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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
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NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

RW
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Robert W.
Phoenix, AZ
2018 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2020
verified customer Verified Customer
Category: Service
Service department
Norm did an excellent job exceeding my expectations; got my car back sooner than promised.
Recommended
Employees worked with
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NORM ROSEN
RW
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Robert W.
Phoenix, AZ
2018 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2020
verified customer Verified Customer
Category: Service
Service department
Norm did an excellent job exceeding my expectations; got my car back sooner than promised.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/23/2020
Service Type: Maintenance
Category: Service
Service
Very quickly done.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/24/2020 01:38 PM

Thank you Robert for the very positive review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
AB
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Anthony B.
Scottsdale, AZ
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hyundai Service
Always courteous and trustworthy. No sales gimmicks. They will always be my service team.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/24/2020 01:42 PM

Thank you Anthony.

Always great to see you and the Kiwi Green Tucson and it has been our absolute pleasure to be your dealer and we look forward to being here for you for all the years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Phoenix, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service
Earnhardt Hyundai always provides great service. Norm always takes good care of things.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/24/2020 01:39 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
DM
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Dianne M.
Phoenix, AZ
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent service
We called with engine trouble and received immediate attention, a scheduled service appointment, a call within a few hours to let us know they would completely take care of replacing our engine. We received a loaner car and in less than a week picked up our car with a brand new engine.
Thank you!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/22/2020 12:20 PM

Thank you Dianne for the wonderful review and recommendation.

It is great to work for Hyundai and their outstanding commitment to taking care of their owners like you.  Certainly not all engine trouble leads to a new engine, but with Hyundai they sure do make it easy.  We're glad we were able to get you in, get you out, and get you back to your life swiftly.  Thank you for choosing us and we're here for you whenever you need us.

Michael Southern
Service Manager 

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
great
great
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/22/2020 12:14 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
SN
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Sandra N.
Cave Creek, AZ
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Prompt Service
Always fast service, very courteous. Thank you Norm Rosen.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/15/2020 12:43 PM

Thank you Sandra for the wonderful review and recommendation for Norm Rosen your advisor.

It has been our absolute pleasure to be your dealership and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JM
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Joseph M.
Cave Creek, AZ
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
sonata service
Great service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/13/2020 04:14 PM

Thank you Joseph for the wonderful review.

It has been our absolute pleasure to be your dealer these many years now and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MG
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Melvin G.
Buffalo Grove, IL
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Very pleased
I was treated with courtesy and professionalism, very happy. Also, car was sanitized before returning it to me. Thank you.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/13/2020 04:09 PM

Thank you Melvin for the great review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
WM
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William M.
Covina, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Saved My Butt
I broke down in the middle of the Arizona desert. I'm from California. The service team took care of everything. In fact, I am so impressed that, when we buy our next Hyundai, I will be driving from Los Aneles to Scottsdale to buy the vehicle from THIS VERY dealership!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/08/2020 07:32 AM

Thank you William for the wonderful review and recommendation.

It is not hard to imagine that having a breakdown so far from home would be distressing.  We're glad we were able to help get you back on the road swiftly, and we'll look forward to helping you get your next Hyundai as well. 

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
AG
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Adrienne G.
Scottsdale, AZ
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
COVID
While I was disappointed that dealer is no longer washing cars with service, I appreciate the caution taken by limiting the number of people getting into my car. Also, when car was ready, Norm walked me to the car, removed plastic protective wrap and sprayed and wiped areas normally touched. Servicing was great as usual but these extra steps during this risky time Are greatly appreciated.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/03/2020 08:42 AM

Thank you Adrienne.

