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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
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NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

EB
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Ed B.
Charlottesville, VA
2012 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Another Wonderful Experience
I took my Hyundai to Earnhardt Of North Scottsdale last week for a standard service. I was worried because of the COVID-19 virus they covered the seat and steering wheel in plastic, sprayed the handle before opening the door for me when that work was done in short they went the extra mile to make sure that the car was free from any contamination. I can't say enough good things about Norm and Michael and Earnhardt of N. Scottsdale they do a great job and charge a fair price. I recommend them highly!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/20/2020 11:29 AM

Thank you Ed for the wonderful review and recommendation.

These are trying times to be certain.  Of course as pristine as your Veracruz is I feel like we should always wrap it in plastic when you come in.  It really has been our pleasure to be your dealer and we look forward to being here for you for all the years and miles to come.

Stay safe.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MP
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Maureen P.
Scottsdale, AZ
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/01/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Sales call
Interesting that received sales call day after we were there maybe someone could of spoken to us while we were there instead of us having to make a separate trip
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/01/2020 10:32 AM

Thank you Maureen for the positive review.

Our sales team has new challenges these days, but I am confident they would have preferred to talk with you and Gary when you were here.  Forgive our chaos please, trying times.

Always good to see the two of you and hopefully next visit we'll be back up to 5-stars.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
CO
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Charles O.
Scottsdale, AZ
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent experience
Virus is taking a tool on business, this dealer not only provided great service but was cleaning and asking how I was doing, that was is greater to me.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/25/2020 10:49 AM

Thank you Charles.

This has taken a toll on all of us not just our business.  Still, we're here for you and we're taking the recommended steps to protect your family and ours and we hope next time you're in this is well in all of our rearview mirrors.

Stay safe.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
DW
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Denise W.
Phoenix, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Customer Service
Norm as always is awesome to work with. It was a quick visit. Thanks
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/24/2020 07:55 AM

Thank you Denise for the awesome review and recommendation for Norm Rosen your advisor.

We are happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
KC
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Kay C.
Mesa, AZ
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service department
Norm and the service guys
did a great job
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/24/2020 07:53 AM

Thank you Kay.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MA
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Marion A.
Scottsdale, AZ
2017 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
GREAT SERVICE
Excellent Service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/17/2020 12:59 PM

Thank you for the wonderful review and recommendation and congratulations on your new Kona!

We have been happy to be your Hyundai dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
WP
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William P.
Sun Lakes, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Norm was my service agent for this visit. I needed a replacement for a front turn indicator bulb and receptacle. Norm had my car service completed in less than an hour. He was friendly, professional and informative.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/14/2020 11:09 AM

Thank you William for the wonderful review and recommendation for Norm Rosen your advisor.

We know you come a long way to see us and it means a lot to us.  We are very happy to be your Genesis dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RD
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Robert D.
Scottsdale, AZ
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent...and rapid...service.
Norm Rosen does an excellent job!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/10/2020 07:59 AM

Thank you for the excellent review and recommendation for Norm Rosen your advisor.

We are happy to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
AW
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Anita W.
Scottsdale, AZ
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/29/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Service and problem solving
Where do I begin with this place. I have had the opportunity to interact with all departments and I have to say it's been 100%!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/10/2020 07:58 AM

Thank you for the fantastic review and recommendation.

We are happy to be your Hyundai dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JF
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John F.
Scottsdale, AZ
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friends
All folks are excellent ,quality personnel. Enjoy my visits! Mike, we need ink. Next service is for over 100,000miles —
My Genesis has received excellent care.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/05/2020 03:00 PM

We DO need ink - we need to ink the deal on your new Genesis.

John, it really has been our pleasure to be your dealer and we look forward to being here for you for all the years, miles, and vehicles to come...

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2020 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/27/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
honesty
see previous comments
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/27/2020 02:02 PM

Thank you for letting us make this right.

We are happy to be your dealership and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JO
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James O.
Scottsdale, AZ
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Earnhardt Hyundai Genesis, best in town
Earnhardt gets your loyalty by taking care of you. Honest, friendly, comprehensive support
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/05/2020 03:02 PM

Thank you James what a wonderful review.

We are happy to be YOUR dealership and we look forward to being here for you for all the years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
TH
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Thomas H.
Scottsdale, AZ
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast service-done right
Had my Palisade in for its initial oil change and repair of a crack in the windshield resulting from a rock being thrown from another vehicle. The service department coordinated the timing of the oil change so that as soon as it was completed the glass technician went to work on the car. The entire process was less than 90 minutes. That included the complimentary car wash.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/25/2020 03:04 PM

Thank you Thomas for the wonderful review and recommendation.

It has been our absolute pleasure to be you and your family's dealer these many years now, thank you for choosing us and we look forward to being here for you for all the years, miles, and Hyundais to come.

Hope you're feeling better soon!

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Chandler, AZ
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Best service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/14/2020 03:04 PM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
LI
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Laura I.
New River, AZ
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
Norm gets everything done and is very good what does!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/14/2020 03:06 PM

Thank you Laura for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
CH
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Christopher H.
Scottsdale, AZ
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent job
Easy in and out service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/15/2020 09:09 AM

Thank you Christopher for the excellent review and recommendation.

We are happy to be your Hyundai dealer and we look forward to seeing you again your Santa Fe again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
LL
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Leslie L.
Crown King, AZ
2015 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/09/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
oil change
had appointment, got right in and service was completed in a very timely manner.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/14/2020 02:59 PM

Thank you Leslie for the positive review.

We are happy to be your Hyundai dealer and we look forward serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MW
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Mark W.
Phoenix, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service!
I’ve been having our Genesis serviced at Earnhardt Hyundai since we bought it. The Service Advisor we deal with is Norm Rosen and he is outstanding. Always gets the job done and when there is an issue with the car he is careful to explain it in detail and gives options.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/15/2020 09:07 AM

Thank you Mark for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your Genesis dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
Great service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/04/2020 03:29 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
AR
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Alan R.
Phoenix, AZ
2016 Hyundai Equus
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2020
verified customer Verified Customer
Category: Service
He’s the dude
Mike is good. Mike did great.
Recommended
Employees worked with
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NORM ROSEN
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