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SureCritic / Hyundai Dealer / Eckert Hyundai / ROBIN PETERSON
RP

ROBIN PETERSON

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(235 reviews)
84

Reviews of ROBIN PETERSON

CL
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Carol L.
Flower Mound, TX
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Possible Recall
Took my car in due to possible recall. Told me to bring article about same. I did and he did read it while I stood there. They found no recall and he explained the process. They still checked it out. No problems. You can’t ask for much more than that.
Recommended
DYLAN H. from Eckert Hyundai responded on 03/01/2021 04:30 PM

Thank you for the positive 5 star review, it means alot to us.   Next time you are here let the advisor know and we will gladly wash your car for you.  

Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
Verified Customer
Denton, TX
2011 Hyundai Genesis
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/04/2021
verified customer Verified Customer
Category: Service
Improvements made
Eckert’s service department has been adequate but not exceptional when I’ve visited. I’ve sometimes felt like I’ve been an irritation rather than a customer, and the waiting room has felt like they’ve wanted to provide only the necessities. Things are changing. New paint. New furniture. New management. They are serious about providing a higher caliber of service for both Hyundai and Genesis patrons and it shows.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/25/2021
Service Type: Maintenance
Category: Service
So-so Experience with good car service but poor customer service
I love Hyundai vehicles, and personally drive a Genesis. For an upscale brand, the service fails to live up to expectations. Not that the service was bad (it wasn't), but it just wasn't a very pleasant experience. I'd like to be as comfortable at the dealership as at my home, but the customer lounge was uncomfortable and not very conducive to getting work done. A small investment would yield big results.
Not Recommended
STACY B. from Eckert Hyundai responded on 02/26/2021 06:00 AM

Hi David,
Thank you for your feedback. I completely agree with you. We currently have plans to remodel our waiting room to make it welcoming and comfortable. Actually not just plans, painting is happening this weekend with phases 2 and 3 to follow. As you know, we were Hyundai dealers originally and admittedly need to grow in our luxury offerings. I will give you a call later this afternoon to discuss but I greatly appreciate your feedback.
Sincerely,
Stacy Bonneau
Eckert Hyundai
940-342-6217
 
 
 

STACY B. from Eckert Hyundai responded on 03/05/2021 09:57 AM

Thank you so much for the rescore. We will continue our improvements and hope you will be more satisfied at your next visist.
Sincerely,
Stacy Bonneau

Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
Verified Customer
Pilot Point, TX
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Best Dealership
Entire process from purchase to maintenance is exceptional! No need to look anywhere else.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/04/2021 12:44 PM

Thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
CH
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Carol H.
Whitesboro, TX
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast, Friendly Service
Everyone is so helpful!! We drive 60miles one way just to bring our car here.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/05/2021 06:46 AM

Thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
CP
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Charles P.
Lewisville, TX
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Recall check
Great job with Eckert handling recall check and getting me back on road
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/02/2021 06:26 AM

Thank you for the great review.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
Verified Customer
Lake Dallas, TX
2011 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/05/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
It was ok
Could have been better
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/08/2020 05:59 AM

 I apologize you had a less than favorable visit with the service department, 
 Please let me know what we could have done better on your last visit.
In the Manufactures Purview anything less than a 5-star rating is a failing grade for the dealer, please let me know how we could earn such a grade. Please call when you get a chance.

 

Don Wheeler
Fixed Operation Manager
940-243-6208

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
Verified Customer
Pilot Point, TX
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
**a+**
Best brand and best dealership!!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/27/2020 02:45 PM

Thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
JS
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Jerry S.
Aubrey, TX
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service and sells team.
The sales team was great and the service outstanding. pricing, time and courtesy, aced them all!
Highly recommend this place.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/13/2020 03:23 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
JS
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Jon S.
Flower Mound, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great work
Excellent service writers and quality Service Tech
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/22/2020 10:58 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
Verified Customer
Argyle, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service - Wear a Mask
The service crew is excellent. Everybody wore a mask. Customers need to stay outside the waiting room if not wearing a mask. 2 older gentlemen chose not to wear one and one started coughing. That's the only critique i had and hope that the waiting room and restrooms are sanitized often.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/21/2020 08:06 AM

Thank you for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
DS
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David S.
Norman, OK
2007 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Outstanding customer service and care, pricing good
Always a pleasure to bring my vehicle to this dealership. The staff if friendly, outgoing and knowledgeable and I know my vehicle is in good hands
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/19/2020 09:38 AM

Thank you David

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
BB
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Bobbie B.
Denton, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
SERVICE DEPARTMENT
ALWAYS SUPER.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/07/2020 07:15 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
Verified Customer
Lewisville, TX
2018 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/11/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Staff needs to wear masks when approaching a customer
Staff needs to wear a mask when approaching a vehicle for service or at the very least social distance! We are still in the middle of a pandemic
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/11/2020 01:28 PM

Mr. Byron Crain, 

Please feel free to call me so we can discuss at your leisure.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
TM
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Timothy M.
Coppell, TX
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Always a great experience
As always, I received prompt and courteous service from Eckert Hyundai. I had a warranty issue for an intermittent problem which is never fun because you know the problem never occurs when you bring it in. However, they did a great job of troubleshooting the issue and were able to fix it! I have always been very happy with the service I receive here.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/10/2020 01:00 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
Verified Customer
Denton, TX
2005 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Always awesome!
I always get great service there!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/05/2020 11:48 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
RP
ROBIN PETERSON
PR
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Peter R.
Carrollton, TX
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service, Consistency, and always communicating in the most professional manner
Outstanding and would recommend to a neighbor or friend.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/29/2020 12:51 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
RH
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Richard H.
Denton, TX
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Engine replacement
At around 75000 miles, the engine in my 2014 Santa Fe required replacement, due to a cylinder failing. The service technician at the dealership was very courteous and professional in assisting me and keeping me up-to-date with what was going on, and also accommodating with my need for a loaner vehicle that I needed for work. Thankfully, as I had the mind to purchase the extended warranty, the engine cost me nothing.

Now, I have a practically brand new Santa Fe, thanks to Eckert Hyundai and their team of specialized service technicians.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/17/2020 12:47 PM

Thank you for the great survey Mr. Hunter.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
TH
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Terry H.
Argyle, TX
2012 Hyundai Azera
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/28/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
quick and timely
60,000 mile service. I was surprised that really nothing was needed other than oil change and tire rotation. They used
to wash my car every time I cam in but that hasn't happened the last cpl visits
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/28/2020 08:08 AM

Thank you

We will be more than happy to wash your vehicle anytime you would like.

Just let the service adviser know on drop off, it is a hand wash and it extends your stay around 20 minutes. 

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
JA
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Joy A.
Carrollton, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good Service and Friendly Staff
I had a radiator issue. They got me in right away and took care of it in a timely manner.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/12/2020 12:39 PM

Thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
Verified Customer
Coppell, TX
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Sole service provider
The service department is always excellent. They are the only service department we take our vehicles to and my family has purchased nine Hyundai/genesis vehicles over the years.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/06/2020 01:45 PM

Thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
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