ST

Sean Tolton

ASM

Pohanka Hyundai

Overall Rating

4.8

(1327 reviews)

70

Reviews of Sean Tolton

Verified Customer

2013 Hyundai Veloster

09/14/2016

Service Type: Maintenance

Verified Customer

Category: Service

Service starting to decline

The actual service team is not as skilled as before. They miss or forget things and are not doing the full point check after each service.I'm hoping this is not something that wI'll continue or I will be getting my vehicle serviced someplace else.

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 09/15/2016 04:51 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. I apologize for the service that you received. Please contact me so that I can discuss this visit with you.

Steve Benack
Service Manager
301-423-1100

Employees worked with

GP

Gail P.

Upper Marlboro, MD

2013 Hyundai Santa Fe S

09/12/2016

Service Type: Repair

Verified Customer

Category: Service

Excellent

Excellent customer service from Shaun, as always.

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 09/13/2016 03:52 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employees worked with

CC

Claudette C.

Bowie, MD

2017 Hyundai Elantra

09/12/2016

Service Type: Maintenance

Verified Customer

Category: Service

Timely service.

Yes.

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 09/12/2016 05:25 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employees worked with

AF

Andria F.

Clinton, MD

2015 Hyundai Equus

09/04/2016

Service Type: Repair

Verified Customer

Category: Service

Customer service

Customer service

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 09/06/2016 05:02 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employees worked with

DWAYNE FORRESTER

Verified Customer

Temple Hills, MD

2014 Hyundai Tucson

09/04/2016

Service Type: Repair

Verified Customer

Category: Service

No Problems

Courteous service

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 09/04/2016 02:58 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employees worked with

Verified Customer

Alexandria, VA

2015 Hyundai Elantra

09/02/2016

Service Type: Maintenance

Verified Customer

Category: Service

hyindai service

Customer service is excellent!

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 09/02/2016 02:40 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employees worked with

Verified Customer

Lovingston, VA

2011 Hyundai Sonata

08/31/2016

Service Type: Repair

Verified Customer

Category: Service

Great Service

The front desk staff was extremely professional and friendly. The prices were reasonable, the wait time was minimal, and the waiting area was very comfortable. I will definitely be back. Thank you.

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 08/31/2016 05:30 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employees worked with

Verified Customer

Clinton, MD

2012 Hyundai Accent

08/31/2016

Service Type: Maintenance

Verified Customer

Category: Service

Fantastic service as always

Came in for an oil & filter change and found out Hyundai recommends additional work @ my current mileage. Sean was honest & informative & only performed needed maintenance without adding in any extras. I always have a great service experience @ Pohanka Hyundai with Mr. Tolton!

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 08/31/2016 05:03 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employees worked with

LD

Leonard D.

Temple Hills, MD

2014 Hyundai Elantra

ReScore Review™

08/27/2016

Verified Customer

Category: Service

Immediate response

Greetings,
I appreciate the immediate response from the manager. He took the time to explain the issue to me in detail and also heard out my point of view. This was greatly appreciated and thank you.

Recommended

Employees worked with

RW

Robert W.

Clinton, MD

2013 Hyundai Genesis

08/22/2016

Service Type: Maintenance

Verified Customer

Category: Service

Clean, professional and courteous

The location is great, businesses nearby to shop and eat makes it an exception why waiting for your service to be completed.

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 08/23/2016 04:48 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employees worked with

JS

Jeffery S.

Mitchellville, MD

2015 Hyundai Sonata

08/22/2016

Service Type: Repair

Verified Customer

Category: Service

no part in stock

replacement part was on back order with no date when the part was coming in

Not Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 08/22/2016 07:13 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. So sorry that this happened, some parts have to come from overseas. We do everything we can to expedite getting parts in a timely manner.

Thank you

Steve Benack
Service Manager
301-423-1100

Employees worked with

VP

Vanessa P.

2013 Hyundai Sonata

08/20/2016

Service Type: Maintenance

Verified Customer

Category: Service

hours of service

Outstanding

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 08/20/2016 03:24 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employees worked with

SB

Stacey B.

