DV

DONNIE VO

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(438 reviews)
76

Verified Customer
Upland, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2019
verified customerVerified Customer
Category: Service
Good service
They make it comfortable while you wait.
Recommended
Employees worked with

RK
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Roger K.
Diamond Bar, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Work always done well, delivered at the time promised, fair value
My service writer, Javer E., is just great. I give him 6 stars ****** Five is not enough.
Recommended

Verified Customer
Upland, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2019
verified customerVerified Customer
Category: Service
Good service
They make it comfortable while you wait.
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/18/2019
Service Type: Repair
Category: Service
usually have good service
I was let down by the rude response when I was just going to ask an estimated time of completion
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/19/2019 04:23 PM

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 03/19/2019 04:24 PM

  It’s unfortunate the service did not meet your expectations.  Please call me directly if I can help you in the future.
   We also appreciate your feedback and look forward to making your experience with us to be much better, improved one next time.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with

BL
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Belinda L.
Diamond Bar, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick and thorough
Great service technician. He’s an asset to your company.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/18/2019 10:55 AM

We always appreciate positive feedback from our customers.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

BM
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Beatrice M.
Pico Rivera, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My review.
I always get immediate help and overwhelming courtesy.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/18/2019 10:57 AM

We appreciate your feedback and look forward to many more years ahead to serve you.

Thank you for the 5 stars.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

CB
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Christine B.
Whittier, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Everyone is so nice!!
Javier always takes care of me with a smile, always asks how I have been. He is honest and doesn't try to sell me extra services!!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/18/2019 10:57 AM

Thank you for taking the time to fill out our survey.
Your feedback is very valuable to our dealership.
We like the 5 stars, too^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

BN
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Bernadette N.
La Palma, CA
2018 Hyundai Ioniq Plug
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly atmosphere and fast service.
Didn't have to wait long for the service.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/18/2019 10:59 AM

Your feedback is very valuable to our dealership.

We are so glad your experience here was a positive one.

We also appreciate 5 stars.          

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with

Verified Customer
Bell, CA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/12/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Your employees commitment
Fulfill your agreement
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/14/2019 12:15 PM

 It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future.
Thank you for filling out the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

GD
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Gustavo D.
Pico Rivera, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great CS service
As always, Javer got me in and out without any delays.
He always exceeds the expectations I have and that is the reason I keep coming back to Puente Hills Hyundai Service department!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/14/2019 12:16 PM

We appreciate your feedback and look forward to many more years ahead to serve you.

Thank you for the 5 stars.^^      

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

IV
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Isaiah V.
San Dimas, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service
Always served with great customer service in timely manner
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/12/2019 01:48 PM

 

We appreciate your feedback and look forward to making your experience with us to be even better one next time.  Thank you for the 5 stars!!

                            

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

RR
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Rhio R.
Hacienda Heights, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
They have always treated me very good there and I also just recommended a friend and he will be buying a car from you this week because your service has been very good to me
Like I said your service has always been good I have recommended a friend and he will be buying a car from you guys this week
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/08/2019 08:06 AM

We appreciate your feedback and look forward to making your experience with us to be even better one next time.  Thank you for the 5 stars!!

                            

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with

LA
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Lilian A.
La Puente, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
They are very good at what they do.
Always attentive and ready to help.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/08/2019 08:06 AM

Thank you for taking the time to fill out our survey.
Your feedback is very valuable to our dealership.
We like the 5 stars, too^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with

HM
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Helga M.
Hacienda Heights, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Service was great. I was a walk in and they had me out in less than 90 minutes for an oil change. They even washed my car.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/05/2019 04:23 PM

We are so glad your experience here was a positive one.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

MF
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Manuel F.
Maywood, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Sean was amazing
Great service and in a very quick.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/02/2019 02:04 PM

Thank you so much for the great review.
We also appreciate 5 stars.
Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.


Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with

AL
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Alejandra L.
Montebello, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and friendly service
I bought my Tucson here to begin with and they hooked it up with a great deal so of course I come for service and it’s just as great, always friendly, fast, and reliable
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/01/2019 12:19 PM

Your kind words are much appreciated.
We always appreciate positive feedback from our customers.
Thank you for taking the time to fill out our survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 03/02/2019 02:05 PM

When our customers leave here happy, that makes us happy.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

AJ
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Arlette J.
La Puente, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
definitely would recommend to others! Fast, and accurate
Tino was great!!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/01/2019 12:20 PM

When our customers leave here happy, that makes us happy.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 03/02/2019 02:05 PM

We understand your time is valuable.  We appreciate your feedback.
We also appreciate 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with

MS
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Meghan S.
Whittier, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
I have delt with Jay and JJ both very professional and knowledgeable
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/01/2019 12:23 PM

We understand your time is valuable.  We appreciate your feedback.

We also appreciate 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

SY
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Sunny Y.
Hacienda Heights, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
I feel welcomed.
The emploees are very kind and the services are great.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/01/2019 12:24 PM

We are so glad your experience here was a positive one.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

RW
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Rebecca W.
West Covina, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Recalls
I had multiple recalls open on my vehicle and the gentlemen there not only took my car in early but the estimated 2.5/3 hours that they gave me ended up only being 2 hours. Plus the free car wash was also very appreciated.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/01/2019 12:25 PM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with

JS
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Joseph S.
Diamond Bar, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil change
Friendly and quick service
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/25/2019 05:31 PM

Thank you for taking the time to fill out our survey.

We also appreciate 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
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