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SureCritic / Hyundai Dealer / Tameron Hyundai / MATT AUSTIN
MA

MATT AUSTIN

Tameron Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1003 reviews)
80

Reviews of MATT AUSTIN

NB
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Nicholas B.
Fultondale, AL
2021 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2022
verified customer Verified Customer
10
Category: Service
Service
The service and the staff were great. Matthew Austin was my service advisor. He was very knowledgeable and explained everything very well. He made me feel comfortable with every decision I had to make on the service of my car. Would definitely recommend him to anyone.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/15/2022
Service Type: Maintenance
8
Category: Service
Service
My visit here was very pleasant. The staff was nice an very knowledgeable. Good amenities to keep you comfortable during your visit.
JOE B., Service Manager from Tameron Hyundai responded on 01/17/2022 06:14 AM

Thank you for the feedback Nicholas. 

Joe Bajalia
Service Manager
Tameron Hyundai
MATTHEW A. from Tameron Hyundai responded on 01/17/2022 02:17 PM

Thanks for taking the time to re-score your survey. I appreciate you and your business.

Thanks,
Matt Austin
Assistant Service Manager
205-314-0311

MATTHEW A. from Tameron Hyundai responded on 01/18/2022 09:05 AM

Thanks again for your kind words Nicholas. Please do not hesitate to give me a call if I can help you in any way. 

Thanks
Matthew Austin
Assistant Service Manager
205-314-0311

Employees worked with
MA
MATT AUSTIN
Verified Customer
Birmingham, AL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Car Service
It was quick and on schedule. Nice overall!
JOE B., Service Manager from Tameron Hyundai responded on 01/14/2022 09:04 AM

Thank you for the five star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
FW
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Francinic W.
Deatsville, AL
2019 Hyundai Santa Fe Xl
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Service Department
I have had all good experiences with the service department since purchasing my vehicle from Tameron Hyundai in 2019.
JOE B., Service Manager from Tameron Hyundai responded on 01/05/2022 07:34 AM

Thank you 

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
SH
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Sue H.
Montgomery, AL
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Outstanding service.
I am aways more than pleased with how I am treated from the time I walk through the door. I brought friends to look at a possible purchase and introduced them to Mark Hodgson, who is the exceptional salesman that sold me both of my Hyundais from Tameron.
JOE B., Service Manager from Tameron Hyundai responded on 12/31/2021 06:07 AM

Thank you for the five star survey Sue.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
DC
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Dave C.
Birmingham, AL
2012 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Always a pleasant experience at Tameron
Tameron has a hiring department that seem to only hire the best. Every time I go I am treated like royalty. Thank you!
JOE B., Service Manager from Tameron Hyundai responded on 12/10/2021 06:07 AM

Thank you for the wonderful comment

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
BK
BRADLY KNOBLOCH
Verified Customer
Birmingham, AL
2014 Hyundai Santa Fe Sport
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/03/2021
Service Type: Repair
verified customer Verified Customer
2
Category: Service
Unsatisfactory inspection report.
Inspection report was incorrect. Attempting to get me to buy something I didn’t need.
JOE B., Service Manager from Tameron Hyundai responded on 12/04/2021 03:06 PM

We will be reaching out to you on Monday to discuss. 

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
AR
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Aasha R.
Bessemer, AL
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Service department
My service was great!!
JOE B., Service Manager from Tameron Hyundai responded on 11/30/2021 07:07 AM

Thank you for choosing Tameron Hyundai Aasha.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
DM
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David M.
Pelham, AL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great customer care!
Tameron is consistently professional, highly recommend.
JOE B., Service Manager from Tameron Hyundai responded on 11/26/2021 05:39 AM

Thank you for the wonderful survey David.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
Verified Customer
Columbiana, AL
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2021
Service Type: Maintenance
verified customer Verified Customer
4
Category: Service
Good timing and inspecting
I brought my car for an oil change and during the multipoint inspection, they managed to discover some other parts of my car that needed some attention. Looking at the receipts from the previous visits, I understood that these services had to be done. It only took about an hour and a half for them to perform these works.
JOE B., Service Manager from Tameron Hyundai responded on 11/18/2021 04:15 AM

Thank you for the wonderful survey .

