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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
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NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

Verified Customer
Scottsdale, AZ
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Happy Palisade Customer
Great Service as usual from Norm and Hyundai!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/22/2021 11:28 AM

Thank you for the great review and recommendation.

We are happy to be your Palisade dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
KM
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Kenneth M.
Fountain Hills, AZ
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
recall work
The recall work was done quickly and my car was returned with a thorough car wash. Very pleased with the service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/22/2021 11:25 AM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
CO
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Charles O.
Scottsdale, AZ
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Very nice experience
We were very pleased, the service was outstanding and the car was repaired in a short time
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/22/2021 11:28 AM

Thank you Charles for the great review and recommendation.

We are very happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
LS
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Lorraine S.
Scottsdale, AZ
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Santa Fe Service
I always get good service every time I bring my car to Hyundai on Frank Lloyd Wright. I have been a customer there for over 8 years! They are like family!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/02/2021 06:58 AM

Like family indeed.

Thank you Lorraine, it is always great to see you.  It has been our absolute pleasure to be your dealer these many years now and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
SJ
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Stephen J.
Phoenix, AZ
2021 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/21/2021
Service Type: Repair
Category: Service
Excellent service by the service dept.
Earnhardt Hyundai in North Scottsdale did an excellent service and turn around of my car while in for a service. Thank You :)
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/21/2021 01:51 PM

Stephen, we are so, so sorry that you encountered difficulties scheduling your Tucson

Please know that the campaign released for your car came out two short weeks after your purchase and we truly wish we had the opportunity to complete that important work BEFORE you took delivery of your new car.

We have sold many, many generation 4 Tucsons over the past six years and ALL of them received the same notice you did and frankly we've been quite overwhelmed.  Still, whenever you reach out to us, we absolutely must call back and without making any excuses for how that happened, please know that we are very sorry and you should NOT expect that from us going forward.

If you ever have any difficulties in the future, please feel free to contact me directly.  We are very thankful to be your dealer and we really do look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
TF
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Timothy F.
Scottsdale, AZ
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Always Prompt and Courteous
Always prompt and courteous when you visit this dealership for service. Norm Rosen has been a wonderful service advisor.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/16/2021 09:56 AM

Thank you Timothy for the wonderful review and recommendation for Norm Rosen your advisor.

We are happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
LT
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Leming T.
Scottsdale, AZ
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great
Friendly and prompt service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/16/2021 09:55 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MW
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Maria W.
Scottsdale, AZ
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Always provide great service
I recommend this location for Hyundai car repairs as they provide good service and people are professional and very friendly with a smile.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/01/2020 11:41 AM

Thank you Maria for the wonderful review and recommendation.

We are so happy to be your dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
CD
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Cerise D.
Phoenix, AZ
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Above and beyond
I was having trouble with my steering wheel and some parts had to be replaces for $700 but Norm found a way and got Hyundai to cover 90% of the bill. Amazing customer service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/17/2020 09:19 AM

Thank you Cerise for the wonderful review and recommendation for Norm Rosen your advisor.

We're glad Norm was able to help ease some of the sting and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
LS
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Lyman S.
Scottsdale, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
the best!
Exceptional personal service!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/17/2020 09:16 AM

As always, thank you Lyman. 

It has been our absolute pleasure to be your dealer these many years now and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
SN
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Sandra N.
Cave Creek, AZ
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Always on time
Love the prompt fast service. Norm Rosen is very helpful, always schedule with him
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/13/2020 07:55 AM

Thank you Sandra for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MB
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Margery B.
Scottsdale, AZ
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Top Notch ... Know What is Askew
My salesperson was fabulous.
My service rep was excellent and knew what was needed upon my second visit.
Part ordered and corrected.
First visit, rep said issue in steering wheel was normal.??????
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/11/2020 09:03 AM

Thank you Margery.

Glad we got that sorted out for you and we're happy to be your dealer, thank you for choosing us.  We look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
NH
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Nancy H.
Scottsdale, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
Norm, my service writer, gets everything done quickly and efficiently. Dealership is comfortable and clean.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/11/2020 09:00 AM

Thank you Nancy for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
AA
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Anita A.
Phoenix, AZ
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Satisfied client
Competent reliable service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/28/2020 08:08 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MB
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Mark B.
Scottsdale, AZ
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Clean, spacious service personal are friendly.
None
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/28/2020 08:08 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
LK
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Leonard K.
Scottsdale, AZ
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Service you could trust
Norm Rosen was extremely professional and courteous.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/26/2020 10:22 AM

Thank you for the wonderful review and recommendation for Norm Rosen your advisor.

We are so happy to be your Hyundai dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
Verified Customer
Scottsdale, AZ
2015 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/23/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Car owner
Apparent issues with availability of staff. Abruptness of service agent
Car problem seemed not to difficult but took 2.5 days.
Dealership did give me a very nice car to drive and no charge
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/24/2020 10:30 AM

We're sorry this wasn't the perfect visit we always want you to have here.

I would certainly like to learn more about your visit and how we can better serve you in the future.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
CO
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Charles O.
Scottsdale, AZ
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent experience
Service was exceptional and they always explain what was done or needed
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/23/2020 01:28 PM

Thank you for the excellent review.

We are so happy to be your Hyundai dealer these many years now and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
Courteous
Professional
Knowledgeable
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/23/2020 01:27 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JF
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John F.
Scottsdale, AZ
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service
This is by far in my 81 years, the best service ever experienced. I have come to know many in the service area and enjoy my visits. Michael Sullivan runs a good organization.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/14/2020 07:39 AM

Thank you John for the wonderful review and glowing recommendation.

It is always great to see you and it has been our absolute pleasure to be your dealer.  We look forward to being here for you for all the years, miles, and Genesis to come.

Michael "Sullivan" Southern
Master of the Color Printer and Service Manager 

Employees worked with
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NORM ROSEN
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