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SureCritic / Hyundai Dealer / Puente Hills Hyundai / SEAN KIM
SK

SEAN KIM

Service Director
Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(366 reviews)
100

Reviews of SEAN KIM

Verified Customer
Monterey Park, CA
2012 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/21/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service. Clean and furnished rooms
As always, the waiting room is very accommodating.
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 02/24/2017 03:58 PM

Thank you for your feedback and thank you for your review. We hope we are able to exceed your expectation and elevate your next service to a 5 star review.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
levitp@phhyundai.com
626-581-5300 x.1104
Employees worked with
SK
SEAN KIM
Service Director
RC
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Roldolfo C.
Pico Rivera, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer service
Great
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 02/20/2017 01:23 PM

Thank you for taking the time to complete this review. We appreciate your time and thank you for being a guest of Puente Hills Hyundai

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
levitp@phhyundai.com
626-581-5300 x.1104
Employees worked with
SK
SEAN KIM
Service Director
BS
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Brett S.
Chino Hills, CA
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Great
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 02/20/2017 09:00 AM

Thank you for your time and for providing Sean with a 5 star review.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
levitp@phhyundai.com
626-581-5300 x.1104
Employees worked with
SK
SEAN KIM
Service Director
PS
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Paul S.
Los Angeles, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Wonderful
Customer service has good communication.
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 02/16/2017 12:55 PM

Thank you for your feedback and for your kind words for Sean. We appreciate the time you took to share your comments.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
levitp@phhyundai.com
626-581-5300 x.1104
Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
La Puente, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quick and thorough!
Service was thorough and everything was explained.
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 02/16/2017 09:49 AM

We sincerely thank you for your positive review in regards to your previous service experience here at Puente Hills Hyundai with Sean. Our goal is to always maintain 5 star guest experience.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
levitp@phhyundai.com
626-581-5300 x.1104
Employees worked with
SK
SEAN KIM
Service Director
SK
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Soo K.
Rancho Cucamonga, CA
2016 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The Hyundai Dealer You Want to Revisit
It was my first time visiting Puente Hills Hyundai to have my Equus serviced. All their accolade are well deserved. Service department ran smoothly and cohesively . Most of all, Sean Kim was very courteous, helpful, and efficient. It was obvious that Sean was customer service oriented. Will definitely go back! Thanks!
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 02/15/2017 04:59 PM

Thank you for sharing such kind words with us in regards to your interaction with Sean. We appreciate your kindness and look forward to a continued relationship.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
levitp@phhyundai.com
626-581-5300 x.1104
Employees worked with
SK
SEAN KIM
Service Director
SC
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Steven C.
Chino, CA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
maintenance service
very friendly and knowledgeable service adviser
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 02/15/2017 04:55 PM

Thank you for your 5 star rating of Sean. We appreciate your time and value your feedback.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
levitp@phhyundai.com
626-581-5300 x.1104
Employees worked with
SK
SEAN KIM
Service Director
OC
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Orlando C.
Rch Cucamonga, CA
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Excellent
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 02/10/2017 09:29 AM

Thank you for the kind words you have shared with us. We look forward to servicing your vehicle in the future.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
levitp@phhyundai.com
626-581-5300 x.1104
Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
La Puente, CA
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/09/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Feedback Rating
Love the staff,always courteous, friendly and in a great mood. Always nice to speak with anyone from PHH. Just wish the guts did a better job washing the vehicles and vacuuming...maybe took a ltitle more time and effort. That's all!
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 02/09/2017 05:36 PM

Thank you for taking the time to share your feedback. We are in the process of transitioning into a new car wash process and we hope to increase the efficiency for you. Please feel free to contact me or bring your vehicle by and we will wash it again for you. It is our hope we are able to elevate you to a 5 star experience on your next visit.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
levitp@phhyundai.com
626-581-5300 x.1104
Employees worked with
SK
SEAN KIM
Service Director
JS
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Julissa S.
Chino Hills, CA
2012 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/02/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer Service
Yes.
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 02/03/2017 10:27 AM

As a valued guest we appreciate your feedback and thank you for taking the time to share it with us. It was a pleasure being able to service your vehicle. Our hope is to elevate your experience to 5 star on your next visit.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
levitp@phhyundai.com
626-581-5300 x.1104
Employees worked with
SK
SEAN KIM
Service Director
WL
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Wung L.
Hacienda Heights, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great
Yes
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 01/27/2017 08:56 AM