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
JK
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James K.
Birmingham, AL
2014 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent, as usual.
Service is consistently good and the service staff has a much-appreciated customer focus.
JOE B., Service Manager from Tameron Hyundai responded on 11/06/2021 06:40 AM

Thank you for the five star survey James.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
AC
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Angela C.
Bessemer, AL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service!
Great service and quality parts every time! They go above and beyond to make sure my car is in great shape.
JOE B., Service Manager from Tameron Hyundai responded on 10/17/2021 05:54 AM

Thank you for the kind words in the survey Angela. 

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
MB
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Mary B.
Mountain Brook, AL
2013 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2021
verified customer Verified Customer
10
Category: Service
Good response
My concerns were addressed.
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
MB
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Mary B.
Mountain Brook, AL
2013 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2021
verified customer Verified Customer
10
Category: Service
Good response
My concerns were addressed.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/10/2021
Service Type: Maintenance
3
Category: Service
Unacceptable
The job was simple but wasn’t done right
JOE B., Service Manager from Tameron Hyundai responded on 10/10/2021 08:55 AM

Mary
We will contact you first thing Monday to get this resolved  for you. 

Joe Bajalia
Service Manager
Tameron Hyundai
MATTHEW A. from Tameron Hyundai responded on 10/13/2021 03:12 PM

Thank you for speaking with me today. I appreciate your willingness to re-score your survey, and your business. Please do not hesitate to call or text if there is anything else we can do for you Mary.

Thanks,
Matt Austin
Assistant Service Manager
205-314-0311

Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
JS
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Joey S.
Stanton, AL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent Service
Always great service. Personnel are nice and friendly.
MARY S. from Tameron Hyundai responded on 09/17/2021 12:06 PM

THANKS SO MUCH FOR THE FEEDBACK AND FIVE STAR RATING.

THANKS
MARY STARMAN
205-380-6250
205-314-0336

JOE B., Service Manager from Tameron Hyundai responded on 09/17/2021 12:55 PM

Thank you Joey !

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Birmingham, AL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service at Tameron Hyundai
I have a 2020 Santa Fe and scheduled my first service at Tameron. I was easy checking in, everything was explained clearly. I waited while they serviced my Santa Fe. It was ready in just over 30 minutes. I brought a book and the time passed quickly. They did have some Chick-fil-a breakfast item. It was nice.
JOE B., Service Manager from Tameron Hyundai responded on 09/16/2021 07:36 PM

Thank you for the wonderful survey .

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Helena, AL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Always receive prompt, dependable, exceptional service from Tameron. I have complete trust and confidence in my service advisor, Matt Austin who has taken care of me and my Elantra since 2012.
I always receive prompt, dependable, exceptional service from Tameron. They have taken care of my Elantra since I purchased it in 2012. My service advisor is Matt Austin and he is knowlegeable, courteous and could not be more accommodating to my concerns.
JOE B., Service Manager from Tameron Hyundai responded on 09/07/2021 12:29 PM

Thank you for the survey .

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Mountain Brook, AL
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Experienced personal who helps anyway possible
Excellent service
JOE B., Service Manager from Tameron Hyundai responded on 09/07/2021 08:02 AM

Thank you.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Mc Calla, AL
2016 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Quick
Efficient
JOE B., Service Manager from Tameron Hyundai responded on 09/01/2021 11:10 AM

Thank you for the five star survey .

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
LC
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Linda C.
Laurel, MS
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great personal service!!!
I made the appt. with a very nice lady, immediately received an email confirmation, next day I arrived early for my appt, but they got started right away. Service guy showed me where to wait. They explained what they did to my vehicle, just a nice experience from start to finish. I wish I lived closer, this would be my go to place.
JOE B., Service Manager from Tameron Hyundai responded on 08/30/2021 06:42 AM

Thank you for the wonderful survey Linda. 

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
RK
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Randy K.
Gardendale, AL
2014 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Professional
The service team were very professional and friendly.
JOE B., Service Manager from Tameron Hyundai responded on 08/26/2021 06:24 AM

Thank you for the five star survey Randy.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
BK
BRADLY KNOBLOCH
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