Business Solutions
SureCritic / Hyundai Dealer / Eckert Hyundai / ROBIN PETERSON
RP

ROBIN PETERSON

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(235 reviews)
84

Reviews of ROBIN PETERSON

Verified Customer
Krum, TX
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
These people are simply the best
Great work, every time.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/05/2019 09:44 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
RP
ROBIN PETERSON
DC
gravatar
David C.
Flower Mound, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Very Satisfied Owner/Customer
I always get excellent service at Eckert Hyundai. I currently own my 5th. Hyundai and plan to by my next one from Eckert in the next year or so.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/19/2019 06:45 AM

Thank you very much.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
RP
ROBIN PETERSON
RM
gravatar
Robert M.
Sanger, TX
2008 Hyundai Tiburon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Rreliable
I would not have been going back for 18 years if they were not good,
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/13/2019 01:27 PM

Thank you sir

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
RP
ROBIN PETERSON
LW
gravatar
Lynne W.
Justin, TX
2017 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service
Always reliable and personable. Customer service can’t be beat!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/18/2019 08:10 AM

Ms. Wallace, you make it easy. Thank you fo rbeing so kind.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
Verified Customer
Flower Mound, TX
2014 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent A++++, 100%!
Jimmy D. is great! The work was done in a timely manner, and my new sparkly bumper looks super-duper! Thanks for the excellent customer service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/16/2019 12:41 PM

Thank you for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
RP
ROBIN PETERSON
Verified Customer
Denton, TX
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
A+
Excellent caring service!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/30/2019 03:09 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
RP
ROBIN PETERSON
D
gravatar
D.
Roanoke, TX
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly Fast Service at a Fair Price
The service was prompt and courteous and the work was done when they said it would be done.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/24/2019 07:29 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
Verified Customer
Krum, TX
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
I received great attention to detail, simply stated they are the best.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/15/2019 12:34 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
TW
gravatar
Tara W.
Haslet, TX
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great customer service!
I was expecting to pay over $1000 for my repairs but my service rep came out and said it was all under my extended warranty. He checked this, not me. Thanks for checking!!!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/04/2019 05:15 AM

You are more than welcome, Thank you for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
RP
ROBIN PETERSON
AW
gravatar
Ann W.
Sanger, TX
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Service was just as planned
The lobby was packed with others waiting on service. It took less than an hour to repair my car, just as stated.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/02/2019 05:46 AM

Thank you so much Ma'am

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
RP
ROBIN PETERSON
DK
gravatar
Dale K.
Argyle, TX
2014 Hyundai Santa Fe S
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/22/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Oil Change & Check Engine Light
Internal communication gap & did not check the Engine Light for issue & resolution. I now have to request time off, make appointment, & take back to Eckert to have them look at the Check Engine Light.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/23/2019 10:38 AM

Dale, I apologize sir , we thought your recall for the ecm update took care of the check engine light, it was a history code for the knock sensor at the time. That is precisely what the ecm campaign addressed. Again i do apologize if you are still having a concern by all means please come by and i will get it looked at quickly.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
RS
gravatar
Richard S.
Denton, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent service!
Service Manager Don Wheeler was on the driveway at 7:15 a.m. and personally checked my car in. He asked good questions to make sure that he fully understood the issues and assured me that the car would get worked on. While Eckert's had the vehicle, the tech also performed several updates to software.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/20/2019 01:25 PM

Thank you so much Mr. Sims

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
DK
gravatar
Dana K.
Runaway Bay, TX
2013 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Always get an appointment quickly and service is fast. Friendly staff.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/02/2019 07:17 AM

Thank you so much

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
RL
gravatar
Rose L.
Little Elm, TX
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
The service people are friendly and they do great work
Excellent service
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/02/2019 07:17 AM

Thank you so much.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
MB
gravatar
Martha B.
Denton, TX
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Staff
The service staff are all upbeat and don,t add services not needed
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/26/2019 11:52 AM

Thank you for the nice comments

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
GB
gravatar
Gary B.
Hickory Creek, TX
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer Service
Jimmy is always ready to listen to my needs.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/26/2019 11:48 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
RP
ROBIN PETERSON
SS
gravatar
Sharon S.
Denton, TX
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customers service is excellent.
Everyone courteous..willing to help.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/07/2019 11:32 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
Verified Customer
Little Elm, TX
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Headlights
My headlight needed replacement & the service department got me in right way to fix the headlight. Kept me informed on the progress. All employees professional. Thanks for the great service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/07/2019 11:28 AM

Thank you for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
TH
gravatar
Timothy H.
Denton, TX
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Always friendly and get me in and out of service rapidly
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/05/2019 02:00 PM

Thank you for the 5 star survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
RP
ROBIN PETERSON
MM
gravatar
Marcia M.
Denton, TX
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/01/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
friendly staff
Typically I have a superior experience with the service department. There were hiccups this time. I was having my Sonata serviced with a recall. Repairs were made and I paid and picked-up my car. I traveled only a short distance and the check engine light came on. Back to the shop! I am not sure why or how this occurred? It was a day and half before the part was sent and replaced. The service department was ,however, very accommodating and had a rental car ready for me.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/01/2019 02:39 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.