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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / JAMES POWERS
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JAMES POWERS

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1026 reviews)
69

Reviews of JAMES POWERS

Verified Customer
Zephyrhills, FL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
First oil change
Great!!
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/31/2020 06:08 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
JW
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James W.
Land O Lakes, FL
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Wesley Chapel Hyundai Service Department Very Professional
The whole Wesley Chapel Hyundai Service Department Staff are always very professional, very efficient and very friendly. Have had my 2012 Hyundai Tucson serviced at Wesley Chapel Hyundai since buying it new and they have always provided Great Service. Thank You.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/30/2020 11:42 AM

Thank you so much for the 5 Star Review James! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
RM
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Rebeca M.
Land O Lakes, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Atmosphere and Professionalism
I always ask forJames to help me when I schedule my appointment. He has always been very polite and efficient
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/25/2020 05:48 AM

Thank you so much for the 5 Star Review Rebeca! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
Verified Customer
Zephyrhills, FL
2014 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
5
5
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/23/2020 11:37 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
PL
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Paul L.
Zephyrhills, FL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Best vehicle for the money
Always good service at the Wesley Chapel Dealership.
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 07/20/2020 04:05 AM

Thank you so much for the 5 Star Review ! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JP
JAMES POWERS
MC
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Mechelle C.
Zephyrhills, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fantastic Service
From inception of scheduling my service appointment to picking up my serviced vehicle the process could not have been more convenient, professional and easy
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/17/2020 12:36 PM

Thank you so much for the 5 Star Review Mechelle! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
KD
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Kenneth D.
Zephyrhills, FL
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Very good
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/17/2020 12:36 PM

Thank you so much for the 5 Star Review Kenneth! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
Verified Customer
Tampa, FL
2010 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/14/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Could be better
Improve tech services, waiting time, acknowledging when quality of service is absent or low, being courteous.
When you do regular service of car, do a good job so that the battery does not die out with acid leaking from it a few weeks after complete check of car

I'm gonna say No to recommend for now--I will change the review if things improve in future
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/14/2020 01:51 PM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
TG
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Travis G.
Tampa, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great customer service
Great friendly staff. Speedy service.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/26/2020 06:44 AM

Thank you so much for the 5 Star Review Travis! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
JB
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Johanna B.
Land O Lakes, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Prompt service
Prompt service
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/25/2020 05:36 AM

Thank you so much for the 5 Star Review Johanna! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
JA
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Jeffrey A.
Zephyrhills, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Outstanding Service Rep
Service Rep, did an excellent job on arrival, follow up as the car was serviced and during checkout process. Personable & knowledgeable which made for s smooth process
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/24/2020 12:30 PM

Thank you so much for the 5 Star Review Jeffrey! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
GV
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Gary V.
Lutz, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Why go anywhere else?
Arrived a little ahead of my appointment time, but got right in. Good service with a great crew. My service writer, James was great.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/19/2020 06:19 AM

Thank you so much for the 5 Star Review Gary! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
SH
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Sandra H.
Zephyrhills, FL
2019 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Routine checkup
My vehicle is still pretty new and I just needed an oil change. I was warmly greeted by James Powers who made sure I received excellent customer service. My vehicle was returned in a timely fashion and that made my visit a pleasure.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/19/2020 06:21 AM

Thank you so much for the 5 Star Review Sandra! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
LA
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Lawrence A.
San Antonio, FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hyundai service always the best!
20 yrs of Hyundai, never disapointed.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/12/2020 07:15 AM

Thank you so much for the 5 Star Review Lawrence! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
Verified Customer
Valrico, FL
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/02/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Sale of vehicle was a good experience -
Some of the reps in the service department are not professional and courteous. Others are seem to lack the knowledge or at least the desire to competently explain the details of the problems, repairs, and maintenance. If you don't get one of the good reps you are in for a stressful experience
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/03/2020 07:11 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
DT
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Darren T.
Minneola, FL
2012 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2020
verified customer Verified Customer
Category: Service
James
James, was great and and he indeed kept me in the loop as far as everything that was needed and going on with my vehicle and even helping me with the loaner car, when there were a few bumps he called enterprise himself to assure me me that i would have a loaner car! The concern was not direct towards James at all! it was direct for the part that wasn't fix when i came in last Jan which cause the engine to fail! So he made sure that everything was taken care of and i truly apologize, if this might had any negative impact on James! Because again he was great!!!
Recommended
Employees worked with
JP
JAMES POWERS
DT
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Darren T.
Minneola, FL
2012 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2020
verified customer Verified Customer
Category: Service
James
James, was great and and he indeed kept me in the loop as far as everything that was needed and going on with my vehicle and even helping me with the loaner car, when there were a few bumps he called enterprise himself to assure me me that i would have a loaner car! The concern was not direct towards James at all! it was direct for the part that wasn't fix when i came in last Jan which cause the engine to fail! So he made sure that everything was taken care of and i truly apologize, if this might had any negative impact on James! Because again he was great!!!
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/02/2020
Service Type: Repair
Category: Service
James
James was great and making sure everything was finally taken care of, but the first few days was a rocky start
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/02/2020 11:14 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

JOHN W C. from Hyundai of Wesley Chapel responded on 06/02/2020 12:01 PM

Thank you for taking the time to rescore. James and I really appreciate. It was our pleasure to help you and we look forward to helping you in the future. Sincerely, John Cate Hyundai Of Wesley Chapel Service Drive Manager.

Employees worked with
JP
JAMES POWERS
Verified Customer
Lutz, FL
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Excellent service as well.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/02/2020 07:55 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
Verified Customer
Land O Lakes, FL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
I got very quick service
I was in and out very quickly
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 05/30/2020 09:42 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
RC
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Robin C.
Tampa, FL
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
The visit went well. There was a glitch with the text response system, but that is how it is with technology.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 05/29/2020 07:04 AM

Thank you so much for the 5 Star Review Robin! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
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