Fort Washington, MD

2011 Hyundai Sonata

08/20/2016

Service Type: Repair

Verified Customer

Category: Service

Great Customer Service

The got me in and out and the service was great! Thank Sean!

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 08/20/2016 07:48 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employees worked with

KS

KIM S.

2013 Hyundai Azera

08/17/2016

Service Type: Repair

Verified Customer

Category: Service

Excellent Customer Service

The service manager was polite and knowledgeable. And cute!!

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 08/17/2016 03:07 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employees worked with

GG

Gregory G.

Greenbelt, MD

2012 Hyundai Tucson

08/17/2016

Service Type: Repair

Verified Customer

Category: Service

Too long

I got there at 0800 and did not leave until 1615

Not Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 08/17/2016 01:01 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. Please contact me so that we discuss your service visit.

Steve Benack
Service Manager
301-423-1100

Employees worked with

MN

Manuel N.

Greenbelt, MD

2016 Hyundai Sonata

08/14/2016

Service Type: Maintenance

Verified Customer

Category: Service

Great customer services

Buen servicio y atencion al cliente

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 08/14/2016 07:06 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employees worked with

LD

Leonard D.

Temple Hills, MD

2014 Hyundai Elantra

ReScore Review™

08/27/2016

Verified Customer

Category: Service

Immediate response

Greetings,
I appreciate the immediate response from the manager. He took the time to explain the issue to me in detail and also heard out my point of view. This was greatly appreciated and thank you.

Recommended

Original Review

08/11/2016

Service Type: Repair

Category: Service

Disappointed

I am extremely disappointment with Pohanka Hyundai. I have been taking my car to this dealership since having my car and trusted their advice. Approximately 3 months ago I began having trouble with the battery of my car. I would go through period of not having my car start, having to contact roadside for a jump and then taking it to the dealership to be evaluated. On at least two occasions, the tech stated that there was nothing wrong with my battery and that it was good. On the third occasion, the tech indicated that the battery issue was due to factory issue with the gear shift, of which they replaced. At that time I again inquired if there was anything wrong with the battery and if it needed to be replaced, and I was assured wholeheartedly that the battery did not need to replaced and should last.

Two weeks ago, I had to replace the battery. When I inquired as to what happened to it, I was really provided an explantation other than it "it could be for a multiple of reasons". I then had to pay for the replacement as the warranty had "just" expired. Had the battery been replaced when I began having issue three months, I would not have had to pay anything.
My car is barely two years old and I should not be having any major issues with my car nor taking it back and forth to the dealership.

I am disappointed in the service and overall quality of my car if I continue to have issues.

Not Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 08/11/2016 05:27 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. I would like to discuss this issue with you and get more information. Please contact me so that we can discuss further.

Thank you

Steve Benack
Service Manager
301-423-1100

Stephen B., Service Manager from Pohanka Hyundai responded on 08/15/2016 03:19 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. Thank you for taking my call and hope you are satisfied with the resolution.

Steve Benack
Service Manager
301-423-1100

Employees worked with

Verified Customer

Oxon Hill Glassmanor, MD

2012 Hyundai Sonata

08/06/2016

Service Type: Repair

Verified Customer

Category: Service

Service

Very Efficient and great customer service

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 08/07/2016 04:19 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employees worked with

OS

Omotade S.

Lanham, MD

2017 Hyundai Elantra

08/06/2016

Service Type: Maintenance

Verified Customer

Category: Service

Professional

Good business

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 08/06/2016 05:15 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employees worked with

Verified Customer

Odenton, MD

2011 Hyundai Elantra

08/04/2016

Service Type: Maintenance

Verified Customer

Category: Service

N/A

N/A

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 08/04/2016 02:29 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employees worked with

Displaying Review 1241 - 1260 of 1339 in total

The following reviews are either pending verification, not currently recommended, or have been flagged for violation of our Review Policy.

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.