Business Solutions
SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / JAMES POWERS
JP

JAMES POWERS

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1026 reviews)
69

Reviews of JAMES POWERS

Verified Customer
Land O Lakes, FL
2014 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Poor Service Department That Does Not Honor Offers Its Dealership Solicits
Scheduled an oil change for our vehicle based on a discount offer sent to us by Hyundai of Wesley Chapel. Service Advisor did not give us the offer, even though it was valid, making it sound like it was not good for our vehicle. The offer was for a $21.99 oil change. Instead, we end up with a $59.99 oil change that totals almost $75.00 after shop and disposal fees, more than three times the prices. We take excellent care of our vehicle, but we always leave this dealership paying hundreds of dollars in extra service expenses. After buying three cars from Hyundai since 2001, two from this dealership, this will be the last Hyundai we will purchase in our household.
Not Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 10/04/2019 06:28 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JP
JAMES POWERS
SK
gravatar
Sarah K.
Riverview, FL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
The communication and professional service was refreshing. They set a high bar for customer service for all other dealerships!
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 10/02/2019 06:54 AM

Thank you so much for the 5 Star Review Sarah! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
Verified Customer
San Antonio, FL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good job!
Got me in fast and very friendly!
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 10/02/2019 06:55 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
CB
gravatar
Charles B.
San Antonio, FL
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
What a great service dept
James took care of my car.All was under warentee.abd handled so well
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 10/01/2019 10:32 AM

Thank you so much for the 5 Star Review Charles! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
KH
gravatar
Karen H.
Wesley Chapel, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Department
All the representatives were extremely helpful and the service was fast!
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 09/30/2019 04:57 AM

Thank you so much for the 5 Star Review Karen! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
SF
gravatar
Sharon F.
Tampa, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly and efficient
Took care of the issues. Super nice 5 star
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 09/28/2019 05:23 AM

Thank you so much for the 5 Star Review Sharon! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
Verified Customer
Brandon, FL
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Work was done as promised
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 09/21/2019 05:49 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
CF
gravatar
Clifford F.
San Antonio, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Sunday at Hyundai
Lots of gain and no pain.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 09/19/2019 06:17 AM

Thank you so much for the 5 Star Review Clifford! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
Verified Customer
Tampa, FL
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service and timely.
Very professional. Attentive. Nice waiting area.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 09/13/2019 07:02 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
RL
gravatar
Richard L.
Tampa, FL
2019 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Good cookies
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 09/11/2019 01:18 PM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
JH
gravatar
Janice H.
Spring Hill, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent customer service
From scheduling the appointment to completing of service, everyone one is friendly and curtious.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 09/11/2019 01:21 PM

Thank you so much for the 5 Star Review Janice! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
DS
gravatar
Daniel S.
Wesley Chapel, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Make an appointment. Quick oil in and out.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 09/10/2019 01:07 PM

Thank you so much for the 5 Star Review Daniel! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
WA
gravatar
William A.
Wesley Chapel, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service as always
Quick, professional service and clear explanation of what is happening during every step
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 09/10/2019 01:08 PM

Thank you so much for the 5 Star Review William! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
Verified Customer
Dade City, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Everyone seems concerned about my waiting and my car.
Very nice dealership and the staff all talk to you even if you are not buying their cars!!
Excellent car service. Never a problem afterwards.
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 09/05/2019 11:36 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JP
JAMES POWERS
CW
gravatar
Cheryl W.
Tampa, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The agent was very courteous and helpful in helping me make a decision.
The past six years have been
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 09/03/2019 01:28 PM

Thank you so much for the 5 Star Review Cheryl! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JP
JAMES POWERS
Verified Customer
Land O Lakes, FL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Easy!
Very easy to make an appt and the service dept was very easy to work with. They finished my service faster than the promised time.
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 09/03/2019 01:29 PM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JP
JAMES POWERS
MM
gravatar
Marie M.
San Antonio, FL
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
ALWAYS PROFESSIONAL HELP.
I FEEL VERY COMFORTABLE LEAVING MY CAR TO YOUR HANDS.
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 08/31/2019 12:53 PM

Thank you so much for the 5 Star Review Marie! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JP
JAMES POWERS
JS
gravatar
Jay S.
Wesley Chapel, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service and sales
Salespeople sell the cars but the service guys and gals like James, keeps people buying more cars
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 08/30/2019 04:03 AM

Thank you so much for the 5 Star Review Jay! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JP
JAMES POWERS
DA
gravatar
Donald A.
Lutz, FL
2011 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Execellent
As always I arrived for my appointment a bit before and was immediately greeted by a Hyundai representative. I went inside and was again greeted by the service tech. The tech was friendly and handled getting me in right away. I had my car back quickly and everything was great.
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 08/29/2019 12:41 PM

Thank you so much for the 5 Star Review Donald! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JP
JAMES POWERS
CW
gravatar
Cheryl W.
Lutz, FL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great People
They have taken care of all the recalls promptly
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 08/29/2019 04:22 AM

Thank you so much for the 5 Star Review Cheryl! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JP
JAMES POWERS
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.