ST

Sean Tolton

ASM

Pohanka Hyundai

Overall Rating

4.8

(1327 reviews)

70

Reviews of Sean Tolton

DS

Donna S.

Fort Washington, MD

2015 Hyundai Sonata

08/02/2016

Service Type: Repair

Verified Customer

Category: Service

DSW Review

Disappointed, but management fixed the problem

Not Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 08/02/2016 05:15 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Stephen B., Service Manager from Pohanka Hyundai responded on 08/03/2016 04:53 AM

Please contact mewhen you can so we can get the vehicle detailed. I have discussed the use of the covers with my employees. I am sorry that this happened.

Steve Benack
Service Manager
301-423-1100

Employees worked with

RT

Ray T.

Washington, DC

2013 Hyundai Sonata

08/01/2016

Service Type: Maintenance

Verified Customer

Category: Service

The People that work for YOU.... Great Staff

yes

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 08/01/2016 05:49 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employees worked with

Verified Customer

District Heights, MD

2012 Hyundai Elantra

07/31/2016

Service Type: Repair

Verified Customer

Category: Service

Wonderful !!

I think this dealership was GREAAAT!!

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 08/01/2016 05:49 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employees worked with

Verified Customer

Temple Hills, MD

2010 Hyundai Elantra

07/31/2016

Service Type: Repair

Verified Customer

Category: Service

Quick and efficent

Quick, efficient, and friendly. Didn't try and find random things to charge for too which is nice.

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 07/31/2016 05:16 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.
We are always looking for ways to improve. I will discuss with my staff about notifying customers.

thank you

Steve Benack
Service Manager
301-423-1100

Employees worked with

HN

Helen N.

Temple Hills, MD

2010 Hyundai Sonata

07/29/2016

Service Type: Maintenance

Verified Customer

Category: Service

Customer

Excellent

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 07/29/2016 06:24 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employees worked with

Verified Customer

Largo, MD

2003 Hyundai Sonata

07/25/2016

Service Type: Maintenance

Verified Customer

Category: Service

Assistance

Everyone is always so helpful.

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 07/25/2016 05:58 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employees worked with

LT

Lisa T.

Forestville, MD

2012 Hyundai Elantra

07/25/2016

Service Type: Repair

Verified Customer

Category: Service

Not Happy with the Service Dept

In my opinion the service center in Capitol Heights creates issues. Twice I have brought my vehicle in to replace one light bulb and they charge me for multiple bulbs that were not blown when I brought the car in. What happened on the service floor to cause 2-6 other bulbs to blow? No one can seem to answer that question. Next time I'll take my car to Pep Boys.

Not Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 07/25/2016 02:00 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. I apologize that the ai filter box was not put back all the way in.

Steve Benack
Service Manager
301-423-1100

Employees worked with

Verified Customer

Washington, DC

2013 Hyundai Accent

07/19/2016

Service Type: Maintenance

Verified Customer

Category: Service

The prices are reasonable and the service is excellent.

A five stars are more,The staff is awesome.I am very thankful for the excellent service that was giving to me as a customer.Thanks!

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 07/20/2016 04:53 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employees worked with

HH

Helen H.

Washington, DC

2015 Hyundai Sonata

07/17/2016

Service Type: Repair

Verified Customer

Category: Service

Great service

5 star

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 07/18/2016 05:06 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employees worked with

Verified Customer

Forestville, MD

2009 Hyundai Santa Fe

07/12/2016

Service Type: Maintenance

Verified Customer

Category: Service

Friendly service with a smile

It is near other business for me to do additional shopping or eat while I wait. My service team know me when I walk through the door without even giving them my name. I consider myself a loyal customer.

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 07/12/2016 06:33 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employees worked with

RL

Rhonda L.

Capitol Heights, MD

2014 Hyundai Sonata

07/09/2016

Service Type: Maintenance

Verified Customer

Category: Service

Great

Great

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 07/10/2016 05:30 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employees worked with

LD

Linda D.

Temple Hills, MD

2007 Hyundai Accent

07/09/2016

Service Type: Repair

Verified Customer

Category: Service

.

The staff is very friendly. The place was very clean . They provide transportation. I am disappointed this Pohanka Hyundai in Capitol Height do not participate in the Hyundai reward program. The service manager, Sean Totlen

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 07/10/2016 05:35 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. I would like to discuss this with you. To be honest. I am not sure if we are signed up on the program or not? But would like to see if I could help and I will find out if we participate.

thank you

Steve Benack
Service Manager
301-423-1100

Employees worked with

Verified Customer

Davidsonville, MD

2012 Hyundai Elantra

07/07/2016

Service Type: Repair

Verified Customer

Category: Service

Excellent Services

.

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 07/07/2016 05:47 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employees worked with

JD

Jeremy D.

Silver Spring, MD

2013 Hyundai Tucson

07/05/2016

Service Type: Maintenance

Verified Customer

Category: Service

Great as usual!

Thanks again!

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 07/05/2016 09:22 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employees worked with

JA

Jacqueline A.

Upper Marlboro, MD

2013 Hyundai Elantra

07/03/2016

Service Type: Maintenance

Verified Customer

Category: Service

The prompt service time.

I was very pleased with the actual service on my car; however, getting the service department on the telephone was difficult when being transferred to that department. The telephone was not answered.

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 08/29/2016 02:07 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employees worked with

Verified Customer

2013 Hyundai Santa Fe S

06/30/2016

Service Type: Repair

Verified Customer

Category: Service

the staff seems for the most part friendly and cooperative. I had a post surgical physical therapy appointment and they made sure I got my car back in time and it was nice an clean

Pohanka Hyundai is always nice to deal with

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 06/30/2016 03:13 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employees worked with

DT

Doris T.

Temple Hills, MD

2012 Hyundai Sonata

06/29/2016

Service Type: Maintenance

Verified Customer

Category: Service

Oil change

The person that receive you when you arrive

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 06/29/2016 06:04 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employees worked with

LC

Lisa C.

MD

2011 Hyundai Sonata

06/27/2016

Service Type: Repair

Verified Customer

Category: Service

Quick service

On previous page

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 06/27/2016 04:51 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employees worked with

GG

Gregory G.

Washington, DC

2015 Hyundai Sonata

06/26/2016

Service Type: Repair

Verified Customer

Category: Service

Mr. Gates

Sean and Will are great CSR!!!!!!!!

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 06/27/2016 04:52 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employees worked with

CG

Christopher G.

2013 Hyundai Genesis Co

06/25/2016

Service Type: Maintenance

Verified Customer

Category: Service

Convenient and Customer Focused

I took my car in for routine and corrective maintenance. Everything was taken care of professionally and timely.

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 06/25/2016 10:53 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employees worked with

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