Thank you for the kind words you have shared with us. We look forward to servicing your vehicle in the future.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
levitp@phhyundai.com
626-581-5300 x.1104
Employees worked with
SK
SEAN KIM
Service Director
MC
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Manuel C.
Hacienda Heights, CA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Good service as always.
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 01/24/2017 01:44 PM

Thank you for your 5 star review and thank you for being such a loyal customer.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
levitp@phhyundai.com
626-581-5300 x.1104
Employees worked with
SK
SEAN KIM
Service Director
RS
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Ray S.
Hacienda Heights, CA
2014 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Experience
attention to detail and customer service. Promote Sean Kim
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 01/24/2017 12:00 PM

Thank you for your kind words in regards to your service experience with Sean. We appreciate your feedback and we are happy he met and exceeded all of your service needs.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
levitp@phhyundai.com
626-581-5300 x.1104
Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
La Puente, CA
2005 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent professional service
The mechanics are always friendly and polite and explain the problem(s) the way I understand in advance. The price I paid each time has been always very close to the initial estimate. Excellent workmanship
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 01/24/2017 10:11 AM

We take pride in making sure our technicians convey the information to the customer the best way possible so that each customer is comfortable with the repairs being performed. We only have manufacture trained technicians to be sure your vehicle is cared for properly. Thank you again and we look forward to a continued relationship.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
levitp@phhyundai.com
626-581-5300 x.1104
Employees worked with
SK
SEAN KIM
Service Director
DM
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Deborah M.
Los Angeles, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly employees
Courteous employees
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 01/18/2017 01:24 PM

Thank you for your kind words, your review and thank you for taking time out of your day to share your experience.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
levitp@phhyundai.com
626-581-5300 x.1104
Employees worked with
SK
SEAN KIM
Service Director
LV
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Lorenzo V.
Bell, CA
2013 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/18/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Shawn was the only light at Puente Hills Hyundai!!!
The service provided by Shawn, my service technician, was exceptional. They policies and programs paid for to Hyundai (i.e. protocol extended warranty, diagnostic check payment) are below average and disappointing. The loop that I, as a customer had to go through just to fix parts that should work is unnecessary and disheartening. The one pleasant moment was working with Shawn who went beyond the call of duty and tried his best to give me the best service and provide me with all the information I needed. His professionalism and hard work were definitely seen and appreciated! Thank you, Shawn. I hope Hyundai takes care of you since I know you didn't even have lunch on how overworked you were!
Not Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 01/20/2017 08:20 AM

Thank you for allowing Shawn the opportunity to rectify the situation.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
levitp@phhyundai.com
626-581-5300 x.1104
Employees worked with
SK
SEAN KIM
Service Director
CH
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Chong H.
Diamond Bar, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
manager Chan Park personally takes good care of me.
Excellent service.
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 01/16/2017 08:17 AM

Thank you for the 5 star review.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
levitp@phhyundai.com
626-581-5300 x.1104
Employees worked with
SK
SEAN KIM
Service Director
SH
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Sheila H.
Rowland Hghts, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very friendly
Everything I come everyone is very friendly. This time Shawn helped me out and he did a great job. He let me know everything that is going on with my car. Thank you
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 01/13/2017 12:54 PM

Thank you for being a part of the Hyundai family and thank you for the time you took to share your experience.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
levitp@phhyundai.com
626-581-5300 x.1104
Employees worked with
SK
SEAN KIM
Service Director
FC
gravatar
Frances C.
Hacienda Heights, CA
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Consistently Dependable
My reviews are happily repetitive as the service and care I've receives has been happily repetitively great. Thanks guys!
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 01/11/2017 11:14 AM

Thank you for taking the time to rate Sean with 5 stars.
I'm happy to hear about your last service visit.
We take pride and work extremely hard to provide excellence to our customers.
We thank you for your business.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
levitp@phhyundai.com
626-581-5300 x.1104
Employees worked with
SK
SEAN KIM
Service Director
YL
gravatar
Yeonil L.
Brea, CA
2011 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
good service
Very good
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 01/09/2017 10:19 AM

Thank you for the kind words and thank you for providing Sean with a 5 star rating.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
levitp@phhyundai.com
626-581-5300 x.1104
Employees worked with
SK
SEAN KIM
Service Director
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