KS

KIRSTEN SHANNON

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(210 reviews)
64

Verified Customer
Capitol Heights, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/23/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly staff and everyone very helpful
Pohanka Hyundai is a great place to buy a vehicle.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 02/24/2021 05:32 AM

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. Someone will be contact with you about the service you received soon.


TS
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Taqiyyah S.
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
I have had a great experience at this dealership. Personnel friendly. knowledgeable, and all wearing their masks appropriately.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 02/12/2021 06:39 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.


Verified Customer
Upper Marlboro, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/10/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Review
Overall, my experience with Pohanka Hyundai has been pleasant. My main concern is the time it takes for repairs to be completed. I've only had to bring my car back once, for questions about service performed. I've had my car for five years.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 02/11/2021 05:18 AM

Thank you for your feedback! We here at Hyundai always want to leave our customers with the best satisfaction and we are sorry that you felt dissatisfied with our service. However, we would like to speak with you in a way to compensate you for your dissatisfaction. Please feel free to reach out to us at kbanks@pohanka.com or call (301)9097381.

Kalyn 


Verified Customer
Arlington, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent customer service.
Great customer service and quick turn around, will definitely return.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 02/03/2021 05:24 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!


Verified Customer
Brandywine, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Very professional and knowledgeable.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 01/29/2021 01:35 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.


Verified Customer
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
Kirsten and crew were very professional and knowledgeable about concerns
Recommended
MIGUEL D. from Pohanka Hyundai responded on 01/29/2021 11:44 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.


EO
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Elizabeth O.
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Time was a little long but Ms Kirsten was very very very helpful
I got the best provider. Kirsten was very helpful and even gave me discount. Thanks Kirsten, I really appreciate the promptness.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 01/29/2021 05:24 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us Elizabeth. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employees worked with

EC
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Edward C.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Vehicle maintenance
Everyone at Pohanka Hyundai was great and provided excellent service.

Kristen Shannon who was my service advisor was excellent 5 stars
Recommended
MIGUEL D. from Pohanka Hyundai responded on 01/27/2021 04:54 AM

We appreciate your positive feedback about our business and employees Edward. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


Verified Customer
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Overall good service
Recommended
MIGUEL D. from Pohanka Hyundai responded on 01/27/2021 04:52 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.


JR
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Jose R.
Alexandria, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service matters
I arrived and was cordially greeted by Kirsten. She was very attentive and kept my up to date on the service needs of the care without being pushy. I always come here to get my car serviced since leasing then purchasing my Hyundai here. Always leave happy.

I live in Alexandria and look forward to getting a car wash. A couple of times, the car wash was unavailable. Suggestion, perhaps getting a wash coupon from local establishment or nearby residence. Kirsten was apologetic and offered a next time drive by.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 01/22/2021 12:11 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us Jose. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.


SP
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Sandra P.
Greater Landover, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great atmosphere
Great overall service
Recommended
MIGUEL D. from Pohanka Hyundai responded on 01/22/2021 04:29 AM

We appreciate your positive feedback about our business and employees Sandra. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


FB
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Fateema B.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai - Capitol Heights
I love Hyundai cars. Good experience at the dealership.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 01/15/2021 06:18 AM

Thank you for providing your feedback Fateema. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 


SS
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Stephen S.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast and complete service.
Walked in to get a recall repaired. No appointment was necessary they took my vehicle completed the repairs and had me out the door in record time! The staff were very helpful and made sure I was satisfied with the service.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 01/15/2021 05:59 AM

We appreciate your kind feedback about our business and employees Stephen. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with

AP
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Alicia P.
Waldorf, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/14/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great maintenance
Vehicle maintenance was great but the wait time is just really long.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 01/15/2021 06:26 AM

Thank you for providing your feedback Alicia. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 


DT
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Denine T.
Alexandria, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Pohanka Hyundai
Always exceptional service when I have to go for servicing.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 12/23/2020 04:55 AM

Thank you for your review and for choosing Pohanka for your service Denine. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.


Verified Customer
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They are professional
They know what they are doing
Recommended
MIGUEL D. from Pohanka Hyundai responded on 12/18/2020 05:00 AM

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. Feel free to follow up with any questions or concerns regarding your service with your Advisor. 


DM
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Dedra M.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Customer Service
Pohanka Hyundai Dealership always exceed my needs of my vehicles, They listen and very welcoming to me. Always friendly.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 12/16/2020 04:44 AM

We appreciate your positive feedback about our business and employees Dedra. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with

LA
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Linda A.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Staff is Professional Waiting area always clean
Whenever I have my car serviced, I never have to wait long to be seen, staff is always courteous and professional, waiting area is always clean (it was cleaned with Lysol twice on my last visit), bathrooms are clean, services are explained in detail and I'm always given a waiting time.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 12/14/2020 04:52 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us Linda. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employees worked with

JH
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Johnny H.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service in November 2020
No problems, everything was completed as stated and on time.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 11/25/2020 04:55 AM

Thank you for your review Johnny. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


DA
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Dominique A.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Kirsten was great very informative and helpful
Recommended
MIGUEL D. from Pohanka Hyundai responded on 11/09/2020 05:11 AM

 We appreciate your positive feedback about our business and employees Dominique. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

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