Business Solutions
SureCritic / Hyundai Dealer / Puente Hills Hyundai / JOEY PEARRING
JP

JOEY PEARRING

Puente Hills Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(96 reviews)
80

Reviews of JOEY PEARRING

CP
gravatar
Cecie P.
West Covina, CA
2021 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2022
verified customerVerified Customer
10
Category: Service
Re- scoring after getting contacted by George Secoff
I am giving George and Hyundai a re-score because I was contacted the day I posted my previous experience with the services on Feb 11, 2022. I appreciate that he took time to contact me and ensured me that this will not happen again. I was honored a detail for this unfortunate chain of events, but over all my main reason for posting my previous comment was to raise awareness and accountability. With that said, I look forward to giving Puente Hills Hyundai another opportunity in the future.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/15/2022
Service Type: Repair
0
Category: Service
Poor service
The advisor I was given, George Secoff, made assumptions as to what I qualified for. First, without looking at intake info( mileage,etc). Secondly, he didn’t even bother looking up my vehicle info regarding my warranty coverage. Returned car incomplete. Basic service of topping fluids, even after I specified I needed windshield fluids topped. I had to go in the next day to get finalized.
SEAN K., Service Director from Puente Hills Hyundai responded on 02/15/2022 02:51 PM

Dear customer,
  Thank you for your input. Your feedback is very valuable to our dealership. Customer satisfaction is our #1 priority but as you experienced, it is not always successful. Please accept my sincere apology for the inconvenience we caused...I will ask George to follow up. Thank you again for taking your own time to fill out the survey

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
GS
GEORGE SECOFF
JP
JOEY PEARRING
MW
gravatar
Michael W.
West Covina, CA
2016 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Service
Jae Lee is the best. Not only does he take care of my cars I think he does above and beyond the requirements. It’s a great experience every time I come to get my cars serviced, he goes the whole nine yards to make sure everything goes smoothly and on top of that he’s a great guy. I never had a bad experience coming there. Great Job
SEAN K., Service Director from Puente Hills Hyundai responded on 09/30/2021 09:22 AM

Thank you so much for the great review.
We also appreciate the 5 stars!
Your kind words are much appreciated. We all enjoyed reading your comments(especially, Jae Lee).^^
We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JP
JOEY PEARRING
CA
gravatar
Corazon A.
Moreno Valley, CA
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2021
verified customerVerified Customer
Category: Service
Service
Fast and efficient
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/06/2021
Service Type: Maintenance
Category: Service
Service
Excellent
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/07/2021 11:55 AM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

 

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 08/09/2021 04:38 PM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JB
JHORDAN B BORLA
JP
JOEY PEARRING
JV
gravatar
John V.
Rowland Heights, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service experience!
My car failed a smog check (engine light) so i took it in to get checked.Had a misfire in the 3rd cylinder and it was covered by Hyundai 100 mile 10 year warranty.Car was repaired in 2 weeks and a loaner was provided free of charge. Was very happy with the service i received from Javier Esquivel. Car runs great and passed the smog check now. Very pleased with the service i received from Puente Hills Hyundai.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/15/2021 09:28 AM

Thank you for filling out the survey. Your feedback is very valuable to our dealership.
We are so glad to hear that your experience here was a positive one.
We also appreciate 5 stars. We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
JP
JOEY PEARRING
Verified Customer
Brea, CA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fantastic service!!
Puente Hills Hyundai is the best best Hyundai location in southern California because of the friendly and knowledgeable staff!!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/18/2021 03:33 PM

Thank you so much for the great review.
We also appreciate the 5 stars!
Your kind words are much appreciated. We all enjoyed reading your comments.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
JP
JOEY PEARRING
Verified Customer
Temecula, CA
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great selection and staff
Great selection of cars and staff are very friendly. Got my first car here! I love it. :)
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/20/2021 10:32 AM

Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.
We also appreciate 5 stars. 감사 합니다.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JP
JOEY PEARRING
Verified Customer
El Monte, CA
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/14/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service experience
The only thing I had to comment in was the External Car wash, job done was messy, I had to wipe off the dirts myself as is still dripping water with dust when car is ready.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/14/2021 04:23 PM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Please stop by when you have a chance.  We will wash your car again.  Of course no dripping this time.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
JP
JOEY PEARRING
CB
gravatar
Charlotte B.
Whittier, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always pleasant
They have excellent service . Always polite and helpful
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/23/2020 11:44 AM

We are so glad your experience here was a positive one.
Thank you for the 5 stars.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
JP
JOEY PEARRING
KS
gravatar
Kathleen S.
Whittier, CA
2012 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent customer service
Christine was very helpful, pleasant, professional and followed through on all aspects. Felt taken care of in her care.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 05/19/2020 04:23 PM

When our customers leave here happy, that makes us happy.
Thank you for the 5 stars.

