Business Solutions
SureCritic / Hyundai Dealer / Pohanka Hyundai / Sean Tolton
ST

Sean Tolton

ASM
Pohanka Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1327 reviews)
70

Reviews of Sean Tolton

DJ
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David J.
Suitland, MD
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Service and they did the recall on short notice
Recalls were done so quickly on short notice
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 06/25/2016 04:45 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
ST
Sean Tolton
ASM
DP
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Danny P.
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice
Great
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 06/09/2016 10:00 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
ST
Sean Tolton
ASM
KP
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Kenneth P.
Washington, DC
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
the service
The service is great. Sean in the service is very helpful.
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 06/03/2016 04:47 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
ST
Sean Tolton
ASM
VW
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Venus W.
Washington, DC
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
5
It always clean
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 06/02/2016 04:53 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
ST
Sean Tolton
ASM
AB
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Amber B.
Upper Marlboro, MD
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good customer service
Good customer service. They check in with you to show you what needs to be done and what you would like to get don .
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 06/01/2016 11:08 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
ST
Sean Tolton
ASM
GF
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Georgie F.
MD
2015 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/31/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Attentive service person
Good
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 05/31/2016 03:35 PM

Thank you for your review. Sorry we did not get a 5 score from you! I would like to discuss with you how we could improve! We truly appreciate the opportunity to serve you.



Steve Benack
Service Manager
301-423-1100
Employees worked with
ST
Sean Tolton
ASM
SW
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Shirley W.
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I needed on the spot service; front headlight out on drivers side.
Came in and inform tech what I needed and he had it done within an half hour. Great service!!
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 05/31/2016 06:14 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
ST
Sean Tolton
ASM
JF
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Joanne F.
Forestville, MD
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Outstanding customer Sevice
The customer rep. was so informative and helpful
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 05/28/2016 04:47 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
ST
Sean Tolton
ASM
Verified Customer
Laurel, MD
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service that was provide was great.
Great service
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 05/25/2016 03:33 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
ST
Sean Tolton
ASM
CE
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Caryl E.
Alexandria, VA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Why I returned to Pohanka
Although I didn't purchase from Pohanka, the service dept. is close to work. Last year, I had a great Serviceman-Shawn and he took great care of me. Unfortunately, the re was a problem with the phone being answered and handled appropriately. Couldn't get through or had to wait inordinate times for the phone to be answered. Less than professional folks on the phones at times. I changed to another body shop for my maintenance.
Again, due to the convenience of location, I thought I would try Pohanka once more for service. I am SO glad I did. Seems management of the phone lines had been corrected and Shawn was STILL there!! So happy now. Unless, something gets dropped over there, I will stay with Pohanka.
Thanks so much. Caryl Mussenden MD.
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 05/25/2016 04:45 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
ST
Sean Tolton
ASM
RM
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Renita M.
Hyattsville, MD
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Exceptional Service
I came to have my car serviced before I got on the road to head out of town, and the service was quick and the customer service was excellent.
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 05/19/2016 04:45 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
ST
Sean Tolton
ASM
Verified Customer
Washington, DC
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
freindly
friendly
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 05/18/2016 04:48 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
ST
Sean Tolton
ASM
DF
DWAYNE FORRESTER
BB
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Bonita B.
Temple Hills, MD
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great
Pleasant customer service
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 05/16/2016 04:59 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
ST
Sean Tolton
ASM
Verified Customer
Suitland, MD
2015 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/12/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
The wait was long, but the customer service was great!
Great customer service from Sean Alston!
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 05/13/2016 06:16 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
ST
Sean Tolton
ASM
Verified Customer
Gaithersburg, MD
2013 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
License Plate
I normally go to Fitzgerald Hyundai but sense I was in the area I wanted to get an oil change done before a road trip. It took awhile before I was seen although I had an appointment. It was not as friendly as the dealership I am use to. Once my car was done, I saw that who ever worked on my car bent the plate in front in half and did not bother to fix it. I will not be returning.
Not Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 04/25/2016 10:29 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

I am sorry that your license plate got net. It must of been from out carwash. I will try to straighten it best as possible. Let me know when you can stop in.

Thank you


Steve Benack
Service Manager
301-423-1100

Employees worked with
ST
Sean Tolton
ASM
GW
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GEORGE W.
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Truly no appointment needed!
Knowledgeable, quick, and accurate.
Recommended
Geoffrey P. from Pohanka Hyundai responded on 03/30/2016 03:51 AM

Dear Mr Widener,

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Sincerely
Scott Donaldson
Service Director
Pohanka Hyundai
301-423-1100

Employees worked with
ST
Sean Tolton
ASM
HK
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Hayward K.
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
h
H
Recommended
Andy P., Service Manager from Pohanka Hyundai responded on 03/25/2016 11:48 AM

Dear Mr Kennedy,

I appreciate your completing the survey and look forward to serving you again in the near future.

Andy Portillo
Service Manager 
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
LH
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LARON H.
2013 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/05/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Sean Tolson
I'm not completely satisfied with the work.
Not Recommended
Andy P., Service Manager from Pohanka Hyundai responded on 02/05/2016 06:07 AM

Please allow us an opportunity to address your concerns. Your satisfaction is very important to us. Sean and our service team would be more than happy to help. 

Andy Portillo
Service Manager 
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
Verified Customer
Clinton, MD
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Gret Service As Always
Sean always does a great job of getting my vehicle serviced and keeping me abreast of what I need to keep it running right!
Recommended
Andy P., Service Manager from Pohanka Hyundai responded on 02/01/2016 06:59 AM

We appreciate you allowing us to meet your service needs. We agree Sean is great!

Andy Portillo
Service Manager 
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
ML
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MELYSSA ELIZABETH L.
Capitol Heights, MD
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Customer service
Fast, Kind and professional
Recommended
Andy P., Service Manager from Pohanka Hyundai responded on 12/12/2015 04:34 AM


Thank you for your feedback, we look forward to serving you at your nest visit.

With kind regards,

Andy

Andy Portillo
Service Manager 
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
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