentia, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer Service
First, Excellent customer service!
I had a problem with my gas meter and they did a great job! I am very satisfied with the service.
Recommended
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
AM
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Anissa M.
Whittier, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer service
Very helpful and not pushy
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 05/22/2019 03:53 PM

Thank you for taking the time to fill out our survey.

We also appreciate 5 stars.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
Verified Customer
Whittier, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Thank you
Thank you for the great help.
Recommended
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
OM
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Olivia M.
Monterey Park, CA
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service
I am very pleased with the service done on my Santa Fe. My service representative, Javier, was excellent, and he kept me informed on what was being done. Everything was explained to me. The price was reasonable and I am very pleased.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 05/22/2019 03:55 PM

We are so glad your experience here was a positive one.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
Verified Customer
Hacienda Heights, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service
It’s always a pleasure taking my car in for any service.
Everyone is so nice and accommodating.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
CM
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Christy M.
Walnut, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service visit
Courteous service and competitive prices.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 05/22/2019 03:55 PM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
DP
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Donghwan P.
Brea, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
My service advisor is really good and fast and make thing right.
thank you
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
LM
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Lisa M.
Hacienda Heights, CA
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/14/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
They are organized
They do a good job on customer service
Recommended
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
Verified Customer
Hacienda Heights, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Service Center - Oil Change
The individuals behind the desk at the service center were extremely helpful and kind. I walked up, they asked me what I needed, and then they provided the service. It was quick and painless.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
DT
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David T.
Chino, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
My service rep have me professional and courteous atention
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 05/07/2019 11:40 AM

Thank you for taking your time and fill out the survey.
We also appreciate the 5 stars!

                       

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
WY
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Woon Y.
Los Angeles, CA
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great services
Service manager named Sean Kim provided a great service to us.
He got a proficient knowledge on car service.
He knows what customer satisfaction is.
In addition, his team members did great job!
They all were very kind and considerate.
Recommended
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
Verified Customer
Diamond Bar, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great job
Everyone is amazing
Recommended
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
JL
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Juan L.
La Puente, CA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Always a great experience
The staff is always incredibly helpful and keep you updated throughout your cars process.
Recommended
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
MW
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Michael W.
West Covina, CA
2016 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Michael
Overall staff and service
Recommended
Employees worked with
DV
DONNIE VO
MT
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Michael T.
Cty Of Cmmrce, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
The Customer Service Is great. Wendy Calderon was an amazing help at the service drive. Everyone was really friendly and polite. Great atmosphere at Puente Hills.
Puente Hills Hyundai is a great facility with amazing and helpful people and I will definitely go back.
I don't think I would recommend the Vehicle I got to any of my family or friends though,
as it is very unsafe. The car hesitates on take off as well as sputters like it wants to turn off. I have almost been
in a couple accidents because of that. If I would have known the car was going to do that I would of never
purchased it. I am very disappointed and fearful for my family in this vehicle. I almost want to contact Hyundai to see what can be done.
On the upside Puente Hills Hyundai is trying everything they can to help me out.
I like Hyundai's I just wouldn't recommend the Elantra Sport Turbo very unsafe.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 04/26/2019 04:32 PM

Thank you for the beautiful wording!
Your feedback is very valuable to our dealership.
We are so glad your experience here at service was a positive one. Wendy will love this review.

I feel bad that you are not completely happy with your Elantra....  Please let me know if there is anything I can do for you to like your car again.

Thank you for the 5 stars, too.^^

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
DV
DONNIE VO
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