We are so glad your experience here turned out to be a positive one.
Christina is going to love this review.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JP
JOEY PEARRING
LW
gravatar
Larry W.
Hacienda Heights, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Total confidence with Javer, the service advisor
Friendly people, clean environment, and trust the service advisor, Javer
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/26/2020 03:03 PM

We appreciate your feedback and look forward to making your experience with us to be a great one next time, too.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
JP
JOEY PEARRING
DM
gravatar
Deborah M.
La Habra, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
I received my scheduled maintenance service within the time frame given -- no upsale gimmicks and car was washed as well. Waiting area was comfortable and I enjoyed some complimentary tea as well. It's a pleasure coming into Hyundai in Puente Hills.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/19/2020 08:53 AM

We appreciate your feedback and look forward to making your experience with us to be a great one next time, too.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
JP
JOEY PEARRING
Verified Customer
Los Angeles, CA
2015 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good work
Got the vivar back in faster time than expected, pleasant surprise to a busy day.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/13/2020 10:39 AM

We understand your time is valuable.  We appreciate your feedback.

We also appreciate 5 stars!!

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
JP
JOEY PEARRING
BT
gravatar
Brittany T.
La Puente, CA
2019 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/01/2019
Service Type: Maintenance
Category: Service
Jay has great customer service but not happy with the technicians
Jay is great and he helped a lot. Just not happy that y’all can’t find out why my tire keeps leaking air.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/02/2019 05:12 PM

We understand your time is valuable.  We appreciate your feedback.  Thank you for filling out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
JP
JOEY PEARRING
Verified Customer
Ontario, CA
2015 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
As always I received the best service at PH Hyundai. If I was to trade in my car, I would most likely get another Hyundai just so I know I would receive great customer service from the service department! Javier and the rest of the staff I came into contact with is the best.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/18/2019 10:23 AM

We appreciate your feedback and look forward to making your experience with us to be even better one next time.  Javer will love this review.  And thank you for being a loyal customer to Hyundai.  Also, I have to say thank you again for the 5 stars!!

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
JP
JOEY PEARRING
CL
gravatar
Charles L.
Chino Hills, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Maintenance
Short waiting and the job was done on time with timely notification about the progress. Perfect!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/19/2019 04:34 PM

We always appreciate positive feedback from our customers.
Thank you for the 5 stars.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JP
JOEY PEARRING
CB
gravatar
Christine B.
Whittier, CA
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Everyone is so nice!!
Service was great! Javier and Joey are the best!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/18/2019 01:54 PM

Thank you for taking the time to fill out our survey.

We also appreciate 5 stars.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
JP
JOEY PEARRING
Verified Customer
Baldwin Park, CA
2018 Hyundai Kona
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Need to be more informed.
Took awhile, should of called me to tell me the car was being repaired, instead I kept calling.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/21/2019 08:01 AM

 

  It’s unfortunate the service did not meet your expectations.  Please call me directly if I can help you in the future.
   We also appreciate your feedback and look forward to making your experience with us to be much better, improved one next time.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
JP
JOEY PEARRING
RK
gravatar
Robert K.
Alhambra, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
It may have taken a while to locate the problem but they did find it and offered me a loner while they had my car.
This is outstanding service.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/19/2019 10:34 AM

Your kind words are much appreciated.

We always appreciate positive feedback from our customers.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
JP
JOEY PEARRING
DG
gravatar
Daniel G.
Hacienda Heights, CA
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
4
agent keeps you posted
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/11/2019 08:43 AM

Thank you for the 5 stars.^^
Your feedback is very valuable to our dealership...

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
JP
JOEY PEARRING
DP
gravatar
Douglas P.
Ontario, CA
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Efficient
Respectful and polite service everytime I come in. Complimentary car washes are a nice touch.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/11/2019 08:44 AM

We are so glad your experience here was a positive one.

We also appreciate 5 stars.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JP
JOEY PEARRING
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.