We are hoping to be back to washing cars soon too.  We've only stopped washing to keep as many as three fewer employees entering your vehicle (driver, washer, vacuumer), this step was taken for your protection and ours and while we know it is a courtesy we enjoyed giving and one that you and many of our customers enjoyed, we hope you'll understand these precautions in these times and know that we very much look forward to washing your Sonata at your enxt visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
GR
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George R.
Peoria, AZ
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/26/2020
verified customer Verified Customer
Category: Service
Love the car. Responsive customer service.
After submitting a review about the Navigation maps being out of date on our 2020 Santa Fe, the Service Manager took time to investigate and communicate his findings and suggestions to me. He concluded that the provider of the maps system hasn’t updated their system with roads that I know were well established years ago. The Service Manager reported the issue to the maps provider and offered to help me with the newest download to the car which is normally a customer operation.
Recommended
Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great
It was great
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/24/2020 04:08 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
GR
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George R.
Peoria, AZ
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/26/2020
verified customer Verified Customer
Category: Service
Love the car. Responsive customer service.
After submitting a review about the Navigation maps being out of date on our 2020 Santa Fe, the Service Manager took time to investigate and communicate his findings and suggestions to me. He concluded that the provider of the maps system hasn’t updated their system with roads that I know were well established years ago. The Service Manager reported the issue to the maps provider and offered to help me with the newest download to the car which is normally a customer operation.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/23/2020
Service Type: Repair
Category: Service
Love the car. Sales process easy.
My husband and I love the Santa Fe and going through the sales process was timely and pleasantly simplified. All the car’s features work beautifully, except Google Maps is several years out of date, so our phone Bluetooth will be necessary while traveling. After several requests for an updated Google Maps, the service department hasn’t yet addressed the issue.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/24/2020 04:21 PM

Thank you for the feedback and we're glad you love your Santa Fe - such great cars!

We are sorry to discover the limitation on the maps provided and we do hope that your subdivision shows on future updates.  We have contacted the provider to let them know of this shortcoming and we hope to see it addressed soon.  In the meantime we're committed to making sure that you have the most up to date maps available for your car (free map updates for 3 years came with your purchase).

Many owners choose to use AppleCarPlay or Android Auto as their solution for navigation, but we agree that it would be nice if the resident navigation system in your Santa Fe already had your address included in the 7,744,909 miles of road it does have, but we'll stay optimistic it will show up in the near future.

Keep enjoying your car, and we'll keep working on the solution.


Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JL
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John L.
Fountain Hills, AZ
2014 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great experience
Great experience with service department.. expecting to stay within the Hyundai brand with future purchases
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/22/2020 10:15 AM

Thank you John for the great review.

We are happy to be your Hyundai dealer and we look forward to being here for you for all the miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
DC
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Douglas C.
Phoenix, AZ
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service
Always great service from Norm.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/22/2020 10:16 AM

Thank you Douglas for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your delaler and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RE
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Russell E.
Rio Verde, AZ
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Keep up the excellent work.
employees who really care about doing a good job. Always willing to go the extra mile.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/20/2020 08:35 AM

Always great to see you Russell.

Thank you for the wonderful review and recommendation.  From your last Elantra to this Elantra tt has been our pleasure to be your dealer and we look forward to being here for you for all years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
AS
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Alan S.
Scottsdale, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Superlative Service
When my engine light went on I called Norm Rosen. He scheduled me for a service check without any delay. The matter was promptly resolved. What more could I have asked or hoped for. I can always rely on Norm (and Earnhardt) to be there for me.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/20/2020 08:30 AM

Thank you Alan for the great review and recommendation for Norm Rosen your advisor.

We are very happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MR
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Michael R.
Scottsdale, AZ
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Very Professional and Caring.
Great Organization
The Best in the business.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/18/2020 01:01 PM

Thank you Michael.

We are happy to be your dealer.  When you're here, you're family and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
AS
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Alan S.
Scottsdale, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Superlative Service
Every time I bring my car to Earnhardt Hyundai North Scottsdale for service I am reminded that as great as the product is the service is equally if not more important. In this regard the service and attention provided is consistently superlative. I would also be remiss not mentioning Norm Rosen who I trust implicitly on all matters related to caring from my Tucson. Earnhardt and Norm Rosen are the reason I only purchase a Hyundai.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/13/2020 04:29 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
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